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Run results for:
Lodash cloneDeep vs structuredClone for large object
Compare performence for cloning an object in JS between lodash.cloneDeep and structuredClone
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<iframe src="https://measurethat.net/Embed?id=603331" width="100%" height="500px"></iframe>
Run details:
User agent:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36
Browser:
Chrome 135
Operating system:
Mac OS X 10.15.7
Device Platform:
Desktop
Date tested:
one year ago
Lodash cloneDeep
193/s
structuredClone
148/s
View exact numbers
Test name
Executions per second
✓
Lodash cloneDeep
193 Ops/sec
structuredClone
148 Ops/sec
HTML Preparation code:
<script src='https://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.17.21/lodash.min.js'></script>
Script Preparation code:
const jsonObj = { errors: [ { message: "input mapping failed: TripId is missing in Contact", path: ["hydrationGetContactContext", "contact", "activeTrip"], }, { message: "No trip id found in contact", path: [ "hydrationGetContactContext", "fulfillmentOrdersWithRelatedEntities", ], }, ], data: { hydrationGetContactContext: { contactType: { id: { value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsContactServiceContactServiceUUID", }, name: "Customer received wrong order", isDeleted: false, ancestors: { value: { value: [ { id: { value: "e04cf92d-fe38-46a2-9659-62a8d250e017", __typename: "RdsContactServiceContactServiceUUID", }, name: "Order was wrong", isDeleted: false, __typename: "RdsContactServiceContactServiceContactTypeNode", }, { id: { value: "ba695931-5a70-45b8-8540-d262806ddf74", __typename: "RdsContactServiceContactServiceUUID", }, name: "Orders", isDeleted: false, __typename: "RdsContactServiceContactServiceContactTypeNode", }, { id: { value: "b2271a85-2dfd-439b-94b4-13c17eb8f559", __typename: "RdsContactServiceContactServiceUUID", }, name: "Eater", isDeleted: false, __typename: "RdsContactServiceContactServiceContactTypeNode", }, ], __typename: "RdsContactServiceContactServiceGetAllContactTypeNodesV2Response_Value", }, __typename: "RdsContactServiceContactServiceGetAllContactTypeNodesV2Response", }, __typename: "RdsContactServiceContactServiceContactTypeNode", }, contact: { externalDependencies: { externalDependencies: [], __typename: "RdsRdsThriftCommonContactContact_ExternalDependencies", }, isTranslated: false, campaignUuid: null, createdAt: { value: "2025-05-04T23:41:09.056978761Z", __typename: "RdsRdsThriftCommonContactDateTime", }, updatedAt: { value: "2025-05-05T18:21:15.930900232Z", __typename: "RdsRdsThriftCommonContactDateTime", }, email: "escalonaandres076@gmail.com", tenancy: null, title: "Otro problema con el pedido", badge: "BADGE_SPARROW", badgesV2: { badgesV2: [], __typename: "RdsRdsThriftCommonContactContact_BadgesV2", }, status: "CONTACT_STATUS_SOLVED", internalStatus: "CONTACT_INTERNAL_STATUS_NONE", modality: "MODALITY_MESSAGING", hideTripFromUser: false, countryIso2: "CL", isInternal: false, outboundInitiatorId: null, routableMetadata: { u4BRoutingPath: "U4B_ROUTING_PATH_INVALID", snoozeMetadata: null, lastAgentAssignedTimeNs: { value: "2025-05-05T12:29:19.079570612Z", __typename: "RdsRdsThriftCommonContactDateTime", }, lastRoutedAgentId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactRoutableMetadata", }, locale: { value: "es_MX", __typename: "RdsRdsThriftCommonContactLocale", }, territoryId: { value: "85982a90-d812-4d4b-8a33-cbc7f2aa921f", __typename: "RdsRdsThriftCommonContactUUID", }, territory: { name: "Santiago", timezone: "America/Santiago", country: { name: "Chile", __typename: "StarcraftSafariSafariV2Country", }, __typename: "StarcraftSafariSafariV2Territory", }, countryId: { value: "92fd9349-5192-43fe-b80c-33bce2397f8a", __typename: "RdsRdsThriftCommonContactUUID", }, cityId: 148, userType: "eater", caseUuid: null, chatMetadata: { threadId: { value: "5b6ffae8-8cb8-395a-ad79-bbd8a4cbbcfb", __typename: "RdsRdsThriftCommonContactUUID", }, chatClient: "CHAT_CLIENT_INAPP_CHAT", connectionStatus: "CHAT_CONNECTION_STATUS_DISCONNECTED", __typename: "RdsRdsThriftCommonContactChatMetadata", }, emailMetadata: null, escalationsMetadata: null, requester: { id: { uuid: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "DataSchemasBasicUUID", }, __typename: "DataSchemasEntitiesUserId", }, baseCustomerInfo: { tenancy: "uber/production", __typename: "CoreServicesCustomerPlatformCommonBaseCustomerInfo", }, userInfo: { name: { firstName: "HECTOR ANDRES", lastName: "ESCALONA VARAS", __typename: "CoreServicesCustomerPlatformCustomerGatewayUserName", }, signupInfo: { cityId: 148, countryId: 36, __typename: "CoreServicesCustomerPlatformCustomerGatewaySignupInfo", }, role: "USER_ROLE_PARTNER", emailInfo: { email: { value: "escalonaandres076@gmail.com", __typename: "DataSchemasContactEmailAddress", }, __typename: "CoreServicesCustomerPlatformCustomerGatewayEmailInfo", }, phoneContact: { phone: { legacyPhone: { number: "972431879", countryCode: "+56", __typename: "CoreServicesCustomerPlatformCommonLegacyPhone", }, __typename: "CoreServicesCustomerPlatformCommonPhone", }, __typename: "CoreServicesCustomerPlatformCustomerGatewayPhoneContact", }, locale: null, __typename: "CoreServicesCustomerPlatformCustomerGatewayUserInfo", }, driverInfo: { onboarding: { driverBusinessUuid: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "DataSchemasBasicUUID", }, driverBusinessCityId: null, flowType: "FLOW_TYPE_P2P", __typename: "CoreServicesCustomerPlatformCustomerGatewayExtensionsUsersDriverNamespacesOnboarding", }, __typename: "CoreServicesCustomerPlatformCustomerGatewayExtensionsUsersDriverDriver", }, __typename: "CoreServicesCustomerPlatformCustomerGatewayUser", }, id: { value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactUUID", }, actions: { actions: [ { id: { value: "7f850679-2a75-49c0-afb5-51c0d0a42bdf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "createContact", arguments: { arguments: [ { name: "contactTypeID", value: "e04cf92d-fe38-46a2-9659-62a8d250e017", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "locale", value: "es_MX", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "mobileSessionID", value: "f0d39b95-0f8b-4466-a3e3-ae2742f2e0ad", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "cityID", value: "148", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "countryIso2", value: "CL", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "modality", value: "CHAT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "originalContactTypeID", value: "e04cf92d-fe38-46a2-9659-62a8d250e017", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1bc0ec00-1335-470e-b946-d274faead322", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "createContactMessage", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat solicitado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: null, createdAt: { value: "2025-05-04T23:41:09.056978761Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "47fb73eb-d19e-405a-8e74-73946695a43e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addCreationInputWithContextV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '{"helpNodeID":"2be7b116-7e98-465c-97fd-83a2565b8981","variantID":"671b45c4-3574-4332-8e0f-86ab985a7f2f","components":[]}', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:41:09.056978761Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9241d764-1110-4fc4-b1ee-d87975a1bff3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_bot_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Bot de Uber conectado con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:41:09.289736485Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f2669050-3c01-4c55-9ec8-8328db9af056", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_bot_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a829d9a2-8e37-49bb-b67b-009403a18eff", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9c4db26f-8d44-4998-bb6b-7eddf1e81db3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746402069912", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "cf8f6a7c-14a0-413f-99d0-e73796ca46ab", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por comunicarte con el chat del equipo de soporte. Para que podamos ayudarte, resume el asunto a continuación.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:41:09.912Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0584cc62-f18c-4ae9-897f-458239242742", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addSystemNoteV1", arguments: { arguments: [ { name: "ChatEventType", value: "bot_version_prechat-bot", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "bot version", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:41:09.969792264Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9f61091c-a6e9-4255-a8a1-8eb190546b84", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "b37f39a1-447f-40b4-b5de-f97eda922646", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746402250041", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¿Sigues allí? Infórmanos si necesitas ayuda.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:44:10.041Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cfc54343-8ed6-553d-91da-832091260730", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:13.612Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d251dfd7-2866-450e-a750-a3a1649c542e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "58a3467c-03d4-40cc-adae-fe7c5eaafe27", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746402380046", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por brindarnos esta información. Te pondremos en contacto con el próximo representante de soporte al cliente que esté disponible.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:20.046Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6cf2dae4-e50c-4928-899e-ff73e71433f4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "Reason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "help-chatbot", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "24db2b7e-a1c8-48ae-bdc7-53d6550ce7d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [ { name: "ID", value: "24db2b7e-a1c8-48ae-bdc7-53d6550ce7d9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "140c699c-11d6-44c1-894f-4d94cd71548a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_bot_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a829d9a2-8e37-49bb-b67b-009403a18eff", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c009643d-e277-4196-8f41-b60b6250487a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6d2b77f0-e111-4778-b79b-0e1ea2c81a79", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "5f682f0a-80b3-4cfd-ace5-0878d76824f7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Gabriela", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:23.184635018Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3fe714ae-8c3a-4669-8877-a2bad4d4bd54", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Gabriela (glopez53@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:23.210661256Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "75d58760-e4cc-5b50-ac34-b268e1926024", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mi pedido no fue entregado correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:33.533Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "be7e5b6c-308a-4218-a6ec-2ebc73bb1a35", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por contactarnos, Hector.\nTe doy la bienvenida al soporte preferencial para Miembros Uber One💎. Mi nombre es Gabriela😉 y será un gran placer poder asistir tu solicitud.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:56.872Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ed400ed5-ef62-4b32-a007-85367e481b25", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addSystemNoteV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "first_agent_switchboard_message", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:46:57.410742282Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "076e35f3-ef82-4ef4-9692-81f9fefb70b9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Nuestro equipo se encuentra en la mejor disposición para ayudar a resolver tus inquietudes. Sin embargo, tu solicitud no es muy clara.\nPara poder asistirte de una mejor manera, ¿podrías compartirnos más detalles acerca del inconveniente que experimentas?\nEntre más datos nos proporciones, será más fácil para nosotros identificar la mejor solución a tu caso.\nEsperamos tu respuesta.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:47:08.282Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3b8f9b67-85fb-58a5-b908-5cc0a9fe9c00", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor se fue con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:47:29.788Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5b3579b7-0e09-5d6a-86f9-d1189839e255", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Llego incorrecto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:47:35.998Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "61877f35-c86c-5992-9ef5-f77f0eda4079", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Me entró solo una bolsa", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:48:01.253Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9820857c-6b39-51c8-9417-d11526a232c3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Y se fue en la moto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:48:08.015Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4be72d3f-06c7-5487-a754-6a30602bb24c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "4cc623d9-1885-4d82-bb50-b5c335b7dd18", size: "0", label: null, originalFilename: "4cc623d9-1885-4d82-bb50-b5c335b7dd18", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:48:15.046Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7389f69d-195b-52ae-b32c-a73c843a08af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No puedo comunicarme", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:48:18.825Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "01b1dcb2-934c-4b8c-81a4-9ceb08303b34", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Entiendo lo que solicitas, para mí será un gran placer poder ayudarte en lo que necesites, me puedes regalar 3 minutos de tu valioso tiempo de espera para brindar el soporte de calidad que te mereces. Mientras tanto, si tienes algún otro problema, compártemelo para poder ayudarte.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:48:50.008Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "af07cea6-74d6-5b1d-94b8-c3886be9b907", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas y", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:49:31.03Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "90810299-cff9-5ec4-9402-8597c73b5e03", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:49:33.594Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3158be37-b79a-4d26-8620-e36447cab60c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Estoy revisando aún los datos de tu pedido, bríndame 3 minutos más, por favor mientras termino para brindarte el soporte de calidad que te mereces.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:52:17.794Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c0861875-e30d-4908-a965-6f42f75080c7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Podrías indicarme si todo el pedido fue incorrecto, o ¿hay artículos en común con tu pedido correcto? ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:53:50.645Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5d9a8528-f976-5b8f-819c-2658c7962a69", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Si porsupuesto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:53:57.972Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "47529559-c734-538a-9dfd-7166300e5ee2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "3dca0fcc-4aec-4212-89d2-5d69113b8c69", size: "0", label: null, originalFilename: "3dca0fcc-4aec-4212-89d2-5d69113b8c69", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:54:20.8Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ba9c3ca7-0e26-5492-b25d-14a0882ae128", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Me entraron estos artículos equivocados", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:54:28.101Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9d7f432f-eeb2-480c-8416-eff4f86dd51a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¿Cuáles si fueron correctos? ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:55:43.466Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7a95ec38-4c20-5282-819b-c66358426483", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Ninguno me llegó correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:56:14.089Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "83b8be25-043c-56f1-a208-2500f5ad9abe", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No es lo que encargue", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:56:19.213Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c714ad52-d9d6-45d2-846a-55a4a694a547", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias. Aun sigo trabajando en tu caso, me puedes regalar 3 minutos mas de tu valioso tiempo de espera para brindar el soporte de calidad que te mereces.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:56:58.055Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "84f372cf-83f2-5dd7-adec-85a5ab1e2699", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias la espero", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:57:05.632Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "762cc07e-264e-4b55-aa33-a7d12af66435", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendo mi demora, sigo trabajando en tu solicitud, por lo que agradeceré que me esperes 3 minutos más en línea mientras continúo analizando tu caso. ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-04T23:59:56.112Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "37022c2f-da34-4c6c-baa4-ff5dd8bc935e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss-access-exemption,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b0bd52b9-d19a-4040-a9b2-a9418950cfe7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Lamentamos escuchar que el pedido que recibiste no es el que esperabas.\n\nSin embargo, al revisar tu solicitud se ha detectado que, en esta ocasión, tu perfil no es elegible para un ajuste.\n\nSabemos que recibir un pedido incorrecto es una experiencia frustrante, por lo que te invitamos a evaluar el pedido desde tu aplicación.\n\nEsto nos ayudará a mejorar para ti en futuras entregas.\n\nAgradecemos tu comprensión.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:09.613Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f6a713a4-a3da-481e-8b3f-5463c916d803", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:14.49581976Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7661e164-0d16-4d61-ba0f-7189b3c2da8e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:14.565011788Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ffa52124-2816-4815-94a7-9d10a54cf985", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:17Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3a7b858c-98df-4470-8932-25d484b9576d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "331d78fd-12ec-49a8-bbae-a05085f8b8db", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "La experiencia que tuviste no fue la que deseábamos para ti. Aunque en esta ocasión no podemos hacer un ajuste en tu cuenta, te agradecemos el habernos informado de la situación. Tu opinión es importante para nosotros, ya que nos ayuda a mejorar nuestro servicio. 💚", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:15.644Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f320ce10-cb76-4ac3-934b-cf331af773b4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetResponseV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "WidgetResponse", value: "issue_resolved_no_a298746e-ae59-4f54-8f7b-361e2ccddf05", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b0851c13-7770-4a27-82e9-671812d51aaf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403278056", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "35", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","0eff01fc-9257-31b0-8246-8ed654084725":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "7ffdae73-0b02-41df-960d-954c377a3126", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por comunicarte con nosotros nuevamente. Resume el incidente y te pondremos en contacto con un representante del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:18.056Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ea94c729-d4a0-5c65-b1ea-2ca61353766b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Necesito solución", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:33.353Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cccd8967-0e50-4db9-bdd6-4c8e5d377c69", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [ { name: "ReconnectType", value: "REOPEN", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "help-chatbot", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "578a3087-91b4-46fc-9568-d6fd519028db", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8a0f92ac-f857-4ab9-a827-fea1dafa3537", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "000cd083-9c92-45d0-90c3-1a4bad371c1f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "325699eb-7eee-4079-8a12-66a62f9dca10", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f067335d-199b-4a3a-b437-6148b76b73cb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e0b3a417-9f5e-4c23-b635-a52f0ecdfd9e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0049ccc1-c9ce-40f0-81ca-d4ed3a33108d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:35.24799091Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "467325f9-d7ed-409c-804a-015d986f271c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "37", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "5ace71bc-aa57-43c1-8471-9b8deb1c4653", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403295304", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:35.304Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "de8e7ff5-e3a3-4932-93e5-8bce8b9e68b6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "48d95c8e-3b06-4e13-a2ed-a186fcad84f4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "122d3199-80c4-4d1d-97fa-56d537c2b317", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "3b6a7f4c-add6-4b11-a5bb-3b08901f1998", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con krys", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:37.562002131Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9d58b51b-7114-4559-876e-4108a9837b6e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a krys (kdele500@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:37.569494576Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cd441e82-0393-4559-ae52-e46a46be8b63", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:51.340834377Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "946e5f4a-718a-47fa-9953-fc729f6823db", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:51.424862756Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "895ebfd0-5098-453a-9331-6f298ecd0e65", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "42", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","b12acdb5-d90d-3b59-9b50-7fc4b9b8aeed":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "837ad7ac-11be-4b48-8603-69500e42d7d2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403311489", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¿Resolvimos este problema?", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:51.489Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7904fca4-5936-4e04-b792-7b6b145745db", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:54Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0a684aa9-444c-4616-88f9-cf223a244202", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6a1f6961-ed28-4995-8dce-5edaad022725", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetResponseV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "WidgetResponse", value: "issue_resolved_no_a298746e-ae59-4f54-8f7b-361e2ccddf05", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "352736d9-bc69-4fe5-b1a6-ade97eb3e3c3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746403315579", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "45", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","b12acdb5-d90d-3b59-9b50-7fc4b9b8aeed":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "5413f179-9ebe-4c81-a880-a4bb71c636f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por comunicarte con nosotros nuevamente. Resume el incidente y te pondremos en contacto con un representante del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:01:55.579Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d109ccd0-56a5-54d0-acff-5fe2a10e57c4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Necesito solución a mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:01.192Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4a4efb51-3487-45b7-a422-90f5c31c21c2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [ { name: "ReconnectType", value: "REOPEN", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "help-chatbot", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "328d1c25-6774-4967-8c9c-111b796e0316", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5f909b09-6115-43ef-929a-974c71ea759d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4b1f63f6-d012-4c47-a12e-97f67b7ccbb1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "48d95c8e-3b06-4e13-a2ed-a186fcad84f4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4610078c-a941-413d-80d3-c63191abf576", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9654b5e7-aabe-4f40-b0ed-49c0ad8da8d4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "58107554-7c8c-4ba4-8a5a-919b6db2621e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:03.771332851Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "28a95d37-7979-4640-a3c2-2791a4f6bac9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "5a801739-fb73-4c0f-86cf-65065970a9a8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403323828", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "47", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:03.828Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b06a4194-50c0-44d2-986f-9b02e868739e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ee0d3611-88e2-4cfe-879d-5f82270b7866", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "18f4caa9-b49f-47f7-b817-524a851465a3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Vanessa", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:05.645722242Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "09c4fde4-c2aa-4bc2-ab14-a60a3d5dc5d7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Vanessa (vrolda@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:05.652156476Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "514238b8-9030-5ee7-a79c-3ea9ecc89e1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mí pedido llegó incorrecto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:25.151Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "78fc731e-3f0e-5d11-b42a-ba9e2a64d0ea", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor se equivocó en la entrega", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:02:34.302Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "47fb80de-72b6-4def-94da-2ee1e59d5c83", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector. Gracias por comunicarte a soporte Uber. Mi nombre es Vanessa y formo parte del equipo especial para Miembros de Uber One 💎, es para mí un gusto apoyarte el día de hoy.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:03:05.387Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ae92e8f4-b6a3-4bf0-b6ca-56339748c97f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendo lo que me indicas, este no es el tipo de experiencia que deseamos brindarte con la aplicación.\nPor favor, permíteme 3 minutos de tu tiempo mientras verificamos toda la información. Mientras validamos esta información, ¿Nos podrías indicar si hay algo más en lo que te pueda asistir?", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:03:46.35Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "69011553-b70e-531b-8208-21554311b178", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:03:54.305Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8eb165c1-9bed-4489-8077-119be8dccbb9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu amable espera en línea. 😀", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:06:44.232Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7982620f-87ab-5a21-9c80-b1e6aa2a405f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias a usted por su ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:21.488Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "69f58e93-f678-4884-b95a-34e447c59363", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendo que lo acontecido en tu pedido no cumplió los parámetros que esperabas; sin embargo, dada la situación, hemos documentado la novedad para trabajar en la posibilidad que este tipo de situaciones se puedan reducir.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:46.742Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "124a2709-9338-4a85-8199-75b9d1979424", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Por otra parte, se gestionó la validación de un posible ajuste para tu cuenta; por lo tanto, por esta ocasión, el mismo no eres elegible.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:48.987Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a48b090e-3356-4df8-a963-e770954bf8e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Aunque la situación que viviste no fue la que deseábamos para ti, apreciamos tu lealtad como Miembro Uber One💎, y te invitamos a revisar el valor que has ahorrado con envíos sin costo adicional y descuentos dentro de Cuenta>Uber One>” Dinero Ahorrado”.\nDebido a que no hubo respuesta de parte tuya, finalizaré la interacción. De igual forma, recuerda que podrás comunicarte cuando desees, será un gusto apoyarte. ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:54.102Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "992a7d34-054d-4c1f-9c0c-2ad116ec023f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "2178e9b8-969b-40bf-8c34-d00bd75515ab", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "2178e9b8-969b-40bf-8c34-d00bd75515ab", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aaa1596d-7867-4aea-b53e-91ec93594ae4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:56.977686214Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e7569e39-6274-4f54-a0c3-b6dabb7062b8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:57.100703399Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3d00c0d4-963c-4425-893a-137392d3f9af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "62", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","599b3865-c4aa-3653-bb89-91f744aff40b":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "67fe0992-6df6-4939-b712-22511975c241", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403677183", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¿Resolvimos este problema?", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:07:57.183Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1e28940f-685f-4899-9489-38ec34b6eea6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:20Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "04ea74c2-e3a1-46f0-87ee-1d18387f64ed", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "589aaf8b-b08c-4fbc-a433-abf339bde675", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "2178e9b8-969b-40bf-8c34-d00bd75515ab", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p><strong>CONTACT TYPE: </strong></p><p>Cliente > Pedidos > El pedido estaba mal >El cliente recibió un pedido incorrecto</p><p><strong>LOB: G&R CHAT </strong></p><p><strong>NÚMERO DE PEDIDO: </strong>E970C</p><p><strong>LÓGICA DE SOPORTE: </strong><u><a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></u></p><p><strong>SOLUCIÓN:</strong></p><p>Escenario 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</p><p><strong>CONTACTOS DE SALIDA: </strong>N/A</p><p><strong>VERSIÓN UKNOWLEDGE: </strong>14</p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p><strong>CONTACT TYPE: </strong></p><p>Cliente > Pedidos > El pedido estaba mal >El cliente recibió un pedido incorrecto</p><p><strong>LOB: G&R CHAT </strong></p><p><strong>NÚMERO DE PEDIDO: </strong>E970C</p><p><strong>LÓGICA DE SOPORTE: </strong><u><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></u></p><p><strong>SOLUCIÓN:</strong></p><p>Escenario 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</p><p><strong>CONTACTOS DE SALIDA: </strong>N/A</p><p><strong>VERSIÓN UKNOWLEDGE: </strong>14</p><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:02.132198793Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d8b6ffbe-1f8c-4eab-a401-af39892c4225", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "2178e9b8-969b-40bf-8c34-d00bd75515ab", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c133ce08-d8c9-4484-a167-0778f0893f82", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addWidgetResponseV1", arguments: { arguments: [ { name: "WidgetUseCaseType", value: "issue_resolved", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "WidgetResponse", value: "issue_resolved_no_a298746e-ae59-4f54-8f7b-361e2ccddf05", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "edc5099b-0312-4f84-b9de-c8a4f3d40e32", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "clientMessageId", value: "852e2e22-9101-44fe-831d-43d37fc9f588", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403702847", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "65", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","691b6ee5-2336-3794-b570-3fc76f90ffe3":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por comunicarte con nosotros nuevamente. Resume el incidente y te pondremos en contacto con un representante del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:22.847Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5543dab7-39f4-5b7e-ab41-92cd1d1f85e4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Necesito solución", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:31.45Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ee6e40cf-1ffc-4599-82f5-32e377c79eda", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [ { name: "ReconnectType", value: "REOPEN", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "help-chatbot", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fd56e654-5e3a-43cd-a7be-96d223e8e3ae", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d0a06f6a-e1a8-4a39-9f98-9292f9c02060", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1ad506fe-520f-4a4a-988b-d84d9c535082", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:33.59535563Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "214e9e6d-9a8d-490f-b2f2-b0b76fb49f6e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "67", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "d39d0b79-df81-4eba-99d7-0d7e6f2783e0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403713672", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:33.672Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "79c06a82-4a39-431c-98d4-455440ccf037", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "58dbe54e-cee5-4c4c-afd2-fec9fab4add6", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "60668f69-a675-4294-8ffd-7e761558cac3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "b584cfb4-b328-4cff-a528-8c92ab6a7a05", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Brandon", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:35.640905715Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a84c8e08-406a-4d22-a3e1-e5e949009049", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Brandon (bmejia5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:35.64589989Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bceaa664-bd9a-4ca4-b84a-294280648066", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:44.348408382Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "934ac0bd-560b-4a87-9624-da624b981275", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:44.533034942Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e4a102c1-b52f-4fb9-9904-84b51891f148", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2e091a9a-ac0b-4bfb-a7b5-5658c067f724", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "657e2939-1f0d-466f-b7f7-4016efe59921", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "58dbe54e-cee5-4c4c-afd2-fec9fab4add6", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "18fc0f9c-ff32-42a1-a188-50b93bd3e650", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d1ec2cbf-3785-4815-b6ca-1e094322736a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "07218f4c-a286-4823-a6df-fe1e6ed9d665", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:49.194310043Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9c93a6d0-7893-42d6-bd1e-c1bdde126c63", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "73", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "0bd0d0d6-455a-42e0-adcb-be103126581a", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746403729293", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:49.293Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2a198f9d-6a7a-44c5-8c3f-98ef8cd9ea41", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1e3c9d57-713c-48ad-8647-6454b95a7f13", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "aa73fdef-7e98-4c5e-a704-759ae49a4902", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con David", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:51.119489435Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "41576955-8bc0-40a9-90fd-699354a54699", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a David (jherna243@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:08:51.126551292Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8ed64b50-54ee-535f-bbf0-dd99e384db7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:09:01.865Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "949daccf-cb7b-5529-abd7-4f623ec6dbc6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "c6aa51c5-93f1-4b95-b315-cd95a60957b1", size: "0", label: null, originalFilename: "c6aa51c5-93f1-4b95-b315-cd95a60957b1", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:09:11.455Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3e81bb74-0e62-5b9e-8c87-99b9501e54c3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no me entrego correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:09:17.749Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "93c18fcd-3a7e-45d8-9014-fc4d08ea0d1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¡Hola Hector! Te doy la bienvenida al soporte preferencial para Miembros Uber One 💎. Mi nombre es David y será un gusto poder asistir tu solicitud.\n\nDime en que te podemos asistir y lo hacemos con gusto.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:10:14.633Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "95cd1003-aad2-4ff0-b768-646c2e244fd4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No te preocupes, estoy para asistirte, por favor concédeme 3 minutos de tu tiempo en línea. Mientras verifico lo que ocurrió, de manera adicional, si tienes otro problema, no dudes en enviarlo por aqui.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:10:23.708Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2a030524-05fe-53e6-b2e0-24a5ca01e98f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:11:04.335Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2a085cd1-995a-4097-90f0-761c2a5eb02e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por seguir en linea, por favor concédeme 3 minutos de tu tiempo en línea, seguimos validando tu solicitud.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:13:59.314Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ff579c5b-b02c-5681-91d3-64dc4b24c252", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchas gracias por su ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:16:25.209Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0fc94e92-9120-4595-8f5d-7ed5584d2676", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c7195b9c-0775-4154-85c4-0f2c3670a24a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por seguir en linea Hector, Aunque los Socios Repartidores hacen su mejor esfuerzo para entregar los pedidos en tiempo y forma, en ocasiones pueden ocurrir inconvenientes. Definitivamente, esta no es la experiencia que deseamos para ti.\n \n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:18:42.268Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e98f3e61-453c-48d5-ac9c-f6998e7a6f05", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sin embargo, he revisado los detalles del pedido y confirmado que esta ocasión no eres elegible para un ajuste.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:18:47.882Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "660be0b3-5873-4608-b3d1-9a6fa768d541", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:18:51.250682835Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6198e95c-47be-42a8-b12e-02a69e755e55", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:18:51.488171776Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8ea1022d-ef2a-49c0-8ced-bc7857404f9f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sabemos que esta no es la respuesta que esperabas, pero puedo asegurarte que esta resolución es consistente con nuestras políticas, que buscan mantener la mejor experiencia para todos nuestros Clientes.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:18:53.606Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1a9ef5a9-4c08-4874-87da-58a7ee5700e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "bc004db8-4cdf-427f-8bc3-75273ad5e152", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "bc004db8-4cdf-427f-8bc3-75273ad5e152", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "224470ac-6e88-48c4-b365-783a4cd2ffb4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "bc004db8-4cdf-427f-8bc3-75273ad5e152", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app","editable":false,"source":"system"}]},{"inputName":"summary","values":[]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el tipo de contacto de El cliente recibió un pedido incorrecto a El pedido no se entregó pero figura como finalizado en la app","editable":false,"source":"system"},{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>\\"Contact Type: Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app</p><p><br></p><p><br></p><p>LOB: G&R Chat </p><p>Número de pedido: E970C</p><p>Lógica de soporte: <a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26selfService%3Dfalse%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El pedido no se entregó, pero figura como finalizado en la app (Groceries & Retail)</a></p><p>Solución: Escenario 6 - ¿El perfil del Cliente cuenta con la etiqueta “eats_rna_hard_deny”?</p><p>Si</p><p>Contactos de salida: N/A</p><p>Versión UK:\\" 25</p><p><br></p><p>La herramienta se queda congelada y no deja tomar interacción.</p><p><br></p><p>Solucion: se cierra por que el cliente cierra chat.</p><p>KB:<a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\"> </a><u><a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">[Groceries & Retail (GR o G&R)] Umbrella Policies</a></u></p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>LOB (línea de negocio) de la incidencia</b></div><div>Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app</div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el tipo de contacto de El cliente recibió un pedido incorrecto a El pedido no se entregó pero figura como finalizado en la app</li><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>"Contact Type: Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app</p><p><br></p><p><br></p><p>LOB: G&R Chat </p><p>Número de pedido: E970C</p><p>Lógica de soporte: <a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26selfService%3Dfalse%26homePageEncoded=true" rel="noopener noreferrer" target="_blank">El pedido no se entregó, pero figura como finalizado en la app (Groceries & Retail)</a></p><p>Solución: Escenario 6 - ¿El perfil del Cliente cuenta con la etiqueta “eats_rna_hard_deny”?</p><p>Si</p><p>Contactos de salida: N/A</p><p>Versión UK:" 25</p><p><br></p><p>La herramienta se queda congelada y no deja tomar interacción.</p><p><br></p><p>Solucion: se cierra por que el cliente cierra chat.</p><p>KB:<a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26homePageEncoded=true" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26homePageEncoded=true" rel="noopener noreferrer" target="_blank">[Groceries & Retail (GR o G&R)] Umbrella Policies</a></u></p><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:19:35.356691253Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "59de8588-fe91-400d-91ba-3fc2d1993e1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "bc004db8-4cdf-427f-8bc3-75273ad5e152", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8097322c-2728-4bd5-b916-2f5c8e9a4455", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5fb076fc-ca72-4a5b-8120-c2897aecffdd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "31b54343-4bc8-4eee-9cdd-5f9b91e2660c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:24.662618046Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9e15307d-499e-43da-abdc-6f1682dde657", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746404424783", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "90", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "aef9012b-d3e3-4bdf-a8aa-a2353515857f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:24.783Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "626dbb94-b8d8-4f5a-b260-6808c05a842e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e9a40243-962f-48bd-80c2-c4c3c8893ab6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "aa73fdef-7e98-4c5e-a704-759ae49a4902", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con David", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:26.621877233Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e9228906-3b47-4a9b-8bad-b938c010de44", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a David (jherna243@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:26.63007415Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f8d37d7f-0ce2-4eca-9d28-cc553a74803f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:30.904745311Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "35e838ca-26e3-4f4f-8e17-8493ab20aff4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:31.051281086Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c9d2743-7bd5-48fd-ad5e-e8a497304c9c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9c6d99bb-f99a-4cca-85f3-bfa9470e41bc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9c0aaf90-947b-4a09-ac94-1268b2d87e3b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9cf887d6-9b8c-4cc4-84bd-aa76e9b42944", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "29e0a3be-2286-4ec0-9d90-a97876099f9c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f2d54c68-8f7a-4468-8466-0577ddf66553", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:35.709190258Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "53f7499b-d66c-4308-9b9b-aa3cac9b90fe", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "a820c732-772a-402e-8171-88e2ff59e4e6", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746404435930", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "96", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:35.93Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "29956d7e-93ba-4e77-b489-81d38311177a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "33cfb2b8-d072-4a30-968e-83f7342434c0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "36c5b3f5-4d27-4474-9f4e-a7c4ca39a3b1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Julieth", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:37.930988753Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "163500c9-9809-4db2-95a4-89a1ba040fd4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Julieth (jgarci296@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:37.931261467Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "caf1aca1-69d1-44d3-be1f-1a179be1443c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:41.715039942Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1f759916-797a-4f7d-ba61-86692679f592", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:41.857346292Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1adc28cf-65a0-4c18-b10a-3cf6718e944d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c82d6d09-153b-4b28-965c-6ba8133a7eb2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "609d4c33-7389-460f-b696-e49108ae9630", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e4a4b16d-0660-49e2-b41e-698dca01430b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "056f320b-e51c-45af-bf73-bacb947a144c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4a3b2450-1afa-4e94-914d-891301137d76", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:44.866622882Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9302b13b-e55e-4c09-848e-fdff051088e5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "e2719c35-bc21-41d0-96b7-5e5ef1507e3c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b6c0aa60-2512-4b7e-a4e2-e24d9bdb2a22", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "clientMessageId", value: "36082a58-f6a1-4405-832a-fa742571a71e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746404445101", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "102", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:45.101Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "68b9950d-b617-493d-acc2-a8f1fd25b5dd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "698eda27-f255-406e-a19a-8c44f2eece54", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Bleidy", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:46.742267173Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1248087a-e40a-4e13-85a8-5d2f0d33d0fb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Bleidy (jvaler16@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:46.749442397Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d194c3d-9d3a-425f-a18f-f28fedc68d63", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:51.284320696Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c702bfb6-dd9e-4063-9145-7a2b30764590", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:51.57383729Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "44e56309-556c-4b04-b9ec-256700a66d60", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aad7917c-6d46-4c27-9fbd-916ca2a3ab94", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7b02f8c6-ff5f-472f-ab2a-823d1b537368", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e2719c35-bc21-41d0-96b7-5e5ef1507e3c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f2c78ea8-ebb1-4ea0-a449-d03d3069f90d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "185541aa-7ba6-499d-9bf3-2b3edd260e06", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c5a67cfe-08cb-46f8-bf2e-bf11fc85a59b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:54.346681294Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "370f8bc8-f1c8-4ee8-9232-853c812ee6d0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "41578712-f06e-435b-af2b-70281a2d71e3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "108", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "9199731d-f411-4a30-ada3-807e85517ed7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746404454608", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:54.608Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c76390c-05ab-450c-92f7-0b568dbe7970", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "31a1b06c-05f8-4a50-9a45-87c4493840ae", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Laura ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:56.253695296Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d5230bb6-828a-4437-a9b0-60292db90864", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Laura (lcuerv5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:20:56.260336439Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "21414d69-1fd4-4b82-bb28-ca6b9d9ed98e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:07.14744302Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "12b854a6-c88d-4192-8d5d-5292168b7a11", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:07.423584578Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6e6e2f51-4ac2-4c7b-8911-206a11ddd408", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5ff0b4fe-cc28-472e-8a89-43cc72e23a05", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8ceef431-d9db-403b-a607-a565ade37b26", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "da0e2285-e125-49ce-9a3b-e7296c5efd49", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "16a67adb-c93c-46d5-824b-fd35939cdb65", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e3f2eea7-7405-405f-887b-18df339fdc75", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:18.823411165Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "882096d5-82ab-4f13-94d2-bdb669d1407e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746404478952", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "114", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "ca8e74df-2e37-4504-b7f4-daa026e78e29", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:18.952Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bdd372d6-f581-40ea-98e9-b4e635696cb2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "cfaa7a9b-81f3-4ac2-951b-b03e9dd4d854", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d51316c1-b0cb-46ad-a237-f8e3e90de330", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "fd2033de-4ac5-4e27-b391-70c12b205589", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Florinda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:20.975943471Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "16f71560-efb9-423c-9e1b-e38357214c20", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Florinda (fmoren10@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:20.982840056Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "880e37ff-6936-43bb-9e36-dab247d50a97", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:27.357289969Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2bcbecb2-5515-482d-8568-2418fe7cd027", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:27.499258274Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bfecb72e-25a0-42cd-a04b-8118ba3b67e2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "022e957c-a866-470c-908e-73e0a15f1736", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fb5b2532-5f58-4f1d-a7d0-58511b702f41", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "cfaa7a9b-81f3-4ac2-951b-b03e9dd4d854", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d753b1f2-08c6-41b8-b47a-95fd474887fd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "678b8ec7-5f64-4e7d-9d34-002d4ec5b375", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "12b36466-3e80-4dce-9e07-ca11739cca85", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:33.771507182Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "58bd914b-b05b-4527-8bd4-304265278956", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "120", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "80268b72-89cc-4e6c-8f39-4bf23a632730", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746404494008", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:34.008Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1355a559-4e02-4790-8488-b3bd971c7605", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cda54029-24dd-4e80-843c-e4e62ffb0ddb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0bf7f493-8a88-4167-9784-5a1c915111b7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Alex", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:36.648346273Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bd35dbe9-3e7c-4e1a-892e-2cee9cd14730", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Alex (apinzo15@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:36.656630632Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e6f8e986-9b31-5db4-8c3b-a202f9541af7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:43.591Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "80e91cd5-4aea-56b2-a857-ab80aeec1767", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No fue e recibido correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:21:55.231Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "75f837d4-52fd-530f-99ac-b1a1d2da6552", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "1f8ea6ec-0329-4fa1-9d79-8fad107c3ff6", size: "0", label: null, originalFilename: "1f8ea6ec-0329-4fa1-9d79-8fad107c3ff6", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:22:01.662Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "95df1881-5593-5477-b52a-7d4368cc7192", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no responde", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:22:06.322Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "996aa05a-0231-4301-81e8-b3eafcc63378", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector Andres , soy Alex y formo parte del equipo de soporte especial en vivo para Miembros Uber One 💎. Estamos aquí para ayudarte de la mejor manera posible\t\t\t\t\t\t", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:22:17.729Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dd087be6-e57a-4155-870a-0006cfb7e6c1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Por favor, mantente atento al chat para que podamos ayudarte lo antes posible. Si el chat se cierra, puedes volver a escribirnos en cualquier momento y nosotros estaremos listos para atenderte nuevamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:24:06.919Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "32d5a96e-a805-4b2f-8ce3-7f89e5ff218a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "32ce2fe2-9258-4cee-85b6-452978fb6866", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Validamos totalmente tu solicitud, Sin embargo, al revisar tu solicitud se ha detectado que, en esta ocasión, tu perfil no es elegible para un ajuste.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:15.818Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a132a727-4117-4d6b-b2e3-6b01ef29eaab", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "\n\nSabemos que recibir un pedido incorrecto es una experiencia frustrante, por lo que te invitamos a evaluar el pedido desde tu aplicación.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:21.856Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2573425e-4b79-460d-ab18-ce72206c8574", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Apreciamos tu lealtad como Miembro Uber One💎, y te invitamos a revisar el valor que has ahorrado con envíos sin costo adicional y descuentos dentro de Cuenta>Uber One>” Dinero Ahorrado”. Estaremos atentos a cualquier solicitud que tengas. Te deseo un feliz día.\t\t", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:32.167Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6537876f-a533-4e7a-88ad-54ceb77330ee", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "70bc258a-747c-4066-8e3c-370c5601579d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "70bc258a-747c-4066-8e3c-370c5601579d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b269ae22-a54b-4667-83ea-51cbcf4708cb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0bf7f493-8a88-4167-9784-5a1c915111b7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Alex finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:36.995748031Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "39887da2-4260-439d-becd-052b5073b6e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "133", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "SENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "c9327c67-d264-4bda-826e-2fbc36d9a6b7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746404737137", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Alex finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:37.137Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0a180946-18c2-44eb-bc6a-e2c6bb84b3f1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "70bc258a-747c-4066-8e3c-370c5601579d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto","editable":false,"source":"system"}]},{"inputName":"summary","values":[]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se cambió el tipo de contacto de El pedido no se entregó pero figura como finalizado en la app a El cliente recibió un pedido incorrecto","editable":false,"source":"system"},{"value":"Se cambió el contacto a mensajes","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>CONTACT TYPE:Cliente > Pedidos > El pedido estaba mal ></p><p>El cliente recibió un pedido incorrecto</p><p><br></p><p><br></p><p>LOB: G&R CHATS </p><p><br></p><p>NÚMERO DE PEDIDO:E970C</p><p><br></p><p>LÓGICA DE SOPORTE: <a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></p><p><br></p><p>SOLUCIÓN:Paso 13</p><p><br></p><p>CONTACTOS DE SALIDA:</p><p>Se Saludo Tarde/Responde Tarde/ Se cierra Tarde por falla de Bliss </p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Usuario actual y detalles del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Línea de negocio de la situación</b></div><div>Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</div></div>\n<div><div><b>Resolución proporcionada</b></div><div><ul><li>Se cambió el tipo de contacto de El pedido no se entregó pero figura como finalizado en la app a El cliente recibió un pedido incorrecto</li><li>Se cambió el contacto a mensajes</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>CONTACT TYPE:Cliente > Pedidos > El pedido estaba mal ></p><p>El cliente recibió un pedido incorrecto</p><p><br></p><p><br></p><p>LOB: G&R CHATS </p><p><br></p><p>NÚMERO DE PEDIDO:E970C</p><p><br></p><p>LÓGICA DE SOPORTE: <a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></p><p><br></p><p>SOLUCIÓN:Paso 13</p><p><br></p><p>CONTACTOS DE SALIDA:</p><p>Se Saludo Tarde/Responde Tarde/ Se cierra Tarde por falla de Bliss </p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T00:25:47.634080594Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4334347a-57a8-4fe4-a83d-43c077a11796", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "70bc258a-747c-4066-8e3c-370c5601579d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3b2e9018-1241-4439-ba58-5245102c0659", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e18e8803-e13e-448f-a936-1375e631d3fc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6637ff73-93bc-4529-b6d2-e5f3da2a0200", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:01.893130353Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c2e24a7e-f5ca-4f43-8db5-d1346d83e986", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "135", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "ba67d583-af5a-409f-bf05-c4cab075870f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746406982137", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:02.137Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a1689580-bce9-4d8f-bd2f-477b3475f296", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "cfaa7a9b-81f3-4ac2-951b-b03e9dd4d854", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "feb8edb4-e836-4d8f-a9bb-3e19aa40fffb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "fd2033de-4ac5-4e27-b391-70c12b205589", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Florinda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:04.453996342Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "afd0b767-cd2f-4754-b953-0dc40785f185", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Florinda (fmoren10@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:04.462229428Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "23b44ad9-1f1a-48cd-9b99-7a063998e1b5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:09.936167073Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "14c6748f-3777-4f35-868f-9d8a8429ac9d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:10.209973163Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6df7f1e8-8aee-4925-87c2-47ba3241e2ad", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f0515926-df05-4945-90f5-a40e0f88a166", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5e30476a-79c9-4d1c-b51b-5701d716f9f2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "cfaa7a9b-81f3-4ac2-951b-b03e9dd4d854", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "096c8708-0ae6-430e-aa0d-24a1631cc195", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "396b01cb-18aa-4b85-896e-5409ad9adb8a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "40288705-cdbf-46d8-a2d4-99840d437367", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:14.919233971Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e771e4a4-304b-44af-8d43-3c65571aa89a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746406995070", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "141", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "9eaf398e-294b-4cb4-9ce9-17327679fdd5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:15.07Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a5d46171-def5-4fde-9bb2-2bf134cadecd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "cfbc9785-3e20-4915-860f-277439adaf3b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7bb0b52b-5ebe-45e0-b155-f8f1148ddb92", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "df4291ee-ebc2-42c8-bf70-1bd668e9c375", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Alida A.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:17.327901638Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bade608a-58d6-4dda-8c2d-e8c92cfc07fa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Alida A. (aargue5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:17.328225782Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "47a90130-b2cb-5ebd-9ca8-408d7988c8aa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:29.934Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6335221e-ee0c-53ce-b796-78869c254d6d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No fue entregado correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:33.673Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0433954c-2a1e-492b-a3b3-619b11c75cb5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:34.849279254Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2167774c-1dc1-4fdf-a707-736f87d77e6c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:35.126630356Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0e72504b-0509-4cd4-a676-070bfb32d886", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ee477659-4a16-41bf-92c9-288c26c7a66a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0155fa15-76a9-4431-aed5-f253fb4d39a4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "cfbc9785-3e20-4915-860f-277439adaf3b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fea66075-fbbd-4d31-b30a-bdae256b364b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4e18f4e0-61c0-4e6f-ae6a-cfc789361d23", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "eaa28e7f-5ff9-476c-8b2f-bb88d9dd7650", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:38.818181232Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5e954778-3637-4467-af6c-862e250dd482", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "149", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "6f68995e-e109-4fde-ade4-21cc2157dc24", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746407018974", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:38.974Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "edf8166a-15c2-4639-8170-4c75f7074923", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "e6ce0101-730b-417c-954c-f46ebeb72598", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "50949ab4-7293-4eb1-b559-e93a9ea7ba5d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "9537d6ad-6baf-457e-be3b-e69dd3178151", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Juan Andres", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:41.004777969Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fe9f0bb9-0f8f-4dab-b916-231b18886df7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Juan Andres (jforer18@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:41.01105453Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ed06e2f9-4a2a-4008-ae02-7078bf58bbb7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:45.219563495Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "66e8a2a6-e8ef-4911-afcb-8cc05bd90c9e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:45.376614807Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bc725f56-d438-4f9d-95d5-bf7af1dee470", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7745171b-55b7-473f-88a6-e1f66bec4cb8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "27fcdd64-e86e-4044-8545-04ba721f9974", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e6ce0101-730b-417c-954c-f46ebeb72598", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b5609443-4589-48e3-bf6b-c32e4535d4dc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8505a835-193f-404c-ba07-c30ff2e9c76b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "171dd494-e8c9-48ec-9e53-4fe9e9055f2f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:49.412785013Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2bafbbc5-fc2f-4ee4-b107-35ac57b7e5b0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "clientMessageId", value: "02323028-92ad-4942-ba80-f83d7eb404c2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746407029645", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "155", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:49.645Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4ebaaca6-f546-4d98-beb7-de57e4ed73e4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "63fdc87e-6d5b-4ef0-8044-d7f28e098844", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f4df7e0f-65ad-4c99-8383-56bec47a288b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "698b11be-f94b-4914-9804-9c5008dad7bd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Lizeth ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:51.354702982Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2dccee6f-9be2-4bf1-b0dc-998479642cd0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Lizeth (lbuitr11@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:51.363031934Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6e19ace9-df9a-4fdf-b765-3603b9ccf5b5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:55.938617179Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "55439b97-d610-468c-ac65-9a5e5022310c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:03:56.236598051Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "055dc114-877c-4727-ac22-fb53a9598b7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "ca17acdd-067a-4760-a96d-9d4dcea18815", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "ca17acdd-067a-4760-a96d-9d4dcea18815", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4393e505-48a1-47b5-9877-c836d6613403", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "ca17acdd-067a-4760-a96d-9d4dcea18815", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>Contact type: [CT mas cercano al inconveniente]</p><p>LOB: G&R chats</p><p>Número de pedido:</p><p>Lógica de soporte:: : [KB mas cercana al inconveniente]</p><p>Solución: chat finalizado por el Usuario antes de validar los datos.</p><p>Contactos de salida: N/A</p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>Contact type: [CT mas cercano al inconveniente]</p><p>LOB: G&R chats</p><p>Número de pedido:</p><p>Lógica de soporte:: : [KB mas cercana al inconveniente]</p><p>Solución: chat finalizado por el Usuario antes de validar los datos.</p><p>Contactos de salida: N/A</p><p><br></p></div></div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "63fdc87e-6d5b-4ef0-8044-d7f28e098844", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:16:22.576698606Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cf8306be-f312-484c-905e-835d26f69233", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "ca17acdd-067a-4760-a96d-9d4dcea18815", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bbbb029d-c934-430f-a3c5-5e991aaa235d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "93f91195-6937-406e-a920-86ff655099b3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "09b4893a-2e14-4cf9-894d-4f1423f0b3d6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:38:08.731209326Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1de23f5b-de95-4caa-bb27-f5861ccde249", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409088917", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "161", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "7ea3990d-516e-4c1f-8bcc-3adaf9414d5c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:38:08.917Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f91d7625-711a-4215-b6a4-6346ddc2d87d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b8b246e1-0f59-4ea7-ad68-65303b9524c7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "401a0bd8-540b-469c-95bc-bd6db0b1f2ee", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Mayerli", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:38:10.859146696Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ce939bf8-9ff4-4546-96cc-6984c656910b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Mayerli (mvilla139@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:38:10.865409705Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6672e338-eca9-550f-97ac-22cbee2aef70", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:39:17.706Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e1a338ee-30a6-464c-b495-730ee59631c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¡Hola Hector! soy Mayerli, formo parte del equipo de soporte especial para Miembros Uber One 💎. Estamos aquí para ayudarte de la mejor manera posible.\n ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:39:34.129Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "48f008bc-a9c7-5bc5-b220-b09a98425c33", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchas gracias por su ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:40:29.041Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a3e2b6fc-bd50-5151-9b26-070e5bb227b3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa el repartidor no me entrego correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:40:47.499Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a607f7d3-5467-4b34-8b29-d824b00c2e1d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Voy a buscar una solución a tu problema. Por favor, espera 3 minutos para recibir una actualización. Mientras tanto, si tienes algún otro problema, envíamelo para poder ayudarte.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:41:04.559Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "42dcf68e-6cda-5157-8b9f-392ae2cfef75", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias por su ayuda gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:41:39.328Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e97770e6-8572-429f-9885-601db08818ec", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu tiempo en espera en línea.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:43:50.915Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e9220838-79a5-43ba-a530-570e07b0d94e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendemos la situación con tu inconveniente, esta no es la experiencia que deseamos que tengas. 😌", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:09.083Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9d036330-e1f8-4d74-a0c9-40b40aa7cf41", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sin embargo, al revisar tu solicitud se ha detectado que, en esta ocasión, tu perfil no es elegible para un ajuste.\n\nSabemos que recibir un pedido incorrecto es una experiencia frustrante, por lo que te invitamos a evaluar el pedido desde tu aplicación.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:15.522Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9c38e9fc-9d2f-4a5f-8115-0f6efff482cc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:19.683829546Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f14d86fd-1ccb-4eea-b1fd-3ad476a9698f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:19.986708668Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4c921a9d-b796-4eb9-89e6-7e49362ec228", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "83ca1ca6-3fa4-4107-9573-a85f18d84264", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f878aa2a-a36e-4cf0-979c-a98788f4dc09", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0c325ae4-c257-4966-906d-aef22f323449", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7d15307e-fe73-4bb1-9cad-330757b56c35", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a6550eab-1716-453e-91e7-d30e48c1252e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fb055c42-d3f2-455c-b455-1fac7393cf11", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:23.99208093Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b1cfdc1f-6b5e-49d7-8800-8e64fe12fe27", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409464134", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "176", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "8ddcfc58-b537-44e5-8b17-73b75db69d5c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:24.134Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c04754e2-79f3-40c0-a2a3-058ad0c90deb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "47927094-1e3c-4ed8-9e07-83c9c37c4e9a", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fc607b33-1d4e-4612-81af-f232af9b8e71", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0b47866e-db1f-46f0-97de-921885e48864", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Katherine", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:26.231346135Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "97cd41e1-dffa-4e8d-8ee4-37a4f2e09c13", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Katherine (lherna97@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:26.24049732Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2c3483dd-5999-4599-a512-ebb30ea6a30d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:32.497535214Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c8b7faa2-4162-4313-a149-51b05c8e7626", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:32.663863919Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0b6a6f47-8d87-464d-8543-c8a8b621daa6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "92ca2530-a446-4e3a-806d-4bb7c672b0e9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4d5baf83-8769-4169-95c7-c947e27533e8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "47927094-1e3c-4ed8-9e07-83c9c37c4e9a", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "97157e6d-e3b6-4c4b-a821-358af2b32869", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "173e7519-1fd4-4142-8c5e-4f094a6dcbd7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f5af5649-563a-4b1b-8191-17fece6f317d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:37.990709343Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d201f202-4098-4fc2-b08a-7d628eb278f9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746409478244", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "182", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "cdd7e1ce-30ab-4ad1-b472-8cf942f1da6b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:38.244Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f5474b59-54ea-4f24-b080-306280fce993", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "b1dbe394-6ee8-4559-9b9d-a8decd0b98c0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "12a059f0-ac43-47d4-bad7-7120642d5cbc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "700da7ca-0090-4762-a92e-c32fa6badcc5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Karen ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:40.687711702Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9b99a2be-c43a-4762-b99d-7444a9874782", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Karen (kgarzo5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:40.688049901Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "99600d8e-759f-4c07-aed4-a80d06808b7c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:45.311838317Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e557cb57-0591-4be9-a2e2-88fbd9f1ab16", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:45.464373091Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "09bd7004-2bef-4944-bf10-88b9e1ce6fb3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5734ba93-7b0c-45fa-a91f-2ac465145d4c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5a86d4ce-958c-4ab4-b1eb-37832643090d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "b1dbe394-6ee8-4559-9b9d-a8decd0b98c0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "20760e82-59af-4baf-b6f3-e7a5059e3056", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7f9b5c1b-9805-48b2-babb-214801b04908", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "33fc70ba-7ff1-4bfb-8abf-3d70e4a50e52", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:54.042690674Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "118146d6-ca86-483e-8a20-f048b719f415", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "188", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "6ff1b490-cc53-44e5-a403-508324fa5f7f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409494187", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:54.187Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c63d3283-1136-4f43-a0d4-36b13db416c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "e2719c35-bc21-41d0-96b7-5e5ef1507e3c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c3d3febd-0384-449c-a1fa-9f0473b6417a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "698eda27-f255-406e-a19a-8c44f2eece54", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Bleidy", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:55.983483235Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a0aa5c10-9a82-4bca-9602-397ca8f9adcb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Bleidy (jvaler16@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:44:55.98972458Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4881c0b6-a2e3-4c0e-9550-37eb38255b68", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:03.438101737Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5ee025f5-87c3-47b2-96d6-77fd86afed85", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:03.682031247Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "eaecbdcf-40b6-4401-80dd-e1d567c26b37", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e65a2209-6204-4ea4-af90-9c7ccf900ade", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bcfa56f7-daf6-47a2-a652-232f5b7ab3f9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e2719c35-bc21-41d0-96b7-5e5ef1507e3c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9a66378a-9659-43d4-8577-4c3eac256385", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b70b40ea-6cfb-45cb-94bd-a2e9fb9ae94a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0c0589af-3906-41b2-8992-0406cf645edb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:08.004262293Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "09d36e31-5172-42c4-acdc-448a97e5962b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746409508150", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "194", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "bfc19a11-0a7c-4ec1-9c41-10def92abff8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:08.15Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f138b679-9a80-4d40-b4ca-a579a2d4bfd0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "36b467df-73e7-47a4-bbbf-e93ebf73de23", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "71189e2f-ea17-4906-881b-d3f99137a52c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "78fa5114-83ee-47a7-82e0-c601421c81a0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con carlos", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:10.066043735Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "892ef3ef-a0e9-41c7-9a19-fa1e392ccdd0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a carlos (cmurci4@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:10.081464037Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b612bb3a-2d26-47ea-9174-e7d51db85ff7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:14.77255722Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1fca78a7-45b8-447a-9a0d-8db5863366d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:15.060245619Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ec910d42-b28d-4253-b113-1c7e382b17f1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e7fdcf32-5162-47e9-891c-1a2714f7274e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "26bbe1f4-72ea-40b4-82eb-0c52f414f467", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "36b467df-73e7-47a4-bbbf-e93ebf73de23", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "549ed468-1c4d-4f57-bf9b-65568d6c736d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5060605e-2207-4715-b9d6-17f333dcd058", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3e33efbe-5667-45ea-8b81-c7250c37743b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:19.112519958Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "85f7dba1-b285-4a9e-b27b-415164f0a264", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "clientMessageId", value: "edd0b3cf-65db-4eda-97ee-89caebcc6592", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409519267", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "200", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:19.267Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "31bce01c-5dad-4347-8ce5-e1d5b9403fcb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "a939999e-f450-4798-87ed-e0827ba6d605", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f7e2b5aa-eb16-4464-9cd0-6e54843f225c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e317ab92-70a5-4633-ad5c-242cb89ad515", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Sergio", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:21.415560441Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cae54e53-360c-47b0-a35f-6bb8865b59a4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Sergio (schinc@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:21.415909646Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6c262aa2-f13e-482c-8e9e-a704661459c4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:27.26347214Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0e95be70-ce53-489e-9f78-6f1390b18107", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:27.549472956Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c17d085-e022-4cf3-88dd-fdb0eb83203f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3eb6c3bf-65cd-4865-826d-dbd18dba3b90", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cc643212-d041-447a-ac13-48acba31f292", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a939999e-f450-4798-87ed-e0827ba6d605", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ab7a2628-546f-4768-9003-8077cf62925c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "44e6b92d-77c9-4770-908a-11dcf830b5d5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f154c3da-7c80-4cab-a186-eefe5386c8f6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:32.015372366Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b6de31d1-675d-496a-a253-dab067c01cde", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746409532182", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "206", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "f951b5ba-03b1-438a-80cd-a7c0c19e2916", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:32.182Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e6799060-c16a-4c63-82b0-aab5156acb30", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "1f2d8401-41e8-4cdb-9b35-cb92a9673de3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d4ca382-e03a-444b-a189-2348cfcf147d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a5f1a801-66e2-40b2-9cdb-f2eb0ed4a304", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Vanessa", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:34.001415489Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "af048f2a-aab4-463d-bbf4-7bf70fa3d31d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Vanessa (svanes@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:34.00172129Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "23d4dc51-e8ac-4ffa-8381-4e7db32b9abf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:40.268251418Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "58d27e33-0b65-4acc-84b6-864f49e9a5f7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:40.558476865Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "41c9c329-be65-4bd2-b418-b4a2520f43fe", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ca7083cc-269e-43d1-ac7f-707aca0270e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c37fd74c-cfc4-4f4e-8f5a-221a513426cc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "1f2d8401-41e8-4cdb-9b35-cb92a9673de3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "621873ac-7b61-45af-8244-e1cba6726982", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3bf23608-1975-47f6-94e0-f1e025cdf9d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "18e163f5-b478-4bf0-b9f0-513638ac28b8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:44.217691574Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b92c60e3-6b7f-41e9-be48-1c1ba0979421", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "cdacf7e0-5ac4-4892-8771-aca9b449f149", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409544424", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "212", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:44.424Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9bf10f95-b554-4767-a8b9-a4cd998acd20", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "6c10570e-8e18-495d-aa88-9ed054b5c1a9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "40133882-6056-4ad1-9299-e5be16b3a90d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "29c0b0d9-b7c8-4368-a38a-db80efe740f7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con jhoan", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:46.45896655Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e60bd5b0-6adb-4e5c-8563-f36d2a015680", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a jhoan (jcuerv13@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:46.463152124Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e10d5650-04bf-4fb6-ad6c-d49c38f7acd9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:51.994968924Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2b61fa79-2617-48fb-941f-d2fe69f47479", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:52.163238341Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c806900e-136d-40ed-84f4-750dbf5b2092", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f09b3035-545d-44e2-a2f2-053f13e75fae", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "71c93651-ea69-4795-b671-27e597ba006e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "6c10570e-8e18-495d-aa88-9ed054b5c1a9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8b2b7830-872d-4237-94b0-fa576e6af534", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "19ea451a-f5f5-43b8-8e66-812c7d0e749f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "70aa1b0d-71eb-46fa-94b0-1c6709894956", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:56.092664505Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "beb0a8eb-150e-4833-9937-12301dfeb922", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "218", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "ac6e0720-8a0a-4f4a-a4df-dfe0e102ab5e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409556436", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:56.436Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ba2a2b92-dc1e-44fb-afc6-d2b8dee9f1de", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "5602b545-7905-4700-86db-18361b7892df", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "081c72ca-f63c-47ff-ac3e-4ff7ba703c13", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "39202f35-0c45-4d6d-aa09-2af8f5e92752", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Otoniel", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:58.147410034Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3e8e37e0-1b95-42c7-a702-409797a4e48b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Otoniel (bperez500@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:45:58.14782567Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7835ea38-7868-40c9-93db-e73d4fef1389", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:04.043052691Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a0e60707-a5a7-4b3e-83a9-8972b54ad5f7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:04.347442071Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6e4f45fb-0911-43eb-b3b9-8acb1f5e6aaf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d4ab6b50-1db8-465c-b5cc-4ed3d437f0cc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bba92dd1-ea72-440f-a5d7-4066d351ff91", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "5602b545-7905-4700-86db-18361b7892df", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "69ec8ab3-2384-4ead-bed8-e011894c9cbb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8b34f728-6790-445b-bfc6-c48eaede3244", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3c2bfa9f-3609-49fb-b830-11dab99b9467", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:08.623583857Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "515733bd-0bba-4f96-aa3d-9a4b2672fd3f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "224", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "ac546ad5-3056-48ba-a1b8-981bd0879460", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409568786", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:08.786Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "004d902a-1870-4b7c-b684-e5e7a7b6706f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "bb3c1e26-f66a-418e-add5-6fc3baa0330c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5ebcac6c-7f30-4ba9-bba6-f58cdbcb4107", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "faf8c477-f5d0-4645-851c-00e82f439903", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Ana ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:10.988534722Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "15f061b8-821a-4ffd-aa5b-f9149dcd4e1b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Ana (aquino11@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:10.988656945Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aa2c9ac4-fdd0-4e8d-80ea-b670907580c2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:17.276476025Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "179f81fb-0397-4d99-9657-8675c18ab95e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:17.463960941Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5eb650ba-f944-4893-9ec4-4d521c71237f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9cf72b1a-1e75-419e-a649-b25eceff1294", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "659a5749-a26c-41d8-9f3c-8029f83df134", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "bb3c1e26-f66a-418e-add5-6fc3baa0330c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cf3c10ee-e6b4-4821-a0c0-7ce720c2feb0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "407a1209-c63b-4b19-bc9e-b44d4e1c4596", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b10cf64-629b-4b60-9dbd-e192d1fee9ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:21.736935012Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "91ca6602-c2ce-4e02-9757-31d2adad9139", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "401a74de-5a36-4bb7-8222-367b51ce39ea", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "clientMessageId", value: "d879253b-bd08-43a8-b867-68ed01e6a916", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409581911", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "230", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","6279d5a5-2b4f-330b-838c-893a0e1dff70":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:21.911Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f92b97aa-e91f-49aa-b9cd-bb39ec787f0a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "aa73fdef-7e98-4c5e-a704-759ae49a4902", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con David", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:23.67018362Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1f6cca91-6f4d-4732-9744-105d4d15ed4a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a David (jherna243@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:23.678175042Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6eb1c8dc-fad3-417c-9d0b-20eb3025b7fc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:31.265099045Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7cdb5c6b-b8e7-4e45-a85d-a2991510c804", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:31.548833842Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2cfc78b2-8c37-470c-8203-403025e039c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "84855015-6a2f-458c-95aa-eff098930576", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8a770527-5a9b-49f6-b327-61a913c3732e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7dc5c7cb-d585-4705-b644-f9de4e96311e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4b45e262-0754-4903-bbcc-7aad758644e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "8031c988-ae5a-42aa-968c-29c0934b6ae5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4d28e632-415a-4576-a0dd-e508559a5f48", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a3f965e3-7ff0-4d81-8870-3aa69522cde7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:34.983810334Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fbcda92e-628f-417b-ba16-f09981c6c053", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "236", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","8b8b1ed3-522a-3843-8345-4218338b2dfd":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "9cd6ec8a-6b5e-4fec-b768-f143cc2c5c4d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409595210", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:35.21Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d36c7588-3f0a-4bca-a282-0c57ec967fef", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "d708f96c-de03-40ab-aa78-54a5dabb0ed2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Christian", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:36.673833481Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dd9cf341-bac5-4d3c-8d49-68a5558f09a1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Christian (cestup1@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:36.674158838Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "26afb114-a51e-417b-94b3-d77e55e2a25e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:50.305060108Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "121a1adc-7125-4ca1-bee3-9f9921d5ebdf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:50.598270229Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ca0c66a7-5bc3-4b6b-bcdb-6fd7ef4a20fc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8f2efb5c-397f-42b6-b935-3ae1f8fec9a4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f6ceb2e1-7ccd-48df-a9b2-b4149e9d19ed", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "8031c988-ae5a-42aa-968c-29c0934b6ae5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c9c0b6ba-e7dc-4b29-b587-40066f88068a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "53f41fde-e619-4a9e-9549-a262e477fed3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7ee239ef-3a98-405b-98b7-51706ac5b9b2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:56.202481273Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aefc9a19-c3db-497d-8cc8-7a9376c5aa32", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "242", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "060b2163-ae9a-4ef2-8087-2748593ceebe", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746409616367", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:56.367Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1a8dacee-9289-45e3-a701-06805a219090", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fb1a37fe-1961-4626-82bb-ae201e327479", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "bdfa03aa-506f-4604-8f69-845fb377248d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Obed", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:58.374619804Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c9a02c6c-a3b1-47e6-893b-f0712634a8e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Obed (oreyes500@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:46:58.380704684Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6353008d-0562-505b-81cd-372341f00813", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mi pedido llegó incorrecto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:47:10.536Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d53194c-b5c7-5e37-b753-2d775666dc58", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No me brindan solución", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:47:13.787Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1f429012-4fa1-4ec8-befa-12de3187c6bd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Seguimos contigo Hector Andres, Mi nombre es Obed y continuaré con tu solicitud, permíteme 3 minutos de espera. Si hay algo más en lo que pueda apoyarte, por favor, házmelo saber.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:47:49.483Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ef69700c-fbe6-5860-8bc2-a4c0594bdeb2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:48:28.67Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d9dd6637-4f37-4ac2-bd16-6f00172b8aeb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu espera en línea, estoy acá para ayudarte. Por favor, bríndame 3 minutos más de espera en línea para comprobar esta información.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:50:57.072Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2636d071-da5c-5155-807a-c75eb2e7f1da", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:52:30.857Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "85df04b6-2714-474c-b78f-ce9c63ac0986", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "f9f263e6-085d-4ec2-a481-c8eb760c3825", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dd6fbbac-46be-4979-94e0-b9c671a99090", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hemos verificado tu solicitud y no podemos hacer un reembolso en este pedido ya que el pedido fue entregado conforme a lo solicitado en tu orden. Agradecemos tu comprensión.En este caso, no podemos realizar un ajuste. Aunque esta no sea la respuesta esperada, estamos comprometidos a garantizar un mejor servicio para evitar inconvenientes y que así continúes encontrando valor en ser parte de Uber One 💚.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:07.539Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9f87a994-1d57-4668-b136-a3b7b5351e5c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Entendemos lo frustrante que fue esta situación y te agradecemos por la paciencia y comprensión. Estamos aquí para ayudarte en lo que necesites y gracias por seguir confiando en la aplicación Uber Eats.\n\n\nRecibirás una encuesta para calificar mi soporte 💚 y me ayudará mucho tu respuesta, la calificación va de 😦 🙁 😐 🙂 😀 ️ donde la carita más feliz 😀 es la mejor 🙌.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:11.371Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f35bc454-8d78-41be-879a-86684b1eabf0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:15.115743673Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d08f5c07-8c75-4e54-8e2d-79ba90e78c7b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:15.450494037Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e2d046cb-7e7c-43b8-a9e3-55f3175af92e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "b9303bb0-252d-49bd-a5d8-4e197707e1d9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f9f263e6-085d-4ec2-a481-c8eb760c3825", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "b9303bb0-252d-49bd-a5d8-4e197707e1d9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5875d4d2-d2da-4147-b86e-526687a36836", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "761ec523-7e74-48bc-92a2-33d4553d04b7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c2f6a228-a77a-4138-a5d6-a3938c09f291", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "df3fa8af-7381-413e-a52a-2cc65cc9d0e1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ea7821a8-b02b-4797-b3d3-ed97bb653896", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ad35e11a-ff60-48e7-8f78-03ebedee6a0f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:21.13995509Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bb4e279b-bf42-4465-9d79-e5b9a9e0cda3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "7c8fe287-2e8f-4c24-83aa-47d71b066040", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410121306", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "256", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:21.306Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "26f4c7fe-cdd7-434f-b8a9-84f89c6e1100", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e8aa066f-5b92-409b-86d0-d8ac00f02cea", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "aa73fdef-7e98-4c5e-a704-759ae49a4902", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con David", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:23.451110548Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a1d2e2c2-e58f-4a2e-b9c7-360c6cc10c39", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a David (jherna243@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:23.458042134Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "51d401ea-7c5e-42f2-834f-4e98d20310e2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:30.392038491Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aac29cf8-d312-4da5-bf0b-cd15520160e2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:30.574663876Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ccda3128-46d5-4fb8-8859-d2da3d655fbe", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "578df57e-6f14-429d-a023-645e85246fd6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f86a7c60-8905-4f28-ad67-2a70eb349a3a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1af609fe-8d35-4a49-8e7b-3927a957acb1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d865d5a-fb89-4a21-9b42-6ec4735f48d3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d21923f2-a214-4961-af9f-9ae11a4a90d5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:33.749975174Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "555f1b5b-e206-4eb6-b92f-0525996c273e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "262", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "125c430e-5534-4804-a38b-73d6477a7944", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410134070", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:34.07Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7b06cc4b-3d3b-499f-8f56-5eddd904a01c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1794e346-cd5d-4590-aebf-525e6449bff2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0bf7f493-8a88-4167-9784-5a1c915111b7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Alex", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:36.098109316Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4276d531-0fa8-4bef-a691-f382176bea90", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Alex (apinzo15@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:36.106261014Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b0923cac-77bb-4b29-b347-9b43715cc921", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:44.661127375Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "109338ef-19cb-42d4-9d54-fed6fe71c132", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:45.02553909Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1e314aa6-c55e-4bc6-b46a-32855dc7787b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f2c20deb-ed66-4df4-8d43-b1a406ac8c9a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "20385ddb-c019-4882-8cd1-1ea921430ad0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "946fcae7-8744-40ff-ac4a-9c9c7f478b96", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "864b10c1-8726-4f1e-8f05-9fac6e88a01b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "b1dbe394-6ee8-4559-9b9d-a8decd0b98c0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d8877f7d-f234-4959-9ccb-ceed9bf60165", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a334f419-750e-4601-bf74-a95c8a45c14d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:48.908987446Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d7f5b079-890e-4672-8663-f734c88b2432", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "268", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","5dc02fe7-e61e-3695-9017-ca60a3854b54":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "86ab8c47-c372-485d-8199-c6ef639fc696", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410149107", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:49.107Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "233ad37c-ad3d-40da-974c-6a909d68d061", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "700da7ca-0090-4762-a92e-c32fa6badcc5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Karen ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:50.888288046Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "56dc2e23-5906-4c89-ab58-95b8198695f1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Karen (kgarzo5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:50.896291836Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3c39f82b-43d3-45c0-a9f3-f42a330bfc17", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reentered", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES volvió a ingresar al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:55:53.855634128Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9fa47ef4-b4e7-4fc9-8537-c271a54722a5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:01.49105944Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4b23c32b-92e5-4c44-98ce-d50af7a16418", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:01.849086854Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "244fa6f9-d533-4f1c-8685-1834e804778b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "076e2573-eb05-4b40-8baf-ce6e35f97e7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2c1f0df7-38cd-4bf7-b2c9-5681e522e417", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "b1dbe394-6ee8-4559-9b9d-a8decd0b98c0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2959be0e-48cd-4d06-bec2-f6ff338d002f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c3734cf-1d29-429c-ab96-079cf8005c9e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "98912aa2-5bf4-4f29-b004-c3ec381ef319", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:05.13959873Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f8a125e5-8685-4cf7-8802-f06a3d7e5cdd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ec6836ea-c438-41d0-9fe0-a57218102b0d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "274", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","34d93be0-15b4-384b-bf8f-57ac9a037cfb":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "15469306-ae2e-4220-b675-1b13840f2ae3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410165445", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:05.445Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4dc4fa11-0e0c-435f-8104-0a317b260d4f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "0e784e63-d7f8-47af-88f5-5d78e683feac", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Julian ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:07.517345134Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ec168e52-4d31-44b9-88d4-56d0ac450736", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Julian (jmolin26@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:07.517499494Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "73e3e662-6f8d-5b26-ae35-ce6ebe829daa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:19.86Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "91bab936-23a5-5e06-a62e-e173bba47a85", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No fue entregado correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:26.141Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c7c7a7ad-008d-5933-998f-f1b61f156f19", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "8f5d94f6-0ece-4d63-a0cc-9f48d28b6a60", size: "0", label: null, originalFilename: "8f5d94f6-0ece-4d63-a0cc-9f48d28b6a60", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:38.476Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ebfb4365-8fe0-583b-a21b-aa69a4c16619", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no me contesta", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:42.589Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "02e4c799-33f5-55b2-814a-c6b04bdb6771", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Se fue con mis productos", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:56:48.857Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "868000d5-2935-4967-b005-5da1bb032ada", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector, soy Julián y formo parte del equipo de soporte especial para Miembros Uber One💎. Estamos aquí para ayudarte de la mejor manera posible.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:57:08.579Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4181103a-8168-46f3-9327-a67bc4044d25", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por la información. Permíteme 3 minutos en línea para poder validar el proceso que podríamos seguir en esta ocasión. Quisiera saber mientras tanto ¿Tienes alguna pregunta o algo más en lo que pueda ayudarte?", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:57:46.378Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b7e70db0-81a4-590d-8c39-6d8f1a151139", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Si porsupuesto lo espero 🙌🏻 muchísimas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T01:58:05.689Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "66e8d140-9cd9-4e74-a7ce-01069dc9e1d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "436f570a-40fe-4548-b940-5965cb1478f9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchas gracias por permanecer en línea, comprendo que has esperado mucho tiempo, sin embargo, estoy realizando una validación de tu caso, te pido amablemente que me brindes unos minutos adicionales.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:00:49.438Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bcf31002-e290-5b36-8413-f16db0a810cc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Si no hay problema lo espero muy amable gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:01:16.731Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b331b5ba-0d26-47a4-9740-6f144033e6e4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu tiempo en línea. Comprendo que tu pedido no fue entregado. Aunque los Socios Repartidores hacen su mejor esfuerzo para entregar los pedidos en tiempo y forma, en ocasiones pueden ocurrir inconvenientes. Definitivamente, esta no es la experiencia que deseamos para ti.\n \nSin embargo, he revisado los detalles del pedido y confirmado que esta ocasión no eres elegible para un ajuste. Sabemos que esta no es la respuesta que esperabas, pero puedo asegurarte que esta resolución es consistente con nuestras políticas, que buscan mantener la mejor experiencia para todos nuestros Clientes.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:01:49.766Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0dd567e1-e97b-41f4-ad46-5fade5ef941b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Agradecemos tu paciencia con este proceso y el que pertenezcas a Uber One💚, recuerda que por medio de tu aplicación podrás validar tus ahorros por envíos sin costo y promociones especiales siguiendo estos pasos: Cuenta>Uber One>Dinero Ahorrado.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:01:55.162Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "81af40ae-6bd6-4ffc-ae3d-4c3a1606ff96", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sabemos que no es la experiencia que esperabas, queremos que sepas que apreciamos tu lealtad como Miembro de Uber, usaremos tus comentarios para mejorar es intentar evitar futuros inconvenientes, que tengas una maravillosa noche🖤.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:01:59.752Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "98a73ffe-fe01-46cd-8f6c-f4d8d81afd0f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:01.460436885Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d19c97ee-8679-45c7-a6d8-91cc59f22f70", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:01.647168652Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2c9a6e84-05b1-477e-b3b9-7d2b19932523", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "89f8932f-f3a3-4efd-831e-7840e6955f6b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "89f8932f-f3a3-4efd-831e-7840e6955f6b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ccf0d984-550a-453b-bca5-cb7c1dd155f2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "ff72010b-78f0-4599-b830-45c9f1b1dc32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "89f8932f-f3a3-4efd-831e-7840e6955f6b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app","editable":false,"source":"system"}]},{"inputName":"summary","values":[]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el tipo de contacto de Artículo con precio faltante o incorrecto a El pedido no se entregó pero figura como finalizado en la app","editable":false,"source":"system"},{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>Contact type final: <em>Cliente > Pedidos > </em><strong><em>El pedido no se entregó pero figura como finalizado en la app</em></strong></p><p>LOB: G&R chats - In App</p><p>Número de pedido: E970C</p><p>Lógica de soporte:<a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26search_index%3D1%26item_language%3Des&homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\"> </a><u><a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26search_index%3D1%26item_language%3Des&homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El pedido no se entregó, pero figura como finalizado en la app (Groceries & Retail)</a></u></p><p>Paso: Tabla 1 Paso 6</p><p>Solución: No se realiza ajuste por politica de fraude</p><p>Contactos de salida: N/A</p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>LOB (línea de negocio) de la incidencia</b></div><div>Cliente > Pedidos > El pedido no se entregó pero figura como finalizado en la app</div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el tipo de contacto de Artículo con precio faltante o incorrecto a El pedido no se entregó pero figura como finalizado en la app</li><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>Contact type final: <em>Cliente > Pedidos > </em><strong><em>El pedido no se entregó pero figura como finalizado en la app</em></strong></p><p>LOB: G&R chats - In App</p><p>Número de pedido: E970C</p><p>Lógica de soporte:<a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26search_index%3D1%26item_language%3Des&homePageEncoded=true" rel="noopener noreferrer" target="_blank"> </a><u><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D486698%26search_index%3D1%26item_language%3Des&homePageEncoded=true" rel="noopener noreferrer" target="_blank">El pedido no se entregó, pero figura como finalizado en la app (Groceries & Retail)</a></u></p><p>Paso: Tabla 1 Paso 6</p><p>Solución: No se realiza ajuste por politica de fraude</p><p>Contactos de salida: N/A</p><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "4e0c0491-91bf-4a4f-a8ea-847630ce792f", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:21.859295184Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5cf443fa-43ea-4272-b974-06ff3fa63b8f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "89f8932f-f3a3-4efd-831e-7840e6955f6b", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5a885372-b5ad-492f-8131-d12b2177d701", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9ddd6b74-44bb-4bcc-93bc-f7b73f69703f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "058e6edc-3b7f-4daf-bdf7-e8edd705bea7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:48.933960431Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9ba8557a-daab-4671-b71d-8678fc6452bc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "293", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "585f9a71-0879-42c0-9ba9-a0afd72c1f32", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410569102", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:49.102Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7f9fc0a5-9192-44f7-84a0-7bd6a7a5e912", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bda5e4c3-0e75-49ad-9b35-0fe1a989c7af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "d14a2b80-7b10-472e-9fc6-74263c92c9c4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Paola", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:51.100729853Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4e0a74b7-08e6-4542-981d-06964bb348eb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Paola (aguerr30@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:02:51.109855825Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c6899f4c-7751-574d-93af-e65dcd138c89", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:03.738Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b59a1c69-352f-5541-8bcc-efede03e2292", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No fue entregado correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:07.319Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f75f9c83-1262-5571-b024-dedb4e39bb6e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:10.936Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "86534167-3190-529a-9d7c-6ce93f326e24", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "bf6b52fc-3091-42a5-b7e2-a84c085b7064", size: "0", label: null, originalFilename: "bf6b52fc-3091-42a5-b7e2-a84c085b7064", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:22.509Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d8adcbcd-c2a2-594e-affc-b90b621b0467", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor se fue con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:27.562Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bc83f4cf-165c-54d4-8dac-47cab2232c19", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "45752451-3ccc-4bb8-b39d-a890892bea5b", size: "0", label: null, originalFilename: "45752451-3ccc-4bb8-b39d-a890892bea5b", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:39.989Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f9f94455-4ae4-5b5d-b72c-ca38255c0f00", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No son mis productos solicitados", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:03:48.232Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fecc7e4b-7428-40db-8642-d010fe50e37d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector agradecemos que te hayas comunicado con nuestro servicio de soporte especial para miembros de Uber One 💎, mi nombre es Paola y estoy aquí para ayudarte de la manera más adecuada posible.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:04:10.681Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c56d760c-0350-4b4e-8a89-9c9839d1c578", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por informarme acerca de lo sucedido, te pediré 3 minutos en la linea para validar la información respecto a lo ocurrido, ¿me puedes indicar si tienes otra solicitud?.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:04:17.169Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b05d74f5-4965-5f94-ad2e-2bc1103d5965", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:04:24.809Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "933be09b-7119-4ddb-9104-3b023b5b59ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactTypeV1", arguments: { arguments: [ { name: "ContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2c34e219-b067-469a-9399-33ede7b7b8f8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu amable espera ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:07:56.094Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f0a118a6-4068-5a26-8b39-07ea1b12569f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por la ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:08:23.161Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c50301f1-06bf-4ae9-a9eb-ccbe75997a06", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hemos analizado tu solicitud y entendemos que esta situación puede ser frustrante.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:30.813Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5d0969cc-2e07-4164-8f0c-fdf9230be542", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sin embargo, he revisado los detalles de tu cuenta y confirmado que, esta ocasión, no eres elegible para recibir un ajuste.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:43.269Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "633b700b-0e71-40df-8cd0-3aa27554495d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:47.461633446Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f54f7236-289a-4a54-9b71-a8cce929aa7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:47.666153494Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0cc81bc2-d7ad-4b55-beaf-dff4265d2c43", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7ccb86ab-370b-42c2-912f-e6c91f8f936d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bf862824-7f73-4d65-96fb-838dc9bfde4e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0ef9ee0a-7cf2-43fc-9eca-8187b66a8f39", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0128e0a3-f18e-4424-88ca-565e6916b6a8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bfeb39ab-1545-4517-8bdc-8125b8ce0ec8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:51.857617851Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b3601822-61f4-4830-8366-7b80613c4e24", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "313", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "1d11fb70-cd1b-4fdc-8647-748651542ac1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746410992033", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:52.033Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "40884b72-5dda-4caf-9ac3-f172c158a4c1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "369fcab6-d940-403b-a073-7a49a51009ac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "d14a2b80-7b10-472e-9fc6-74263c92c9c4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Paola", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:57.751148748Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "04c3a9c2-d37a-42f6-b113-dac8340d985b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Paola (aguerr30@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:09:57.757728834Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "50a3fb95-4376-4b3a-ac5f-dc916dcfb081", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:03.270827725Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c7b6c242-8b98-4df2-88af-d96f9ee67a70", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:03.671214006Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "87aa8374-6168-4e60-85b2-f30a5b5b72d4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "28104fdf-e9b5-4743-a1bc-f7abde7e1fec", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c16c0b10-fbff-43a3-ae76-f2b1c52db43e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "fc12cf9f-9dbd-4d8b-b7b5-a272340997be", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "64951e2d-5069-4c95-a4bd-4b7089850894", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "46fff3ce-715c-4479-b795-4793f4842181", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "be18ff7c-1b3b-4827-ba5f-2b0f3e3f7834", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:08.066149347Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "122e290e-5f08-49a6-a1f9-be95ad74f29c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746411008358", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "319", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "c12fdc4f-8a0c-42ed-aa72-c6ef57ae4d59", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:08.358Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f8199552-3e87-4f04-846a-cd52964d73aa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "71e5e63e-9c4e-48d4-8420-2edd1714de20", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c2d55ae7-8e63-4073-aba9-1934bc838791", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "ae0c2e5d-b0f1-4f1c-903e-7795f9036672", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Elsa", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:10.414049619Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6980d22c-39d2-40e6-b498-7e2b471686b8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Elsa (egalin4@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:10.414336197Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "231a0943-4517-5f36-a797-010eb6ccbbda", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:22.467Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "df5ef1f5-1ba5-5a91-9902-c4d5ac164f5f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No fue entregado correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:32.504Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9f09801d-3b23-50dc-87a1-3abe152c40ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "7b4f6a29-a162-4704-b4bd-f74d610fa922", size: "0", label: null, originalFilename: "7b4f6a29-a162-4704-b4bd-f74d610fa922", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:38.612Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b79bf244-053b-5c5c-8869-2e9fc2435730", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "09426764-534e-4f61-a847-f44343f7a7f4", size: "0", label: null, originalFilename: "09426764-534e-4f61-a847-f44343f7a7f4", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:53.216Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "38accbb9-c67d-5069-a685-ba7009e78c35", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor entrego otros productos", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:10:57.838Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "250fa58b-49cc-5c2c-880d-b5c4833dc521", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Se equivocó en la entrega", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:11:16.806Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c8d61693-2db6-50ca-b534-82cdf719c0ad", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Y no responde llamadas", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:11:22.913Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5aa854d5-a798-4bde-9135-db082033d7fa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector, mi nombre es Elsa, te doy la bienvenida al equipo de soporte en vivo Uber One 💎 un gusto apoyarte el día de hoy.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "71e5e63e-9c4e-48d4-8420-2edd1714de20", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:11:43.552Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1455cff8-d5b3-5600-85fa-9b983787da77", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola buenas noches porfa necesito ayuda Muchísimas gracias por su apoyo", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:12:07.299Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9dbb8525-88e7-443f-be7b-b911f443fca1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu amable espera en línea, \n\nComprendemos lo que nos comentas. hemos verificado tu solicitud y no podemos hacer un reembolso en este pedido. Esta situación se ha presentado en diversas ocasiones en un corto periodo de tiempo y no podemos realizar el ajuste en el sistema.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "71e5e63e-9c4e-48d4-8420-2edd1714de20", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:13:47.374Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b58fbd60-7d09-42d2-9bca-e5082fa1b136", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:13:52.574718924Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "be32e0e5-1e7b-424d-9ce7-d32ce9f0475e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:13:52.757349267Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3fa1e367-d7f8-4747-b1c9-6fa51035b78b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Recuerda que también puedes dejar tus comentarios al Restaurante o al Socio Repartidor directamente en tu aplicación.Fue un placer atenderte.Antes de despedirnos, nos gustaría agradecerte por contactarte con soporte Uber. Apreciamos tu comprensión y el tiempo que te has tomado en escribirnos y hacernos partícipes de tu inquietud, es un gusto apoyarte.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "71e5e63e-9c4e-48d4-8420-2edd1714de20", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:13:53.359Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2c219621-5d7f-44e4-8111-0d9f8edf1825", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "d66f8732-c943-4852-9651-48ad1ae2c446", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "d66f8732-c943-4852-9651-48ad1ae2c446", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "32158310-0600-4aaa-a0ee-c6b38a254d30", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "004adaf7-9502-453e-916e-b4c149ccbae0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ec381ff0-7fea-47e1-9c1f-68fd994d09ff", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "71e5e63e-9c4e-48d4-8420-2edd1714de20", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fa652be4-5c2e-4811-b371-ac0448f9808c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a4a554db-cf1d-4c3d-9232-d3aabee4bdd3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "cd5488d3-6f19-495b-99c2-8ec4ac4a5995", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "43e953fa-1a88-44e3-b767-230b64e8f1be", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "506f5489-8640-4464-88ec-6d506f55d25a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:05.39524617Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dcf9d7cf-94f8-44c4-b6fc-f672d213b843", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "40dd89a4-34cc-4de8-bab9-7a45e749b15a", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746411245600", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "336", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"af2f6c3b-ddf5-3068-a881-08e2726461b4":"SENT","30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:05.6Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "84bdf76d-d39a-4dee-b104-06e7406f9087", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "59da36a6-96de-4266-909b-6eb296ecd636", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Victoriano H.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:07.176739023Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "96930903-3a70-4e72-857b-4c1c1ec4d1a2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Victoriano H. (vherna41@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:07.186492382Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "47b22d33-7a4c-4b11-8a02-78573766c85a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:14.593375625Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6d45b3d8-7fa6-45d5-84c1-fe56bdcc7997", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:14.891067802Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "442dff95-00fe-4ac9-8a90-7ed491fe43f7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "36082840-5712-4201-8e6f-b3d318c7d01a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e0c8a8cf-777d-42f3-8772-d1d15935d8d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "cd5488d3-6f19-495b-99c2-8ec4ac4a5995", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "607dd798-5b13-4585-91fe-9c1cccb73590", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8c72dc66-a588-4743-a3ab-8757c26f7128", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2946ab3e-79ee-4e3a-97d5-55ad4f5bb0fd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:18.396178039Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6d43a050-9e00-45d1-bd67-44e6171a75e3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "59675886-adb6-4519-82cb-7b8a4725ecbf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "342", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","910bb827-cdbc-3d42-b34f-c4f7882e45d6":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "07b38543-17eb-4fd9-985c-a92b9186da55", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746411258723", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:18.723Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b0288bc1-d26f-4506-bea9-e60b3e778211", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "31a1b06c-05f8-4a50-9a45-87c4493840ae", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Laura ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:20.416968997Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6c13550d-b35d-45f8-932a-56fb62841c14", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Laura (lcuerv5@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:20.423284539Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bd7b6245-45a5-555c-8136-1e878430d81c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "be7fe9b4-81e3-41fa-8e7a-523337e5ec69", size: "0", label: null, originalFilename: "be7fe9b4-81e3-41fa-8e7a-523337e5ec69", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:31.838Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8509a30f-b38d-56e0-9c23-609f846e6812", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "2e91bde1-294c-4bf6-96f1-7d97fcde8269", size: "0", label: null, originalFilename: "2e91bde1-294c-4bf6-96f1-7d97fcde8269", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:41.8Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4078f3d9-65d8-5473-bc69-6d1ad8aa4860", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:42.973Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5e675570-1807-57b8-8b74-87ecfcea655d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no entrego bien el pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:48.577Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6dc1aeaf-1ad4-51d9-8044-50dde0d7c698", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No entregaron otros productos", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:14:59.765Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "98381506-7c09-5c8e-93ae-3c7c40799c31", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No me contesta el teléfono", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:15:11.076Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7760c151-cb1c-5573-8096-07e73af054ba", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:15:14.427Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "60a036dd-9f30-4ed3-a295-8ab3b816b96e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¡Hola Hector! Te doy la bienvenida al soporte preferencial para Miembros Uber One 💎. Mi nombre es Laura", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:15:30.683Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "34a50969-e4a5-5c13-b651-670ad47619c0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Laura tuve un inconveniente con el pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:15:56.732Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0ea33e11-5c07-5dc6-bba7-45e052d06662", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No me entregaron mis productos correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:16:06.542Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5a0a30f3-2225-4226-ad6b-f6e767bc084e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Sabemos que es decepcionante que una resolución no sea favorable.\n\n\n\nSin embargo, realizamos una revisión detallada de cada solicitud de ajuste y en este momento no podemos aplicar un ajuste a tu cuenta.\n\n\n\nTu opinión es valiosa para nosotros y nos ayudará a mejorar su experiencia en futuros pedidos. Por lo tanto, te solicitamos que evalúes esta solicitud a través de la aplicación.\n\n\n\nAgradecemos tu comprensión.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:18:22.784Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b6d6c27e-b01f-4c3a-9f95-d0c9af764352", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:18:53.35665218Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e87b66bb-552f-4960-b605-eed4d0afe234", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:18:53.695143436Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b910cef0-d05e-42b9-866d-2349ddb6c5ba", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "0e61ed11-405e-4c15-abe1-b57c39b6ac1f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "0e61ed11-405e-4c15-abe1-b57c39b6ac1f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6db26e7a-8d69-4be6-a669-77533ce4920a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "0e61ed11-405e-4c15-abe1-b57c39b6ac1f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto","editable":false,"source":"system"}]},{"inputName":"summary","values":[]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se cambió el contacto a mensajes","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p> Contact type: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</p><p> LOB: G&R Chats</p><p> Número de pedido: E970C</p><p> Lógica de soporte:</p><p><u><a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Grocery / Nuevas verticales)</a></u></p><p><br></p><p> Solución: no se ajusta</p><p> Contactos de salida: N/A</p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Usuario actual y detalles del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Línea de negocio de la situación</b></div><div>Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</div></div>\n<div><div><b>Resolución proporcionada</b></div><div><ul><li>Se cambió el contacto a mensajes</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p> Contact type: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</p><p> LOB: G&R Chats</p><p> Número de pedido: E970C</p><p> Lógica de soporte:</p><p><u><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Grocery / Nuevas verticales)</a></u></p><p><br></p><p> Solución: no se ajusta</p><p> Contactos de salida: N/A</p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "e80da39a-c0b2-4f59-9c1a-a4034840cdce", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:19:37.950564568Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3e33f4df-4c86-4512-be78-960ef98eeaa2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "0e61ed11-405e-4c15-abe1-b57c39b6ac1f", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "80811617-5033-4b0c-9317-614a40a50c19", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "39340db8-ea0b-4d3a-b9f0-570f46e1465d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5f78cb0d-e15b-49fc-b747-be86eb725a03", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:41:56.512761637Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8de8a986-b89a-4962-96c7-ee2d74717720", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "b0e9a40e-3f4f-485e-b4bf-cb0d4497743c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746412916702", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "359", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:41:56.702Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "182a9594-6c6f-4e00-b2ee-d45f273c28f4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "a8474261-d29c-4171-9398-26ae43b4eaff", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e3824c91-8a0f-4105-b2d0-815eb141ecf5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e62ecde4-2c63-412f-bea4-a5718ca80ba5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Axel C.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:41:58.761863592Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "794c4704-7214-4e41-a6a1-bf5ff0fe5aa7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Axel C. (acarre10@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:41:58.770010462Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4df21daf-123f-5305-8711-9932bc70cd5f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "d984d6fc-d337-4d3a-acf8-5e4e594c3f0d", size: "0", label: null, originalFilename: "d984d6fc-d337-4d3a-acf8-5e4e594c3f0d", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:10.268Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "694ab28a-8084-53ab-bdcd-50544f988204", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "e0a8dd5d-9920-407b-be0a-5fdc1f21b072", size: "0", label: null, originalFilename: "e0a8dd5d-9920-407b-be0a-5fdc1f21b072", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:13.365Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bd4b0c74-5fb4-542d-8607-48465fa062bd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "d65f4a74-e14c-4f16-a36d-3ac65a585238", size: "0", label: null, originalFilename: "d65f4a74-e14c-4f16-a36d-3ac65a585238", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:35.829Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8b25f339-5162-52a8-a6f0-5dccb0df572f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mi pedido llegó incorrecto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:40.883Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e3e12446-150d-5411-b3a8-8b3c87f38152", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Me Iván aa rembolsarar", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:47.134Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5c112ab4-d412-4bf8-ab87-d86bf7f2399c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Seguimos contigo Hector Andres. Con gusto verificaré tu solicitud. Por favor espera 3 minutos más. ¿Adicional, hay algo más en lo que pueda apoyarte?\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "a8474261-d29c-4171-9398-26ae43b4eaff", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:53.911Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e710ea0d-dcb0-5273-a660-86bc8faad256", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Pero aún no fue reflejado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:54.684Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a74caa1a-4178-50b9-85f6-18ae39581e60", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor me entrego mal", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:42:59.024Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4ee47d07-b67a-567e-b4b9-95c620679fb4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No me responde llamadas", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:43:03.917Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a1d7030b-263b-49e4-a8b8-b567a2379936", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "2f95a12a-3f53-4a91-9065-917db51cc898", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "2f95a12a-3f53-4a91-9065-917db51cc898", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b2e0050-63d9-4f13-83bd-54176cb16bd2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e62ecde4-2c63-412f-bea4-a5718ca80ba5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Axel C. finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:12.009693813Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0e3b71dd-ef01-461c-993b-b6d94c0c6757", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "e62ecde4-2c63-412f-bea4-a5718ca80ba5", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Axel C. finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:12.009828078Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "403bedb9-0c9a-4141-84ab-722e5b5685eb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "84273629-c87f-427a-ba74-02772d59e00b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "34fae6db-d3d7-4d0b-91be-9b7b1e750e9f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a8474261-d29c-4171-9398-26ae43b4eaff", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ea5dd342-45ba-4c4f-a2c5-1d00224e3e24", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0bdf89df-40b3-4627-a460-05ca9b58887e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a78c925c-04b6-42aa-a82e-18be0eca4dfb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:17.596253411Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "48b67c01-6578-417a-acb2-ea1a847d7f0f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3c445bd5-c949-4cf5-98c6-df47917a0b3c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746413117773", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "374", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","069daca6-deba-3ac5-af04-4180c5307d51":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "7c2a6826-11f2-464e-b9ef-cf6e823383fa", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:17.773Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e56c7833-0edb-4e87-b4fd-44bbde74ee48", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "36c5b3f5-4d27-4474-9f4e-a7c4ca39a3b1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Julieth", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:20.007070888Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e3e4cd66-81cf-4fc4-8ae2-08014721e67b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Julieth (jgarci296@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:20.016385102Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e76255ed-de65-5db8-aeaa-d23aa79fddd4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:32.495Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a789aca0-0574-5cd8-adca-550b2b005715", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "0f0f8dd2-2054-4f24-87cf-423adf176975", size: "0", label: null, originalFilename: "0f0f8dd2-2054-4f24-87cf-423adf176975", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:41.63Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e97fddf6-47ff-5f45-8a8d-bf46289c992b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "33d951b1-60cd-4387-ba7b-1c2bca720777", size: "0", label: null, originalFilename: "33d951b1-60cd-4387-ba7b-1c2bca720777", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:44.173Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a769756b-58e5-50fc-97ed-e669fd1937e9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "35ce4bdb-fa01-404b-aebe-b609ec2cceeb", size: "0", label: null, originalFilename: "35ce4bdb-fa01-404b-aebe-b609ec2cceeb", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:45:56.835Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "beec59bf-e81b-57ae-bf26-9accffa76500", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Me entregaron \nMal", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:46:00.071Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c9deb67f-04c6-5189-bd9d-124b3e925af3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:46:02.633Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "477526ab-bb3b-5edb-9ea9-797a11dcf216", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no contesto llamadas", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:46:57.101Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0771508f-162a-46e0-9a8e-e0b49c6fe34a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector, mi nombre es Camila, te doy la bienvenida al equipo de soporte en vivo Uber One💎, espero te encuentres bien el día de hoy, es un gusto asistirte.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:47:15.288Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "76a331f6-9b33-53c7-900c-d677227b347d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:47:38.695Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a725dde1-c46e-44e9-9e25-567cd4694bbd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendo que el pedido que recibiste no es el que esperabas. Sin embargo, al revisar tu solicitud se ha detectado que, en esta ocasión, tu perfil no es elegible para un ajuste. Sabemos que recibir un pedido incorrecto es una experiencia frustrante, por lo que te invitamos a evaluar el pedido desde tu aplicación. Esto nos ayudará a mejorar para ti en futuras entregas. Agradecemos tu comprensión.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:49:54.03Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b929b702-85d0-4b71-b97f-5c2aa436fde3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:33.327495634Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9250f213-b0f3-4b45-bf51-aa0b0c478ea9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:33.561191231Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "75cb0470-9025-4e84-b784-83095627d83d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0e3621bc-98e4-41bc-8896-a765a1e6946f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "29ac3292-b34a-4d1d-bc18-dc31276dfbab", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dad99853-d393-4e4f-ae36-349e1e92bad0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "37c26f96-49c8-43b8-a09b-fa398e28ee10", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b52798eb-db60-444d-b9d7-53ce40175afc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:41.412890952Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "63b847f9-c98d-4973-af36-ce94c133a87c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f28903d7-89d0-4a54-8fb5-9636d9ff916b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "d0fd2f07-9144-4330-b053-901e7b9f444c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746413441613", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "390", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:41.613Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "61883dc4-e65b-47eb-8580-bd6e594d3445", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "0bf7f493-8a88-4167-9784-5a1c915111b7", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Alex", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:43.440564026Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "871c4c30-6a75-4dbb-801b-21c0da28b1a1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Alex (apinzo15@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:43.447917005Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d0ebd29-8653-4a18-a181-3df68ae5d5d0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:52.694129716Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b647ef7a-0117-413d-a92e-2dce1c9901b5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:50:52.879197398Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4e7385ce-7e09-450a-852e-32d564aacfb4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ffa9d49d-80e7-4991-be01-db74cbbd3608", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b2519c9-c167-44ae-a65a-51e61575f6b2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "8e07844d-7ad0-44b6-a43b-2a8e731414b0", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a48659eb-5dda-489d-9253-9ea4aecab05c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7c8b93b9-bc1e-4a0a-aad3-579ababe760c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "06aeea2d-e179-4163-bec5-58401a4f7779", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:17.972313872Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "779e1025-1dd7-4168-8b9b-4e9587bc14dd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746413478147", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "396", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "f31762f4-4411-4f8b-b3c1-1a2cd10c63d4", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:18.147Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fb2aa7ea-fc94-422d-8d77-35448004f628", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "94b71929-017a-4e76-af8b-6c2a8e96e82d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "18f4caa9-b49f-47f7-b817-524a851465a3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Vanessa", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:20.425111713Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "276229d5-0f7d-4668-bc30-4380635aa343", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Vanessa (vrolda@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:20.432056231Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3f47c7ee-2ced-4519-adb1-15416efd601f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:44.491758624Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a4f09b19-932d-4aa3-a015-4fc9ef96eacf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:44.724956152Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a24cafd3-2b21-4aea-86e7-15d6839450ef", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "13f673e0-f41f-4881-b125-49765044d341", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "02ef9eb7-61fa-494c-9405-5dd8befc5f98", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "5e7346b4-1244-4c71-ac10-d687b5129694", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6482e104-ed09-435c-b62e-2755866d2b1c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b324a4fe-934f-4371-aa6b-6892094cd17f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "964ed37f-2261-4aed-a3c6-4af657fe4607", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:51.007959371Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "da46bfd8-b18e-4047-b996-bf17bd444b47", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "402", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "3981a2ca-fbb8-4033-9d0d-70901a6852e9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746413511324", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:51:51.324Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3a769541-315c-412b-b9f2-180ace3cf8c8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "837a485f-b843-4e4f-8c95-fd7a8b657793", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "25901996-f327-45e0-bcf8-ba02f49001b8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a8de0645-6582-49f3-a1f1-a8f1fd3f0e77", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Kissys", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:52:24.026339796Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "74f0fa5c-e6d2-4c0a-8790-2505060b0029", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Kissys (kherna57@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:52:24.034039768Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ced6f16b-d6ca-545f-bbfd-b4e1746c797d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "6dbd263b-c868-47c6-9068-33b8b74ede74", size: "0", label: null, originalFilename: "6dbd263b-c868-47c6-9068-33b8b74ede74", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:52:52.323Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "60711638-28e3-584c-94da-fc93d3bd05d2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "433036ea-69ab-428c-9189-002e06ebd985", size: "0", label: null, originalFilename: "433036ea-69ab-428c-9189-002e06ebd985", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:52:55.299Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "28441dc5-4d4e-5ca7-8f3a-112506e54baa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "249c8cfe-df64-49d1-a8d1-43ff4e29b073", size: "0", label: null, originalFilename: "249c8cfe-df64-49d1-a8d1-43ff4e29b073", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:53:05.421Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c4eb1479-ce1a-5beb-99ed-0bd2019b37ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Aún no recibo solución", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:53:07.788Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "490b633a-d66c-5e08-8d5b-463046190293", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Mi pedido no llego correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:53:16.72Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "baaaf672-ab6d-410f-bae7-7a4e2b343414", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:28.797301643Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d549b95e-9168-4c3d-b48e-bb1d6e14e21b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:29.027624114Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "78cbe95b-68ed-4191-862f-ee10f3b626e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d907a8e7-c32f-459d-aaa7-7b73f796413b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "caddee3b-c5d3-4688-97ff-9ef30f580ac7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "837a485f-b843-4e4f-8c95-fd7a8b657793", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f1f2881e-d0e4-49cd-850f-fc0b2dd97b27", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "328b99b5-f40e-4627-8244-f61075a2b43f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "4a4531d7-fe0f-4c82-81d2-6a99d1d5f0e8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c863616e-b5ed-4da5-bc19-3fb59ca4ff0d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2299142d-7a5b-4a69-904f-83934d34e397", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:33.394777834Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "85fb016c-9a03-4d2f-82a0-1d398146af56", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","01bd13d7-bc1f-3dbe-a006-715df15c6eaf":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "1466fbb5-b1be-4481-b3e6-7b56ab24bbc2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746413673643", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "413", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:33.643Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c238f17e-b4a6-4654-9912-9a11ab7b4e3f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "ea8f1d33-42a3-4822-a9fc-3e4d3fe46816", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Jeisson", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:35.33608688Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b2748a25-6fe9-473b-be04-9f00c54da04f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Jeisson (jgutie98@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:35.341983765Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cd2a0ad2-ddbd-543c-aff6-c735c273f4f1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:54:57.2Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3fa6b280-1acc-5325-9539-041f2d138c04", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No llego correcto", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:55:03.872Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1ba2d1ce-f127-4678-a886-0d995e6e0982", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:17.849815533Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "70dbb976-8786-4b2e-a867-91f85a4975c7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:18.042244913Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3f6998e8-56cd-410a-8573-aa2fd49e09c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5e43a652-7f87-46f0-9039-774be6808f11", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0ed29032-0462-4c3d-b588-f770990bb9cb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "4a4531d7-fe0f-4c82-81d2-6a99d1d5f0e8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "abb2a8fa-17b8-4eeb-bbca-094578d60efd", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4244a18e-d142-48e2-b986-303f592ff85e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:24.138499497Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b98e9e21-927e-4e53-8da4-06b7a005540a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ea40eaf3-3aed-4c21-8920-1f5f4c9cd43b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "f7b6d4fc-cf43-4bcc-9a23-0e4e12492487", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7c9be1e5-f1d5-4a0e-bc42-f0813a0bc31b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746413784430", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "421", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "8d3f9fba-79f4-4ec6-9d00-b02d33a43361", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:24.43Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0d351915-20f1-4ee1-94d6-216691810edf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "64506674-9020-4656-81ff-5e9c877c8583", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Margaret", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:26.275584259Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "81c5c7b1-311d-4210-825d-a8e297b61cf3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Margaret (mcastr64@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:26.275816282Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fd051535-9037-5860-a9f1-bc5ac11d8bcb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:41.289Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "77040a65-4d20-5f31-b3ba-ee839d9147fc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "fcfe9a08-a372-448d-b980-6feb9f2ad37a", size: "0", label: null, originalFilename: "fcfe9a08-a372-448d-b980-6feb9f2ad37a", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:56:45.663Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b097df7-ae7d-4e1e-9ce8-f825098f39e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Seguimos contigo Hector Andres , mi nombre es Margaret y sabemos que esta situación es importante, revisaré tu solicitud, por favor necesito que me brindes 3 minutos más para poder revisar las actualizaciones en tu caso. Mientras tanto, si tienes algún otro problema, envíamelo para poder ayudarte.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "f7b6d4fc-cf43-4bcc-9a23-0e4e12492487", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T02:58:14.603Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3d89c311-7268-42d5-9772-d80943abeb35", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Agradezco tu paciencia hasta ahora. Solo necesito unos 3 minutos más para darle una respuesta completa y precisa. Muchas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "f7b6d4fc-cf43-4bcc-9a23-0e4e12492487", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:03:05.737Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f7a6cd63-5594-503a-a8b9-715915c17791", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchas gracias", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:03:11.695Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2d792578-d9c3-45b4-806b-e21826db2562", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hector Andres , sabemos que es decepcionante cuando una resolución no es favorable.\n \n\nSin embargo, realizamos un análisis exhaustivo de cada solicitud de ajuste y, en esta ocasión, no es posible aplicar uno a tu cuenta.\n \n\nTu opinión es valiosa para nosotros y nos ayudará a mejorar tu experiencia en futuras órdenes. Por ello, te pedimos que evalúes este pedido desde tu aplicación.\n \n\nAgradecemos tu retroalimentación y comprensión por lo sucedido en este pedido. Que tengas buena noche \n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "f7b6d4fc-cf43-4bcc-9a23-0e4e12492487", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:07:11.338Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c2b7b0d-7100-493e-92f7-06059e1b9f92", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "685972cf-0223-4067-8cc3-916a1e7f9eb3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "685972cf-0223-4067-8cc3-916a1e7f9eb3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "92d75e14-304a-4630-b8e4-b826030ec5c7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "64506674-9020-4656-81ff-5e9c877c8583", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Margaret finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:07:16.174134012Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "af28fdae-48d9-4118-9644-010bccb83f52", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "431", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "SENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "cd227c2f-8fac-4bab-9718-025eca04222c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746414436358", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Margaret finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:07:16.358Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9b51d158-e08b-4d4b-837e-eaebe18a3328", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "685972cf-0223-4067-8cc3-916a1e7f9eb3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"kb-used","values":[{"inputName":"kb_used","values":[{"value":{"href":"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true","title":"KB Link"},"editable":true,"source":"user"}]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se cambió el contacto a mensajes","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p><strong>3er. <em>pushback</em></strong></p><p><strong>LOB: G&R - Chat </strong></p><p><strong>Número de pedido: </strong>E970C</p><p><strong>Lógica de soporte: <u><a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></u></strong></p><p><strong>Solución:Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento? si</strong></p><p><br></p><p><strong><u><a href=\\"https://jira.uberinternal.com/browse/GSDFE-316628\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">https://jira.uberinternal.com/browse/GSDFE-316628</a></u></strong></p><p><strong>No se puede cumplir con los tiempos de chat por lentitud de bliss</strong></p><p><br></p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Usuario actual y detalles del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Base de conocimientos usada</b></div><div><ul><li><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true" target="_blank" rel="noopener noreferrer">KB Link</a></li></ul></div></div>\n<div><div><b>Resolución proporcionada</b></div><div><ul><li>Se cambió el contacto a mensajes</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p><strong>3er. <em>pushback</em></strong></p><p><strong>LOB: G&R - Chat </strong></p><p><strong>Número de pedido: </strong>E970C</p><p><strong>Lógica de soporte: <u><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></u></strong></p><p><strong>Solución:Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento? si</strong></p><p><br></p><p><strong><u><a href="https://jira.uberinternal.com/browse/GSDFE-316628" rel="noopener noreferrer" target="_blank">https://jira.uberinternal.com/browse/GSDFE-316628</a></u></strong></p><p><strong>No se puede cumplir con los tiempos de chat por lentitud de bliss</strong></p><p><br></p><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "f7b6d4fc-cf43-4bcc-9a23-0e4e12492487", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T03:07:30.244290921Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c83066ba-98ea-4544-a5f3-65e4e4abef19", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "685972cf-0223-4067-8cc3-916a1e7f9eb3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c7da5e9e-f599-46ac-bbe5-31e71c20b7aa", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2ab1e3b4-ba6e-405c-b3e8-b478c9833884", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4a879b9b-84ff-4600-a31e-82904d266736", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:55:19.018322019Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f13db3de-5333-407e-9ece-ed5ab964f1ee", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "433", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "a11dcb43-a1ac-460a-9f5d-d28992756a83", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746420919310", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:55:19.31Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2636f260-4804-41ff-a3d5-c98d3b1a29e2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3a912a8c-082d-424f-8b60-02a0fd695c01", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "310871ad-f221-4dda-ade9-068397a4aa06", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Angel", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:55:21.268002339Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6017aa7e-14c5-474a-b2d2-c544c42ce4b6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Angel (alopez168@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:55:21.275894509Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bd5bc270-a88d-4575-8b39-6b0e558d0005", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por seguir en contacto, Hector , me llamo Angel y continuaré con tu atención anterior. Por favor, espera 3 minutos en lo que reviso cuidadosamente los detalles de la conversación previa. Mientras tanto, si tienes algún otro problema, envíamelo para poder ayudarte.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:56:10.959Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a4557dc8-5c5e-4968-9eb5-08d41f520bd4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "¡Gracias por tu amable tiempo de espera! ✨Debido a que anteriormente se te brindo la información correcta al inconveniente presentado, finalizaré este chat. Si tienes más dudas no dudes en contactarte con soporte, fue un placer atenderte", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:58:44.304Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2660fb78-9d55-4c58-aab9-6741b1938156", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "239993bd-c3c9-4ef6-bf22-e168e12f0c0e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "239993bd-c3c9-4ef6-bf22-e168e12f0c0e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f12522f3-734e-4016-94cb-c5057744af81", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "310871ad-f221-4dda-ade9-068397a4aa06", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Angel finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:58:51.094755613Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "176e6c45-6472-4b4b-a2ed-4256da40db90", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "SENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "51084dca-1ff2-4031-82a8-4a70c5e77280", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746421131236", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "439", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: "{}", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Angel finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:58:51.236Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "548b8358-4790-4b17-9cf4-b8db421c2fd5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "239993bd-c3c9-4ef6-bf22-e168e12f0c0e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"kb-used","values":[{"inputName":"kb_used","values":[{"value":{"href":"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true","title":"KB Link"},"editable":true,"source":"user"},{"value":{"href":"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26isInfo%3Dyes%26include_itm_keywords%3DY%26item_max_version%3DY%26homePageEncoded=true","title":"KB Link"},"editable":true,"source":"user"}]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se cambió el contacto a mensajes","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>G&R MKTP </p><p> </p><p>NRP: el contacto ha superado los tres pushbacks.</p><p>REPORTE Por lentitud de la herramienta y alto flujo de chats, no es posible cumplir con los tiempos de respuesta y de saludo.</p><p><u><a href=\\"https://jira.uberinternal.com/browse/GSDFE-316628\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">https://jira.uberinternal.com/browse/GSDFE-316628</a></u></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Usuario actual y detalles del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Base de conocimientos usada</b></div><div><ul><li><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true" target="_blank" rel="noopener noreferrer">KB Link</a></li><li><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE_LITE%2FVIEW%3Fitem_id%3D306964%26isInfo%3Dyes%26include_itm_keywords%3DY%26item_max_version%3DY%26homePageEncoded=true" target="_blank" rel="noopener noreferrer">KB Link</a></li></ul></div></div>\n<div><div><b>Resolución proporcionada</b></div><div><ul><li>Se cambió el contacto a mensajes</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>G&R MKTP </p><p> </p><p>NRP: el contacto ha superado los tres pushbacks.</p><p>REPORTE Por lentitud de la herramienta y alto flujo de chats, no es posible cumplir con los tiempos de respuesta y de saludo.</p><p><u><a href="https://jira.uberinternal.com/browse/GSDFE-316628" rel="noopener noreferrer" target="_blank">https://jira.uberinternal.com/browse/GSDFE-316628</a></u></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T04:59:05.297822301Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0238adb6-c246-49e9-a30e-32e5f79c16f1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "239993bd-c3c9-4ef6-bf22-e168e12f0c0e", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "44f3e0ee-a147-435f-8a86-3096bb7e0e61", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8b6b8ebd-7083-43ec-9ad6-26b984e3922b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7b0b9e8a-6ba9-4fe1-90e7-250ef46d4230", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:32.251271582Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f1c905af-e210-45c8-b122-0ff8ab428a1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "9a93fc2b-bee1-467b-80cd-606b677cbd2c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746421352458", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "441", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:32.458Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c25bc095-03a3-4ef9-a814-685c2814db00", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "840d1680-0658-4c18-b658-f062a9c4aacf", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e1c247d8-0f12-4f8c-a5fc-b1e116987309", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "a9a833e2-c54d-4240-9baa-5d23a816a468", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Lenin M.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:34.519564496Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "63efcce9-c5fd-4fda-8180-5fa532212d39", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Lenin M. (lmuylo@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:34.527238414Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "09d92ab0-d2d0-4313-94d5-95aa90a8a43c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:46.862240431Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7318a6a9-83ab-4b3f-bd13-047c7e914dac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:47.224516405Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c8df04cf-a43b-4a17-bfac-292ad7623bd8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "73363e57-f8cd-4323-b70d-4c37a99aed03", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bed3fcea-d98b-452b-ae66-9be411351e92", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "840d1680-0658-4c18-b658-f062a9c4aacf", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "92483a60-e2c6-46f9-aa99-92596916b5d7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4fc82ef3-5716-47d7-8b47-40731c6c4de7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5f4a680a-2b0c-46d0-b57b-ede74aa0d61d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:48.544489326Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d2c4fc9f-3239-48a3-96b1-4d2b8348f892", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a8ecd621-e835-483f-851b-a895981fbb69", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "447", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","07cfab29-d2e2-3e84-bb50-3d2d30891dfa":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "a8fdb5f1-cce3-4820-8abb-0cd2e9705109", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746421368969", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:48.969Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "91259521-42a5-479f-b447-bce1b23282e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "114820b1-f89a-4e07-9d05-5867a1d2fdf9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Celia", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:50.972290025Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "67a6c2bc-71cd-45b9-99ed-7788768cd299", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Celia (cchave24@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:02:50.980636407Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7275f236-24f5-4c25-afef-361e674f0aac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Es un gusto seguir apoyándote Hector Andres. Me llamo Celia y continuaré con tu atención anterior. Por favor, espera 3 minutos en lo que reviso cuidadosamente los detalles de la conversación previa. Mientras tanto, si tienes alguna duda con la resolución proporcionada anteriormente, házmelo saber y te asistiré con gusto.\n\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:03:50.651Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f170a3e8-c7ff-4500-a6d4-59b45048b264", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Comprendemos que puede ser frustrante no recibir tu pedido en las mejores condicionesRevisamos nuevamente la posibilidad de realizar un reembolso. Sin embargo, hemos confirmado que en esta ocasión no eres elegible para un reembolso.Agradecemos tu comprensión en esta situación y esperamos poder brindarte un servicio más eficiente en tus futuros pedidos.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:04:25.987Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a1eca905-baaa-44a3-a662-14109ae5bac0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Agradecemos tu preferencia y permanencia como miembro Uber One, por ello continuaremos trabajando para ofrecerte lo mejor. 🙌Te agradecería si puedes evaluar la ayuda que te brinde, a continuación recibirás la pregunta ¿Resolvimos este problema?, si tu respuesta es Sí, tendrás la opción de seleccionar entre 😦 🙁 😐 🙂 😀 el emoji que defina tu experiencia con el soporte recibido 💚.\t", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:04:33.245Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c27fc366-5ee9-45db-b9d2-bf72b0ee9e5d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "dc4a3a12-e593-4ac6-b7af-5441a11e1f3d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "dc4a3a12-e593-4ac6-b7af-5441a11e1f3d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "44f4a177-740f-44b6-a76f-095d28c3e569", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "114820b1-f89a-4e07-9d05-5867a1d2fdf9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Celia finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:04:48.544954252Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a4713c48-4d70-464d-b9d7-ea1fcaa91b8e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "114820b1-f89a-4e07-9d05-5867a1d2fdf9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Celia finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:04:48.545134747Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8be46c4b-b430-429d-8c6f-60ce980a289e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "dc4a3a12-e593-4ac6-b7af-5441a11e1f3d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"kb-used","values":[{"inputName":"kb_used","values":[{"value":{"href":"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true","title":"KB Link"},"editable":true,"source":"user"}]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se cambió el contacto a mensajes","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<div class=\\"quill-better-table-wrapper\\"><table class=\\"quill-better-table\\"><colgroup><col width=\\"367\\"><col width=\\"176\\"><col width=\\"2\\"><col width=\\"100\\"><col width=\\"167\\"></colgroup><tbody><tr data-row=\\"1\\"><td data-row=\\"1\\" rowspan=\\"6\\" colspan=\\"5\\" data-cell-bg=\\"rgb(255, 255, 255)\\" style=\\"background-color: rgb(255, 255, 255);\\"><p class=\\"qlbt-cell-line\\" data-row=\\"1\\" data-cell=\\"1\\" data-rowspan=\\"6\\" data-colspan=\\"5\\" data-cell-bg=\\"rgb(255, 255, 255)\\">G&R MKTP </p><p class=\\"qlbt-cell-line\\" data-row=\\"1\\" data-cell=\\"1\\" data-rowspan=\\"6\\" data-colspan=\\"5\\" data-cell-bg=\\"rgb(255, 255, 255)\\">NRP: el contacto ha superado los tres pushbacks.</p></td></tr></tbody></table></div><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Usuario actual y detalles del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Base de conocimientos usada</b></div><div><ul><li><a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26homePageEncoded=true" target="_blank" rel="noopener noreferrer">KB Link</a></li></ul></div></div>\n<div><div><b>Resolución proporcionada</b></div><div><ul><li>Se cambió el contacto a mensajes</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><div class="quill-better-table-wrapper"><table class="quill-better-table"><colgroup><col width="367"><col width="176"><col width="2"><col width="100"><col width="167"></colgroup><tbody><tr data-row="1"><td data-row="1" rowspan="6" colspan="5" data-cell-bg="rgb(255, 255, 255)" style="background-color: rgb(255, 255, 255);"><p class="qlbt-cell-line" data-row="1" data-cell="1" data-rowspan="6" data-colspan="5" data-cell-bg="rgb(255, 255, 255)">G&R MKTP </p><p class="qlbt-cell-line" data-row="1" data-cell="1" data-rowspan="6" data-colspan="5" data-cell-bg="rgb(255, 255, 255)">NRP: el contacto ha superado los tres pushbacks.</p></td></tr></tbody></table></div><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:01.678997997Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fde3aecc-1585-4f41-a00b-08c85dfd7a2e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "dc4a3a12-e593-4ac6-b7af-5441a11e1f3d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ad12c3c4-2ba8-4e25-874f-cb2ba244668c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9e83534a-1603-43a0-8ce2-d08fccf60059", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8f1bd03e-af5d-41ab-a571-0318080a6cbf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:27.140211526Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "557934ed-3f2d-459d-9b31-fc1af3cc9854", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746421527532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "456", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "ca8feeb5-14f1-477f-b2ea-646c0da1e9ae", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:27.532Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "42cdc5d6-3eb8-46f7-ad65-26c203ea0f20", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "f0c62680-378f-4963-b6f6-10528e6dba66", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "64b0e9cb-e948-4e96-bf48-1e2a5daff0e9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "df399b60-ef37-4c5a-a227-d2941f21be63", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Alejandra M.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:29.480378664Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e6419524-169c-48c0-aba2-e6d7d4831f29", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Alejandra M. (amoral64@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:29.488757833Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "744f559c-f36e-4d8c-b919-0ca2617830fe", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:51.294488983Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e8176a56-cf19-451d-88e9-854211754a7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:51.700449018Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cf1f0c17-c01f-4adf-bbf2-590392cfde6b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "635f4866-7c38-452c-9f0e-a6a196733cca", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "39bbf1e3-a1d7-4bd0-8fa3-d3f6a992c6ab", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "f0c62680-378f-4963-b6f6-10528e6dba66", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1a5ba576-a9f6-4723-93cf-9cf44b2f436a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "df34110e-116b-4bf1-b040-52f98d28c2e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fb0b9ee9-1c24-46a1-8246-a8c95f85f794", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:56.346128595Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6cd02888-bd76-4f31-86f6-fd5f90cbd668", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b092506a-a293-414a-afa0-2e8e37d3aabf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746421556578", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "462", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","d0155a2d-6fdc-3141-a2eb-f098af5a3514":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "6d2d0771-2065-485d-a35a-d9276e07e4f6", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:56.578Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4063789f-4ed3-4069-a108-7c3708b2eccf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "8a5e5919-876c-411b-a1c4-7500d77c74d9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Shirly", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:58.817021782Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9191c21f-8099-4396-adab-46130875c974", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Shirly (spinzo3@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:05:58.817158645Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "81c389f0-a783-5d72-aba4-0381f480ff2f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "6b3bc922-1571-4763-adf5-be2b4002a883", size: "0", label: null, originalFilename: "6b3bc922-1571-4763-adf5-be2b4002a883", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:15.014Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e038c277-baf5-5cae-a4b6-b623d035f496", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "7e9e9cb9-bf98-4bed-ba7c-923d4b3afa56", size: "0", label: null, originalFilename: "7e9e9cb9-bf98-4bed-ba7c-923d4b3afa56", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:17.366Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a97f562e-9579-543c-a385-f92b05db0e17", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "6d0aa25c-8221-444c-a6d8-5f370136d5d7", size: "0", label: null, originalFilename: "6d0aa25c-8221-444c-a6d8-5f370136d5d7", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:30.544Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3a8580b8-2a8a-51a0-b980-943beca105de", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor entrego mal mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:37.995Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dcc1c108-2715-5a77-873c-5ff0ac615419", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:40.972Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c7323454-1798-5c53-9c10-2af369458e79", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Me darían mi reembolso", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:46.764Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "14039d35-0a24-5f06-8b3f-45d29b2ec783", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Pero no fue reflejado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:06:52.435Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c8574b58-9c3f-4ad5-a12a-7811da046e07", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola, Hector. Me llamo Shirly y continuaré con tu atención anterior. \nPor favor, espera 3 minutos en lo que reviso cuidadosamente los detalles de la conversación previa.\n\nMientras tanto, si tienes alguna duda con la resolución proporcionada anteriormente, házmelo saber y te asistiré con gusto.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:07:52.118Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "12965448-b4f8-4c53-bc3a-602e1268d8c6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu espera en línea. Comprendemos el pedido que recibiste, no es el que esperabas.\n\nSin embargo, al revisar tu solicitud se ha detectado que, en esta ocasión, tu perfil no es elegible para un ajuste.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:10:42.028Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "da25a9c9-bcac-48f9-96cf-41014440f4dc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por escribirnos y contar con nuestra asistencia, no dudes en contactarte de nuevo en caso de alguna novedad, estaremos atentos a cualquier solicitud que tengas.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:10:48.996Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "643cd638-8159-49f1-8029-9dbf1c6b0153", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:10:55.853963994Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d4611c03-8bbf-4cc8-a958-9e3e9e28fea0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:10:56.234664717Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0639430c-9e7c-41ec-a5bd-3af43c579326", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "6b78bc16-7e42-4bdd-8c50-7e770f6a4d11", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "6b78bc16-7e42-4bdd-8c50-7e770f6a4d11", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e19841a4-c56c-417e-a915-a99b98ccb6ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "6b78bc16-7e42-4bdd-8c50-7e770f6a4d11", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p><em>Fuera de tiempos problema con la herramienta</em></p><p><br></p><p><em>Por lentitud de la herramienta y alto flujo de chats, no es posible cumplir con los tiempos de respuesta y de saludo.</em></p><p><br></p><p><strong><em>Nota interna</em></strong></p><p><br></p><p><strong><em>Contact type</em></strong><em>: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</em></p><p><br></p><p><strong><em>LOB:</em></strong><em> G&R chats -Inn App</em></p><p><br></p><p><strong><em>Número de pedido:</em></strong><em> E970C</em></p><p><br></p><p><strong><em>Lógica de soporte</em></strong><em>: <a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></em></p><p><br></p><p><strong><em>Solución:</em></strong><em> Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</em></p><p><br></p><p><strong><em>Contactos de salida: </em></strong><em>N/A</em></p><p><br></p><p><strong><em>Versión UK:</em></strong><em> 14</em></p><p><br></p><p>Cuenta relacionada Krishna</p><p><br></p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p><em>Fuera de tiempos problema con la herramienta</em></p><p><br></p><p><em>Por lentitud de la herramienta y alto flujo de chats, no es posible cumplir con los tiempos de respuesta y de saludo.</em></p><p><br></p><p><strong><em>Nota interna</em></strong></p><p><br></p><p><strong><em>Contact type</em></strong><em>: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</em></p><p><br></p><p><strong><em>LOB:</em></strong><em> G&R chats -Inn App</em></p><p><br></p><p><strong><em>Número de pedido:</em></strong><em> E970C</em></p><p><br></p><p><strong><em>Lógica de soporte</em></strong><em>: <a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></em></p><p><br></p><p><strong><em>Solución:</em></strong><em> Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</em></p><p><br></p><p><strong><em>Contactos de salida: </em></strong><em>N/A</em></p><p><br></p><p><strong><em>Versión UK:</em></strong><em> 14</em></p><p><br></p><p>Cuenta relacionada Krishna</p><p><br></p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:20.987664524Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2cc527a2-6659-4929-bb23-ccf25bc0564d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0443eec6-f4b2-4a01-bc83-9807b6ababe0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cdfca613-1736-4e83-96fa-3497e05d45d4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "b28af69b-5116-45cb-8b99-c235f53c3dd2", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2ad506c6-97ae-4f51-ba56-8ebcf3ebc038", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f40f552b-ca95-48f0-9bf5-b7d9f482b5dc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e2501bf2-e1ca-4a8e-bbf6-7cd96f1a9c23", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:24.799942137Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ee730619-05fa-42c0-80b5-82a190d8d845", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3dfec570-4fb9-464a-84de-6234c4efa7f9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746421885128", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "478", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"473383a6-e7fd-3912-bbb8-face271386cf":"SENT","30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "9f47db90-4b57-4e7b-a3f5-5ff47e538c8a", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:25.128Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0f248723-2188-413e-ba3b-351dc107b757", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reentered", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES volvió a ingresar al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:25.31158627Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f56d1c04-90b8-48e5-9e9e-1cc4d80a71fb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "310871ad-f221-4dda-ade9-068397a4aa06", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Angel", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:27.388687641Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b7a2f8d7-2b53-41a6-ab72-b621063ba2b1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Angel (alopez168@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:11:27.395477582Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b05174d-4f54-50f3-ae68-b475088d05b2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:03.895Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c51d9d38-a641-5da2-b540-f5c703693256", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "68c9bb7c-1501-4339-b6f8-ca7bc0374024", size: "0", label: null, originalFilename: "68c9bb7c-1501-4339-b6f8-ca7bc0374024", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:09.856Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "26347eff-1b18-5e19-8216-26a1290b5e0f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "3486c253-2d36-4664-b482-7372cfef5ba9", size: "0", label: null, originalFilename: "3486c253-2d36-4664-b482-7372cfef5ba9", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:13.377Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bc066271-1c5d-4652-9a85-31272a4beb13", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "5a9e8716-b74f-4157-955c-3372abf84c86", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "5a9e8716-b74f-4157-955c-3372abf84c86", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f054ac0f-71b9-4ff8-b3e6-b639e56d02ac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "310871ad-f221-4dda-ade9-068397a4aa06", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Angel finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:16.891687787Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2ea99f2d-b1af-47d7-9333-386b07ca88bc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "310871ad-f221-4dda-ade9-068397a4aa06", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Angel finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:16.891872409Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "11bcd0b1-db6f-5f6a-8953-456669a78a1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "c18888ba-3843-4f64-aeaa-c482b650c0e2", size: "0", label: null, originalFilename: "c18888ba-3843-4f64-aeaa-c482b650c0e2", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:26.37Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4b06ab02-94a4-4d22-add8-5cc659f0dc25", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "63082d66-5d5e-43fa-b878-d0dfb9fcf22d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b8c66c43-4080-46b7-9206-44c7f60b5e76", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "ad9971aa-1eeb-41aa-ad63-258fdddf9561", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8b1e12a6-92cc-4924-8539-8e8c85d52eed", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5013f031-4187-4892-bd10-c6755168ced8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1b9debd0-95b1-4494-81c0-c508bfc8edf4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:32.767125283Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "be0dee17-c757-4d68-a28f-011b9423b190", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "fad459a0-3179-4e5d-9828-6ad3aa59cfaf", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9777252f-102e-46de-81bb-d79bd279429b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ","7baecbd7-77a2-3636-8217-895260ffd2b4":"SENT"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "b0c6e5a4-aca0-4089-992d-7d5828e06544", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746421952959", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "489", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:32.959Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6d4ff967-ea00-4173-b439-ad7dd8572600", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "43939675-054d-4d11-b3e7-007e39b05eef", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con jenniffer", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:34.938433304Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b5913176-17cd-43de-8d00-47de09096e44", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a jenniffer (jroaa@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:34.944753596Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4328e940-533a-5c61-963c-62c70352375a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:12:56.036Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f43c3c53-8e16-4a34-8f91-77472cd283e5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:13.098722171Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b4c9488b-6069-4544-968d-e084cd7b1ed7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:13.308885067Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f4d6de27-0e56-450d-b25e-8b9f12d082ab", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "aea3bd2f-6428-4e9d-b6ed-b0decc72c06f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "670f7614-642c-4ab8-955e-6f695a03d8a6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "fad459a0-3179-4e5d-9828-6ad3aa59cfaf", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "af0d3017-803d-4edd-add2-e62696c6d58d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d20dd0bf-c387-4e45-9c26-2defd5066e83", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d55a04f9-47a0-459b-8612-1c1a41610452", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:20.069748627Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "099bda28-f525-4fa9-a8e2-9fc1a619b522", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1026e5a5-e10d-4333-8247-0b93df7496af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "sequenceNumber", value: "496", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","f6181a2c-b356-3aa9-8d6e-fadeda7eea8e":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "48bc9567-a77a-4737-b8b0-2432c2afa3a9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746422000424", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:20.424Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0a40f08e-cb94-4d36-9af2-43649488ddc1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "eed457d0-71be-43af-82d7-9268ec9d8399", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Betsy", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:22.681803056Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "db73ad7b-69d9-451f-8177-479ee1780ddc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Betsy (bcande1@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:22.686447547Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "40d27875-1f20-5bfc-be7b-f8f50fa49036", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "e63d5220-1067-4d55-922d-88720e7815ab", size: "0", label: null, originalFilename: "e63d5220-1067-4d55-922d-88720e7815ab", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:47.194Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f8463ad7-dc17-51ad-8afb-55e5f974ba92", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "5cdf1f41-0946-44e3-91f1-eb785891ddda", size: "0", label: null, originalFilename: "5cdf1f41-0946-44e3-91f1-eb785891ddda", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:50.13Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "cf618558-e7e2-581d-a4e0-d7f7a02067ac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "El repartidor no entrego correctamente mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:13:58.327Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fa42df6e-3642-434b-b1aa-3e4749a26fd4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector, te doy la bienvenida al soporte preferencial para Miembros Uber One 💎. Mi nombre es Betsy y será un gusto poder asistir tu solicitud, estamos aquí para ayudarte de la mejor manera posible.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:14:14.35Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "dfa22ed3-0c04-4a7e-b332-c052b90d6515", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Entiendo, permíteme, por favor, tres minutos en línea, validaré la información, ¿adicional a esto cuentas con alguna otra solicitud en la que te pueda apoyar?\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:15:01.357Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bac951c4-d28b-4979-bc3f-33af05c190dc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Por favor, mantente atento al chat para ayudarte lo antes posible. Si el chat se cierra, puedes volver a escribirnos y estaremos listos para atenderte tu solicitud.\n", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:15:06.567Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "8dcc379c-0c80-5667-b9c6-57c082810353", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Muchísimas gracias por su apoyo", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:15:24.214Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4a8bf826-3ac9-4be9-86cc-799348898e70", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Gracias por tu permanencia en línea. \nComparado que no es la respuesta que deseas recibir. ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:17:06.012Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d42e0ca3-dfae-4564-a1c0-9beccb31aeee", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Continuaremos trabajando para garantizar que cada experiencia de pedido sea mejor para ti.\n\nTen presente que todo comentario de tu parte será recibido y será tomado en cuenta para mejorar el servicio que te ofrecemos, haciendo que este tipo de situaciones sean cada vez menos frecuentes.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:17:10.762Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a4733b96-8426-44e3-9cfa-4476273cece6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Recuerda que aquí estaremos para cualquier inquietud que tengas, gracias por ser un miembro de Uber, saludos.✨", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:17:16.666Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "739614e4-9b08-4860-b31d-fa8e21019750", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ViewID", value: "a8f9243e-1181-407f-b44e-355053437a52", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "ed8e97bc-8415-4bf8-b560-00d0ffddc4c1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "a8f9243e-1181-407f-b44e-355053437a52", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e5c89048-13b8-46ae-947b-699586ce4ee2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "eed457d0-71be-43af-82d7-9268ec9d8399", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Betsy finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:17:23.068379357Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2da3d7b9-a5ef-41cb-b5b0-29d5d09539ac", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: "{}", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "SENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "6fd285de-b00a-44b9-8964-c3d340b919f1", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746422243260", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "510", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Betsy finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:17:23.26Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "918f2087-cafa-45b5-b003-804a30b0ee5e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "a8f9243e-1181-407f-b44e-355053437a52", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto","editable":false,"source":"system"}]},{"inputName":"summary","values":[]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p><strong><em>Contact type</em></strong><em>: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</em></p><p><br></p><p><strong><em>LOB:</em></strong><em> G&R chats -Inn App</em></p><p><br></p><p><strong><em>Número de pedido:</em></strong><em> E970C</em></p><p><br></p><p><strong><em>Lógica de soporte</em></strong><em>: <a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></em></p><p><br></p><p><strong><em>Solución:</em></strong><em> Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</em></p><p><br></p><p><strong><em>Contactos de salida: </em></strong><em>N/A</em></p><p><br></p><p><strong><em>Versión UK:</em></strong><em> 14</em></p><p><br></p><p>Cuenta relacionada Krishna</p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>LOB (línea de negocio) de la incidencia</b></div><div>Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el contacto a mensaje</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p><strong><em>Contact type</em></strong><em>: Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</em></p><p><br></p><p><strong><em>LOB:</em></strong><em> G&R chats -Inn App</em></p><p><br></p><p><strong><em>Número de pedido:</em></strong><em> E970C</em></p><p><br></p><p><strong><em>Lógica de soporte</em></strong><em>: <a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26item_language%3Des%26referer%3Dsearch&homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></em></p><p><br></p><p><strong><em>Solución:</em></strong><em> Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</em></p><p><br></p><p><strong><em>Contactos de salida: </em></strong><em>N/A</em></p><p><br></p><p><strong><em>Versión UK:</em></strong><em> 14</em></p><p><br></p><p>Cuenta relacionada Krishna</p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "2042d790-c374-439e-b504-d670897b7244", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:18:28.389942482Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "467c1a6f-380d-4a64-933f-eeac664c6d2a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "a8f9243e-1181-407f-b44e-355053437a52", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "94e746d7-e9b5-49f1-95a8-c0b324b15c13", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3781e584-93d2-4a23-bad2-0a32826134e0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bf392783-28d2-4bc6-afe8-e9c5168bd840", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:28:42.689479571Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4eccfd72-b267-4278-b992-0144964f398a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "a7d2f06b-117d-494b-b64b-175d3d9a8bf3", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746422923014", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "512", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:28:43.014Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0c8eab09-bd2f-405c-98f3-ee7c76ae86eb", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "4c848c06-7fac-4628-a34d-c465b5aa4313", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "61917624-0e26-4396-a225-69ffd0ca03bc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "4b031b1e-885a-45c9-8c0f-0b1f2e5a6052", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Diana", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:28:45.004088587Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "7d7bbc86-d975-4ae3-b785-74847294d08c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Diana (driano4@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:28:45.009335523Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "447d7060-7505-5f4b-bf32-22071dcf8681", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "76812cb2-2836-4bab-8d5b-ceefa9f2ab40", size: "0", label: null, originalFilename: "76812cb2-2836-4bab-8d5b-ceefa9f2ab40", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:18.219Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2bb403ea-070c-587f-b898-b4c1c3208ef0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "27d5fc24-e4de-4802-8a96-e0bfcf5e140d", size: "0", label: null, originalFilename: "27d5fc24-e4de-4802-8a96-e0bfcf5e140d", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:21.2Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b348dbce-ecbe-451c-a18a-f9f7c535a3d3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:23.819491584Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "afefb223-3d62-4b79-aa5f-0c988815a1db", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:24.223350453Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "62e2802b-d201-4e4f-ad5b-7bd108d0ca22", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "50c3c389-10f6-45bd-a259-b61d1d4c96a0", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "11906059-05fc-4d3a-b8a7-a54908a99def", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "4c848c06-7fac-4628-a34d-c465b5aa4313", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e4af34cc-78e7-4dad-a2ab-8b43c456a6b2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "5a972944-8191-478c-ad21-0a0a02f0da71", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "05d2c1b9-4ad7-4bdc-a411-7ef7482a3c6a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:28.955415543Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bcb09855-1db9-46a5-be49-de32a9abe74b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0e4f5b22-65ba-4740-a146-c06830e11a94", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "aaaf561c-0a48-40f4-9b92-212105508b7c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746422969374", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "520", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:29.374Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "db501767-b637-4b44-ade7-f5b3e1982870", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "114820b1-f89a-4e07-9d05-5867a1d2fdf9", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Celia", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:30.973750992Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1a360579-e300-46d8-9747-9560b8e8ae1c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Celia (cchave24@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:30.980042008Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "66bc1baf-88e1-4650-8244-7f28cc654b1e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:46.328325031Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0b7628e9-f24a-476d-bbee-3d589240871a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:46.549763654Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1722c2dd-3a5f-4fdf-9353-211ac8d96467", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "90883dc0-2ff2-419e-8787-c294b08a35ad", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "28008be5-b645-4964-bcee-3431e9de6830", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "28da3f0b-2d21-4a24-b280-5596399c72ce", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "864068d2-3a97-4d60-b110-52d438bceec2", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "da06a4bf-83a1-4dd8-ab7f-b420b5aaa032", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:51.4367942Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "58dc1001-0cae-439b-8e9a-9f19a7b9b1af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "c12ab3d3-1121-4917-b204-5504d3a5e465", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f762681a-a55b-4709-af04-647dede21f39", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "a88d6e1d-6275-4467-a906-02a4ceb9f20d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "timestamp", value: "1746422991646", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "526", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","5590b4a3-9c0a-3015-af73-fffbefd0b4af":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:51.646Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "46ee2432-af43-4b3f-ad10-2f1ce2c41d88", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "5e931aad-cf40-4dc1-a97d-18badd18b125", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con selwuin", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:53.888540685Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f18ae8bf-ab51-41a4-a669-16a43daf01d4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a selwuin (sronqu500@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:29:53.896977174Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "00da7bb3-cbb2-42ee-a54b-2773044bf0c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Chat finalizado", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:07.9932901Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "903be785-24e7-40de-a67c-75160347d7c5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_ended", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES finalizó el chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:08.218550908Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3863d2fa-1c98-4510-a56c-cfa415e786be", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a7025d94-855e-492f-8cab-e88d31852642", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "152e9e15-c457-46f4-a6fc-7e8336771ce6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "transferChatV1", arguments: { arguments: [ { name: "ChatEventType", value: "agent_event_chat_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "c12ab3d3-1121-4917-b204-5504d3a5e465", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fbd2495a-64e3-42fd-b234-cd82febded9a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "recordAgentSkipV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "4bfb5edc-e532-4f93-9497-ab7e39adcf7f", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "agentID", value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "35fd9da1-d68e-4921-9152-652f49a57d62", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addChatEventV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_system_transferred", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "3eee4458-21f1-4df6-8bbf-5b66c7ec8d36", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:13.060667201Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "bd696396-2847-4ac0-befd-5c43400515af", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "timestamp", value: "1746423013261", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "referenceUUID", value: "ad0455b9-883e-41ce-ab52-feefeaffad0c", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sequenceNumber", value: "532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "statusMap", value: '{"30e4a980-914d-37e9-abd1-22f2243c2d23":"SENT","1463267f-c579-3378-b50e-0efe48841d24":"SENT","fad746eb-318c-32a6-bd60-4dfe6647e3c6":"READ"}', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "status", value: "READ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "clientMessageId", value: "e6d26baf-a361-4924-a34c-e1f6f3b00767", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "sentBy", value: "8f015044-a940-34b1-876f-623eaedc0112", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Te pondremos en contacto con el siguiente representante disponible del equipo de soporte al cliente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:13.261Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d99c3e7f-3775-4cc6-a961-35c09251eecf", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeEater", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "68df4370-e494-4dfb-9640-2ac95be0d7dd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Conectado con Jhordyn", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:14.862476485Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "edf1581a-61a8-4ca8-94de-a9d2b7b54368", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_agent_connected", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "Se conectó a Jhordyn (jmarqu37@ext.uber.com) con HECTOR ANDRES", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:14.862819579Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "90fd84cb-6da9-5683-be8d-27c423f9ebcc", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "", translatedMessage: null, attachments: { attachments: [ { s3Bucket: "uber-contact-system", s3Filename: "10817ec0-0089-4f14-a536-7fe60c0e1e4e", size: "0", label: null, originalFilename: "10817ec0-0089-4f14-a536-7fe60c0e1e4e", mimeType: "image/jpeg", __typename: "RdsRdsThriftCommonContactAttachment", }, ], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:31.928Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a87e5a55-7146-553b-905c-ff912bcfadc8", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Aún no recibo solución", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:36.331Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "591bb076-273d-5e87-a936-b499bb447533", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No rembolsan aún mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:43.5Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "699ae275-46ad-50c0-95d3-549782a7808b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Y el repartidor se quedó con mis productos", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:30:51.512Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2ce062b9-9961-4549-8c7e-36ea18c6410d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Hola Hector, soy Jhordyn y formo parte del equipo de soporte especial para Miembros Uber One ⭐. ", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:31:48.65Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "2406b5e4-aec1-4682-881f-5b468c892c4e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Por favor, mantente atento al chat para que podamos ayudarte lo antes posible. Si el chat se cierra, puedes volver a escribirnos en cualquier momento y nosotros estaremos listos para atenderte nuevamente.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:32:00.084Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f98dba67-480e-4bd5-bf29-01223e6fab34", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "endChatV1", arguments: { arguments: [ { name: "ConvertToMessaging", value: "true", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "828d20ee-b880-46a7-91f6-1079a9792d87", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SuggestionID", value: "00000000-0000-0000-0000-000000000000", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActionConfigUUID", value: "647a39f6-4219-4dcd-855e-26de80f05f35", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "AgentGroups", value: "bgc-bliss-users,bliss_access,co-bliss-to-sfdc-link,csrs", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "828d20ee-b880-46a7-91f6-1079a9792d87", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "da30a75f-cc2a-40cc-82ee-0545615ee2e1", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactModalityV1", arguments: { arguments: [ { name: "PreviousModality", value: "CHAT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NewModality", value: "MESSAGING", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Reason", value: "requested_by_agent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "e7b9416b-d585-404d-9e80-fe00805e2541", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Se transfirió el chat<br>La conversación se envió a otro equipo. Un agente hará todo lo posible para responder en un plazo de 6 a 12 horas.", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:32:15.156Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ef01a6da-8617-494c-8c40-d032112af25d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "internalStatus", value: "AGENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "agentID", value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "332ad36a-be9a-4d55-972f-e89a5d34f475", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "828d20ee-b880-46a7-91f6-1079a9792d87", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "SavedReplyVariantID", value: "6a6b0bf8-691f-4654-98b1-92960823d190", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: '<p style="padding-bottom: 1em;">Hola Hector, soy Jhordyn y formo parte del equipo de soporte especial para Miembros Uber One ⭐. </p><p style="padding-bottom: 1em;">Hemos verificado tu solicitud y no podemos hacer un reembolso en este pedido. Esta situación se ha presentado en diversas ocasiones en un corto periodo de tiempo y no podemos realizar el ajuste en el sistema.</p><p style="padding-bottom: 1em;">Agradecemos la retroalimentación. Recuerda que también puedes dejar tus comentarios al Restaurante o al Socio Repartidor directamente en tu aplicación.</p><p style="padding-bottom: 1em;">Gracias por ser Miembro Uber One 💚. Te invitamos a revisar el valor que has ahorrado con envíos sin costo adicional y descuentos dentro de tu cuenta > Uber One > “Dinero ahorrado</p><p style="padding-bottom: 1em;">Antes de despedirnos, nos gustaría agradecerte por contactarte con soporte Uber. Apreciamos tu comprensión y el tiempo que te has tomado en escribirnos y hacernos partícipes de tu inquietud, es un gusto apoyarte.</p><p style="padding-bottom: 1em;"><br></p><p><br></p>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:36:02.297439581Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6f352a19-1313-4683-b9e4-f7fcb03e8a99", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "828d20ee-b880-46a7-91f6-1079a9792d87", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"},{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"Se ha cambiado el contacto a mensaje","editable":false,"source":"system"},{"value":"SR Used: No ajustar - Política de fraude [Nuevas Verticales]","editable":true,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p><br></p><p>Contact type:Cliente > Pedidos > El pedido estaba mal ></p><p>El cliente recibió un pedido incorrecto</p><p><br></p><p><br></p><p><br></p><p>LOB: G&R chats - In App</p><p><br></p><p>Número de pedido:E970C</p><p><br></p><p>Lógica de soporte:<a href=\\"https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26homePageEncoded=true\\" rel=\\"noopener noreferrer\\" target=\\"_blank\\">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></p><p><br></p><p>Solución:Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</p><p><br></p><p><br></p><p>Contactos de salida:</p><p><br></p><p>Contacto cerrado y abriendo el chat siendo mas de 543 interacciónes ralentizando el proceso siendo este mismo Fraudulento y proceso a pasarlo a ticket para gestionarlo</p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: '<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>Se ha cambiado el contacto a mensaje</li><li>SR Used: No ajustar - Política de fraude [Nuevas Verticales]</li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p><br></p><p>Contact type:Cliente > Pedidos > El pedido estaba mal ></p><p>El cliente recibió un pedido incorrecto</p><p><br></p><p><br></p><p><br></p><p>LOB: G&R chats - In App</p><p><br></p><p>Número de pedido:E970C</p><p><br></p><p>Lógica de soporte:<a href="https://uber.lighthouse-cloud.com/kms/CM/INTERNAL/LAYOUT?item_id=5&homePage=%2FCM%2FT_MIGRATED_ARTICLE%2FVIEW%3Fitem_id%3D177243%26selfService%3Dfalse%26homePageEncoded=true" rel="noopener noreferrer" target="_blank">El Cliente recibió un pedido incorrecto (Groceries & Retail)</a></p><p><br></p><p>Solución:Paso 13 - ¿La cuenta del Cliente muestra un comportamiento fraudulento?</p><p><br></p><p><br></p><p>Contactos de salida:</p><p><br></p><p>Contacto cerrado y abriendo el chat siendo mas de 543 interacciónes ralentizando el proceso siendo este mismo Fraudulento y proceso a pasarlo a ticket para gestionarlo</p></div></div>', translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:36:07.348174168Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1c95c8ec-86a9-44ce-90cb-56a5abcff04b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "false", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "828d20ee-b880-46a7-91f6-1079a9792d87", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "d8157a98-ee62-45c9-ac91-6056cd7cfca7", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "532cbe9d-a9d5-42a0-97de-b4df51c9d80d", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "83132dd9-6dab-451a-b22c-057b3251b57e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:42:15.553430964Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "fd7f52bb-1817-422d-8c3d-eb30fb209fb5", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "internalStatus", value: "AGENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "agentID", value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "agentRemoteIdentity", value: "jmarqu37@ext.uber.com", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0323bd3c-638b-513b-acc2-7dd61c265e1b", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "Porfa necesito ayuda con mi pedido", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:42:33.586Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "afd94116-f02e-4bed-9c88-af3f166c266c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "ChatEventType", value: "chat_event_user_reentered", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES volvió a ingresar al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:42:54.130962027Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "a02c0853-377b-4322-91e8-f27c3fa4cd38", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "c42e5938-ce27-4c54-ab3e-7a7dbcfb57f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-issue","values":[{"inputName":"taxonomy","values":[{"value":"Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto","editable":false,"source":"system"}]},{"inputName":"summary","values":[{"value":"<p>NRN por interacciones excesivas del cliente Siendo fraudulento</p>","editable":true,"source":"user"}]}]},{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>LOB (línea de negocio) de la incidencia</b></div><div>Cliente > Pedidos > El pedido estaba mal > El cliente recibió un pedido incorrecto</div></div>\n<div><div><b>Descripción del caso</b></div><div><p>NRN por interacciones excesivas del cliente Siendo fraudulento</p></div></div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:43:13.429147045Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "f8457941-8b1b-4bb5-9f0a-860713f62df4", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "true", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "Usuario fraudulento ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "c42e5938-ce27-4c54-ab3e-7a7dbcfb57f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c4b2ab3f-fb24-4bcc-8692-30506cae8b1e", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "ViewID", value: "c42e5938-ce27-4c54-ab3e-7a7dbcfb57f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div>Contacto resuelto como No se necesita respuesta (NRN). Al cliente no se le notificó la respuesta, pero puede reabrir o valorar su experiencia en el centro de ayuda</div>\n <div>Reason - Usuario fraudulento </div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:43:14.692661767Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "9dbca330-7364-4806-9c8e-328b7b0c6b95", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "true", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "Usuario fraudulento ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "c42e5938-ce27-4c54-ab3e-7a7dbcfb57f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "187acae4-8c1e-428b-82cb-df4cad39c45c", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "ViewID", value: "c42e5938-ce27-4c54-ab3e-7a7dbcfb57f8", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div>Contacto resuelto como No se necesita respuesta (NRN). Al cliente no se le notificó la respuesta, pero puede reabrir o valorar su experiencia en el centro de ayuda</div>\n <div>Reason - Usuario fraudulento </div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T05:43:15.139963457Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "c12de481-67ee-48e8-89df-6695cb78bbe3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "reconnectChatV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "b0bb7b78-21a6-4484-8c7f-0eb51f05fe1a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "open", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "1f889d9f-3cf4-44aa-a538-60f8ae76c3b3", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [ { name: "RecipientType", value: "ChatUserTypeAgent", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ActorUUID", value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ChatEventType", value: "chat_event_user_reopened", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_SYSTEM", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "HECTOR ANDRES entró de nuevo al chat", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T12:29:03.859155319Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "6db1fd6a-5cdb-43f5-ba43-e9c40a034543", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactInternalStatus", arguments: { arguments: [ { name: "internalStatus", value: "AGENT", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "agentID", value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "agentRemoteIdentity", value: "jmarqu37@ext.uber.com", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "ec52ec00-5d54-50bf-b7c1-4b817184721a", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addMessageV1", arguments: { arguments: [], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_INAPPSUPPORT", visibility: "MESSAGE_VISIBILITY_EXTERNAL", text: "No entregaron correctamente", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T12:30:10.42Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "639796fe-7df2-4f0e-98e5-213b573ce5e6", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "CurrentContactTypeID", value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "09343119-3e7f-4e8d-ad83-76e71278e41d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ContentJSON", value: '[{"id":"user-and-trip-details","values":[{"inputName":"tags","values":[{"value":"Fraud Tag: Present","editable":true,"source":"system"}]}]},{"id":"resolution-provided","values":[{"inputName":"resolutions","values":[{"value":"El contacto se cierra sin respuesta al usuario por el siguiente motivo: Usuario fraudulento ","editable":false,"source":"system"}]}]},{"id":"additional-notes","values":[{"inputName":"notes","values":[{"value":"<p>NRN por interacciones excesivas del cliente Siendo fraudulento</p>","editable":true,"source":"user"}]}]}]', __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Source", value: "InternalNoteOptimization", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div><div><b>Detalles del usuario y del viaje</b></div><div><ul><li>Fraud Tag: Present</li></ul></div></div>\n<div><div><b>Solución proporcionada</b></div><div><ul><li>El contacto se cierra sin respuesta al usuario por el siguiente motivo: Usuario fraudulento </li></ul></div></div>\n<div><div><b>Notas adicionales</b></div><div><p>NRN por interacciones excesivas del cliente Siendo fraudulento</p></div></div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T12:30:32.291888938Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "db2a64c8-41cd-4bce-8f81-932ddcec6a33", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "updateContactStatusV1", arguments: { arguments: [ { name: "Status", value: "SOLVED", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "DisableNotification", value: "true", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "NRNReason", value: "Usuario fraudulento ", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "reasonId", value: "", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "ViewID", value: "09343119-3e7f-4e8d-ad83-76e71278e41d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: null, __typename: "RdsRdsThriftCommonContactAction", }, { id: { value: "0f253103-fa1a-452c-9d96-dc9c898258d9", __typename: "RdsRdsThriftCommonContactUUID", }, actionType: "addInternalNoteV1", arguments: { arguments: [ { name: "ViewID", value: "09343119-3e7f-4e8d-ad83-76e71278e41d", __typename: "RdsRdsThriftCommonContactActionParamValue", }, { name: "Surface", value: "bliss-nxt", __typename: "RdsRdsThriftCommonContactActionParamValue", }, ], __typename: "RdsRdsThriftCommonContactAction_Arguments", }, message: { source: "MESSAGE_SOURCE_AGENT", visibility: "MESSAGE_VISIBILITY_INTERNAL", text: "<div>Contacto resuelto como No se necesita respuesta (NRN). Al cliente no se le notificó la respuesta, pero puede reabrir o valorar su experiencia en el centro de ayuda</div>\n <div>Reason - Usuario fraudulento </div>", translatedMessage: null, attachments: { attachments: [], __typename: "RdsRdsThriftCommonContactMessage_Attachments", }, creatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, createdAt: { value: "2025-05-05T12:30:33.609460285Z", __typename: "RdsRdsThriftCommonContactDateTime", }, isDuplicate: false, translation: null, creatorEmailFromCc: null, cCList: { cCList: [], __typename: "RdsRdsThriftCommonContactMessage_CCList", }, __typename: "RdsRdsThriftCommonContactMessage", }, __typename: "RdsRdsThriftCommonContactAction", }, ], __typename: "RdsRdsThriftCommonContactContact_Actions", }, events: { events: [ { base: { id: { value: "6791e8aa-278e-4fa2-82fe-4049f97c9710", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-04T23:41:09.085436012Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "fc26f00e-3442-44f0-8075-965e267ae2e3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "createContact action completed", actionId: { value: "7f850679-2a75-49c0-afb5-51c0d0a42bdf", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "90a1ec25-02eb-467a-90ac-fd03db19bb80", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-04T23:41:09.085444454Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "fc26f00e-3442-44f0-8075-965e267ae2e3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "createContactMessage action completed", actionId: { value: "1bc0ec00-1335-470e-b946-d274faead322", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "5eace44e-d65c-45d6-8688-761610d184d8", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-04T23:41:09.085447849Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "fc26f00e-3442-44f0-8075-965e267ae2e3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addCreationInputWithContextV1 action completed", actionId: { value: "47fb73eb-d19e-405a-8e74-73946695a43e", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "f15e6dd1-55ce-4197-acf7-ffdce5cc7923", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-04T23:41:09.290736485Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "9b200039-0e8b-4285-8117-0573d756787d", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "9241d764-1110-4fc4-b1ee-d87975a1bff3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "d41a3e44-928a-438e-a1db-6081af45413f", 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completed", actionId: { value: "d8b6ffbe-1f8c-4eab-a401-af39892c4225", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "ee7b6446-c2fc-410a-bc4e-cfacb3344dbe", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T00:08:22.612747924Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "89a3c90c-8ea3-4c57-823a-03b45b29a0a5", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addWidgetResponseV1 action completed", actionId: { value: "c133ce08-d8c9-4484-a167-0778f0893f82", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: 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outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "9e15307d-499e-43da-abdc-6f1682dde657", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "0a02961b-c014-4fa0-9408-a6071b4f9573", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T00:20:24.961659314Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "99b3c75d-bf5f-4277-b75c-2f47a1035697", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "e28bbaa8-e269-40f7-9e7b-0af28872bb7c", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactInternalStatus action completed", actionId: { value: "626dbb94-b8d8-4f5a-b260-6808c05a842e", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: 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value: "35e838ca-26e3-4f4f-8e17-8493ab20aff4", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "4df29a01-8e53-472d-92e4-cfac23683ca5", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T00:20:35.18411189Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "e0a269b3-97bf-44a4-b301-8ebb79038bd4", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "1c9d2743-7bd5-48fd-ad5e-e8a497304c9c", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "863101dd-71f0-4d83-9164-552b10a6121d", __typename: 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}, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "1adc28cf-65a0-4c18-b10a-3cf6718e944d", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "1fea677d-c020-46e8-97f2-f6f1164dcf28", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T00:20:44.373250866Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "a4fe36f7-5164-4ab0-8dd2-8c7b043b5136", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "c82d6d09-153b-4b28-965c-6ba8133a7eb2", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: 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time: { value: "2025-05-05T01:55:20.593999051Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "bb006570-dfbb-48cd-a9a1-8b5189486f04", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "5875d4d2-d2da-4147-b86e-526687a36836", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "7f84fa74-cf7a-49eb-a3a4-b182e1bda817", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T01:55:20.594004279Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: 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detail: "transferChatV1 action completed", actionId: { value: "c2f6a228-a77a-4138-a5d6-a3938c09f291", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "307b6489-e3f4-4ba2-b0e9-618e2c43eac3", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T01:55:20.938431575Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "31534cf5-6006-447d-8e88-378295870027", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "7f3e34e7-6d78-4cf8-a989-8495594413e4", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "recordAgentSkipV1 action completed", actionId: { value: "df3fa8af-7381-413e-a52a-2cc65cc9d0e1", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: 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}, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "1e314aa6-c55e-4bc6-b46a-32855dc7787b", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "44c75916-c87f-4e14-ac7a-e8f79b27871f", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T01:55:48.077262621Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "ff33828c-94b7-4533-a573-560b00e50951", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "f2c20deb-ed66-4df4-8d43-b1a406ac8c9a", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: 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}, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "36082840-5712-4201-8e6f-b3d318c7d01a", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "9acdb804-e713-49a4-9c9f-e11b00446905", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T02:14:17.769260572Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "94058f17-6958-436a-8fa3-4fa6201fa94b", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "00e55be6-c0b5-4d08-ace1-9978de88ef14", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "transferChatV1 action completed", actionId: { value: "e0c8a8cf-777d-42f3-8772-d1d15935d8d9", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: 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detail: "reconnectChatV1 action completed", actionId: { value: "403bedb9-0c9a-4141-84ab-722e5b5685eb", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "844fa5b4-3b3e-4657-837a-eac7831de6ff", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T02:45:16.737193566Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "cd3f8a79-0c66-413a-8dab-324be252ff73", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "84273629-c87f-427a-ba74-02772d59e00b", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: 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__typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "d3c9fa2b-6b02-4ded-bd77-1cffeff3986e", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T02:45:17.665161755Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "778c6e1e-723c-4c1d-a7e6-a9dfa01fba15", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "658fb44a-170f-44a4-9cc1-769f2d590866", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactInternalStatus action completed", actionId: { value: "48b67c01-6578-417a-acb2-ea1a847d7f0f", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "3efa6b08-25be-459d-b56e-3fa57cfcbae0", __typename: "RdsRdsThriftCommonContactUUID", }, time: { 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eventGroupId: { value: "12ef6d63-568a-49b5-bdf8-c52e9032c684", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "c8df04cf-a43b-4a17-bfac-292ad7623bd8", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "561700ef-78e7-4390-b3aa-0fcabb365c93", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:02:47.483835843Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "12ef6d63-568a-49b5-bdf8-c52e9032c684", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: 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outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "7275f236-24f5-4c25-afef-361e674f0aac", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "0fd43ad6-8118-40f1-ad1a-a3cd2048e6c3", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:04:25.988Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "3ca49e87-5ad7-4d2c-b895-a4843c028b25", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "a46d30b5-f16a-48b4-a363-256442dfbe46", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "f170a3e8-c7ff-4500-a6d4-59b45048b264", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { 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"transferChatV1 action completed", actionId: { value: "11906059-05fc-4d3a-b8a7-a54908a99def", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "3efa45bf-603b-498d-bfd1-fc1932b22aab", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:29:28.526539051Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "4c848c06-7fac-4628-a34d-c465b5aa4313", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "c3531261-a340-4301-aa3e-1684c468536a", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "recordAgentSkipV1 action completed", actionId: { value: "e4af34cc-78e7-4dad-a2ab-8b43c456a6b2", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: 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}, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "3863d2fa-1c98-4510-a56c-cfa415e786be", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "d5b1bc96-bcc8-42e2-899f-6dc767a27c04", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:30:12.042473368Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "e3019607-3bfb-46f8-ab17-333d8e6ec87c", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "a7025d94-855e-492f-8cab-e88d31852642", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: 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actionId: { value: "e7b9416b-d585-404d-9e80-fe00805e2541", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "444cea81-22ac-45d8-b235-c8a1253a81de", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:32:22.242188633Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000002", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "fe4a69f9-842c-4bc1-9f15-36d6988e2e27", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactInternalStatus action completed", actionId: { value: "ef01a6da-8617-494c-8c40-d032112af25d", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "8ab7a71f-f9f8-4d8d-b118-4727aa42b3fd", 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"RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "e9b1d1f5-f71f-46ec-bab1-844e76adf9aa", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:42:15.355383637Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "58eb3763-7055-4d02-a014-a9ac78ce5fb2", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "532cbe9d-a9d5-42a0-97de-b4df51c9d80d", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "66143081-2bad-40d5-a1d5-860c248c27c2", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:42:15.554430964Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "5c3bda04-19a8-4825-8790-3501858f12a9", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "83132dd9-6dab-451a-b22c-057b3251b57e", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "86ecbddf-b424-4f36-8808-35cd69d285e8", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:42:19.816260731Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000002", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "7cd1dac6-c95e-4f1a-b4fb-2a527eae7a34", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactInternalStatus action completed", actionId: { value: "fd7f52bb-1817-422d-8c3d-eb30fb209fb5", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "519c6130-e900-4a92-af5e-f5ff6b46d545", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:42:33.587Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "2e189399-576f-4fe9-9da3-84d0d998319f", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "0323bd3c-638b-513b-acc2-7dd61c265e1b", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "643b810b-4f9c-4470-a664-4188fdf5c47e", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:42:54.131962027Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "dd9a08f4-6f7d-4045-b3f4-015eb0518b57", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "afd94116-f02e-4bed-9c88-af3f166c266c", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "8ed6563f-adb6-4c57-bb56-114fb85b5220", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:43:13.489513904Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "dee7768d-91b3-4383-b540-ace5af014df9", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addInternalNoteV1 action completed", actionId: { value: "a02c0853-377b-4322-91e8-f27c3fa4cd38", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "d83b8647-8312-417c-a9d2-d7e06f5f2995", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:43:14.755000347Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "628cecd3-d3b4-4d6e-9e54-dfcbca8b78d0", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "f8457941-8b1b-4bb5-9f0a-860713f62df4", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "c553e5b5-6fc1-42e3-98a1-32e6cec863b6", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:43:14.755020174Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "628cecd3-d3b4-4d6e-9e54-dfcbca8b78d0", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addInternalNoteV1 action completed", actionId: { value: "c4b2ab3f-fb24-4bcc-8692-30506cae8b1e", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "302addcf-f696-41cc-8610-143c3d8e5588", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:43:15.206048647Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "c48bb168-3448-492a-bafb-6de5435a96e5", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "9dbca330-7364-4806-9c8e-328b7b0c6b95", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "5d80c317-918e-42bd-9958-45ff0670e99a", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T05:43:15.206074055Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "c48bb168-3448-492a-bafb-6de5435a96e5", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addInternalNoteV1 action completed", actionId: { value: "187acae4-8c1e-428b-82cb-df4cad39c45c", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "4c7f392c-94e3-4247-a12e-352a03b69fe9", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:29:03.562939181Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "34ac09ba-d834-4a33-848d-7e0aacc0f811", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "reconnectChatV1 action completed", actionId: { value: "c12de481-67ee-48e8-89df-6695cb78bbe3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "0ec97a52-fda5-45e6-809f-24a83114a84b", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:29:03.5629449Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "34ac09ba-d834-4a33-848d-7e0aacc0f811", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "b0bb7b78-21a6-4484-8c7f-0eb51f05fe1a", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "6d35146c-b1f7-4876-a76f-b6881580c721", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:29:03.860155319Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000003", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "980fb374-65a7-4468-bafd-e09e2d6ecc60", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "1f889d9f-3cf4-44aa-a538-60f8ae76c3b3", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "8a759a50-7e8d-4554-8f88-9f74950d46c5", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:29:19.079570612Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "00000000-0000-0000-0000-000000000002", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_SYSTEM", eventGroupId: { value: "4a9135c6-25c8-4eca-90b7-fa4cd26f7d19", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactInternalStatus action completed", actionId: { value: "6db1fd6a-5cdb-43f5-ba43-e9c40a034543", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "21a45d29-9c34-4a79-bcd1-16bffa42b276", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:30:10.421Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_USER", eventGroupId: { value: "23583e8e-0c68-4a6e-8465-ce8264f93478", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addMessageV1 action completed", actionId: { value: "ec52ec00-5d54-50bf-b7c1-4b817184721a", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "5656e417-97bf-4f93-a2a8-d535f2f392be", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:30:32.376290706Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "5a113661-8208-4ce6-9948-bedd695a0fe6", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addInternalNoteV1 action completed", actionId: { value: "639796fe-7df2-4f0e-98e5-213b573ce5e6", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "d7720556-110c-4f6a-9edc-b34d929eb179", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:30:33.676760124Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "364e0ca4-9690-40dc-98c2-6651d9c69b88", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "updateContactStatusV1 action completed", actionId: { value: "db2a64c8-41cd-4bce-8f81-932ddcec6a33", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, { base: { id: { value: "7db90e9a-fc98-4040-9282-3eda147f50d2", __typename: "RdsRdsThriftCommonContactUUID", }, time: { value: "2025-05-05T12:30:33.676772514Z", __typename: "RdsRdsThriftCommonContactDateTime", }, initiatorId: { value: "924cef08-c1ce-453b-a37e-dc039efa0ebd", __typename: "RdsRdsThriftCommonContactUUID", }, initiatorType: "INITIATOR_TYPE_AGENT", eventGroupId: { value: "364e0ca4-9690-40dc-98c2-6651d9c69b88", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEventBase", }, outcome: "ACTION_OUTCOME_TYPE_SUCCEEDED", detail: "addInternalNoteV1 action completed", actionId: { value: "0f253103-fa1a-452c-9d96-dc9c898258d9", __typename: "RdsRdsThriftCommonContactUUID", }, __typename: "RdsRdsThriftCommonContactEvent", }, ], __typename: "RdsRdsThriftCommonContactContact_Events", }, requesterId: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "RdsRdsThriftCommonContactUUID", }, tripId: null, trip: null, workflowId: { value: "53a41f47-87c6-4dcb-8c7d-6744cdce970c", __typename: "RdsRdsThriftCommonContactUUID", }, orderUuid: { value: "53a41f47-87c6-4dcb-8c7d-6744cdce970c", __typename: "RdsRdsThriftCommonContactUUID", }, tier: "CONTACT_TIER_TIER1", contactTypeId: { value: "f498e30f-b986-4fd6-ba81-7fb2404c0532", __typename: "RdsRdsThriftCommonContactUUID", }, activeInternalOrders: { orders: [], __typename: "EverythingOrderGatewayOrderGatewayGetActiveInternalOrdersResponse_Orders", }, completedInternalOrders: { orders: [ { eaterUuid: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "EverythingOrderGatewayOrderGatewayUUID", }, deliveryJobs: { deliveryJobs: [ { courierUuid: { value: "85256c06-d939-4ed4-9bbc-41db4558ec13", __typename: "EverythingOrderGatewayOrderGatewayUUID", }, uuid: { value: "ae540ae3-4fd4-40c0-a14a-90b5e71a334d", __typename: "EverythingOrderGatewayOrderGatewayUUID", }, jobFulfillmentCategory: "JOB_FULFILLMENT_CATEGORY_INVALID", __typename: "EverythingOrderGatewayOrderGatewayDeliveryJob", }, ], __typename: "EverythingOrderGatewayOrderGatewayCompletedInternalOrder_DeliveryJobs", }, orderJobs: { orderJobs: [ { fulfillmentType: "FULFILLMENT_TYPE_DELIVERY_OVER_THE_TOP", posType: "POS_TYPE_PPP_COURIER", shoppingCart: { participants: { participants: [ { userUuid: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "DataSchemasBasicDatatypesUUID", }, __typename: "EverythingEatercartCartTypesC2User", }, ], __typename: "EverythingEatercartCartTypesShoppingCart_Participants", }, __typename: "EverythingEatercartCartTypesShoppingCart", }, __typename: "EverythingOrderGatewayOrderGatewayOrderJob", }, ], __typename: "EverythingOrderGatewayOrderGatewayCompletedInternalOrder_OrderJobs", }, workflowUuid: { value: "53a41f47-87c6-4dcb-8c7d-6744cdce970c", __typename: "EverythingOrderGatewayOrderGatewayUUID", }, storeUuid: { value: "46bd1461-461e-5558-b4f1-fb6e5f4ab366", __typename: "EverythingOrderGatewayOrderGatewayUUID", }, __typename: "EverythingOrderGatewayOrderGatewayCompletedInternalOrder", }, ], __typename: "EverythingOrderGatewayOrderGatewayGetCompletedInternalOrdersResponse_Orders", }, order: { order: { uuid: { value: "53a41f47-87c6-4dcb-8c7d-6744cdce970c", __typename: "DataSchemasBasicDatatypesUUID", }, lineOfBusiness: "LINE_OF_BUSINESS_INVALID", requestedAt: { value: 1746396043000, __typename: "DataSchemasTimeTimeUnixTimeMillis", }, status: "ORDER_STATUS_COMPLETED", marketplace: "MARKETPLACE_EATS", u4BProductFlowType: null, orderEntities: { entitySpecs: null, stakeholders: null, __typename: "CoreServicesUcommerceUcommerceOrderEntities", }, requesters: { requesters: [ { uuid: { value: "7ef30850-ea88-420f-af92-95bbd9dde812", __typename: "DataSchemasBasicDatatypesUUID", }, role: { value: "user:eater", __typename: "CoreServicesCommonCommonEntityType", }, __typename: "CoreServicesUcommerceUcommerceEntityRef", }, ], __typename: "CoreServicesUcommerceUcommerceOrder_Requesters", }, providers: { providers: [ { uuid: { value: "46bd1461-461e-5558-b4f1-fb6e5f4ab366", __typename: "DataSchemasBasicDatatypesUUID", }, role: { value: "org:eats:restaurant", __typename: "CoreServicesCommonCommonEntityType", }, __typename: "CoreServicesUcommerceUcommerceEntityRef", }, { uuid: { value: "85256c06-d939-4ed4-9bbc-41db4558ec13", __typename: "DataSchemasBasicDatatypesUUID", }, role: { value: "user:driver", __typename: "CoreServicesCommonCommonEntityType", }, __typename: "CoreServicesUcommerceUcommerceEntityRef", }, ], __typename: "CoreServicesUcommerceUcommerceOrder_Providers", }, billingData: { billingData: [ { defaultPaymentProfile: { businessDetailProfileType: "BUSINESS_DETAIL_PROFILE_TYPE_INVALID", __typename: "CoreServicesUcommerceUcommercePaymentProfile", }, __typename: "CoreServicesUcommerceUcommerceBillingData", }, ], __typename: "CoreServicesUcommerceUcommerceOrder_BillingData", }, jobs: { jobs: [ { uuid: { value: "53a41f47-87c6-4dcb-8c7d-6744cdce970c", __typename: "DataSchemasBasicDatatypesUUID", }, providers: { providers: [ { uuid: { value: "46bd1461-461e-5558-b4f1-fb6e5f4ab366", __typename: "DataSchemasBasicDatatypesUUID", }, role: { value: "org:eats:restaurant", __typename: "CoreServicesCommonCommonEntityType", }, __typename: "CoreServicesUcommerceUcommerceEntityRef", }, ], __typename: "CoreServicesUcommerceUcommerceJob_Providers", }, payees: null, fulfillers: null, jobCategory: "JOB_CATEGORY_INVALID", __typename: "CoreServicesUcommerceUcommerceJob", }, { uuid: { value: "ae540ae3-4fd4-40c0-a14a-90b5e71a334d", __typename: "DataSchemasBasicDatatypesUUID", }, providers: { providers: [ { uuid: { value: "85256c06-d939-4ed4-9bbc-41db4558ec13", __typename: "DataSchemasBasicDatatypesUUID", }, role: { value: "user:driver", __typename: "CoreServicesCommonCommonEntityType", }, __typename: "CoreServicesUcommerceUcommerceEntityRef", }, ], __typename: "CoreServicesUcommerceUcommerceJob_Providers", }, payees: null, fulfillers: null, jobCategory: "JOB_CATEGORY_TRANSPORT", __typename: "CoreServicesUcommerceUcommerceJob", }, ], __typename: "CoreServicesUcommerceUcommerceOrder_Jobs", }, __typename: "CoreServicesUcommerceUcommerceOrder", }, __typename: "StarcraftOrderPlatformOrdermanagementGetOrderResponse", }, activeTrip: null, tenantUuid: { value: "1812ae96-3302-11eb-b9cc-246e9640f60a", __typename: "RdsRdsThriftCommonContactUUID", }, tenant: { tenant: { identificationParameters: { marketplaceParams: [ { marketplace: "MARKETPLACE_GROCERY", __typename: "RdsBlissHydratorClonedRdsCoConfiguratorMarketPlaceParams", }, ], __typename: "RdsBlissHydratorClonedRdsCoConfiguratorIdentificationParameters", }, __typename: "RdsBlissHydratorClonedRdsCoConfiguratorTenant", }, __typename: "RdsBlissHydratorClonedRdsCoConfiguratorGetTenantResponse", }, customerSegmentUuid: { value: "e4277d01-3922-11eb-a239-b02628f350b4", __typename: "RdsRdsThriftCommonContactUUID", }, outreachMetadata: null, organizationMetadata: null, flowNodeId: { value: "2be7b116-7e98-465c-97fd-83a2565b8981", __typename: "RdsRdsThriftCommonContactUUID", }, userAuthenticationMetadata: { userAuthenticationStatus: "USER_AUTHENTICATION_STATUS_NOT_AUTHENTICATED", __typename: "RdsRdsThriftCommonContactUserAuthenticationMetadata", }, __typename: "RdsRdsThriftCommonContactContact", }, fulfillmentOrdersWithRelatedEntities: null, __typename: "ContactContext", }, }, };
Tests:
Lodash cloneDeep
_.cloneDeep(jsonObj);
structuredClone
structuredClone(jsonObj)