Toggle navigation
MeasureThat.net
Create a benchmark
Tools
Feedback
FAQ
Register
Log In
Run results for:
reduce and sort (native vs lodash)
reduce and sort lengthy/complex array of objects
Go to the benchmark
Embed
Embed Benchmark Result
Run details:
User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
Browser:
Chrome 124
Operating system:
Linux
Device Platform:
Desktop
Date tested:
one year ago
Test name
Executions per second
JavaScript native reduce
19775.4 Ops/sec
using lodash _.uniqby
23849.7 Ops/sec
HTML Preparation code:
<script src='https://cdnjs.cloudflare.com/ajax/libs/lodash.js/4.17.5/lodash.min.js'></script>
Script Preparation code:
var conversations = [{ "contact": { "id": 290117, "cId": "730094405", "fullName": "Juan Carlos Mu\u00f1oz", "firstName": "Juan Carlos ", "lastName": "Mu\u00f1oz", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "360Dialog", "Spanish", "360DNew", "Reseller"], "createdAt": 1565379111, "channel": { "id": 981, "name": "Rocketbots Telegram", "source": "telegram" }, "channelId": 981, "channelName": "Rocketbots Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 3519, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 313, "name": "company", "type": "text", "value": "https:\/\/app.hubspot.com\/contacts\/4950770\/company\/2303332870" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Reset Password: Too many Attempts even for new users" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 5835, "name": "organization", "type": "text", "value": "Notifika: 42339, Chatscenter: 11718, " }], "assigneeUserId": 24044, "phone": null, "email": "Munoz.carlos@me.com", "pendingSince": 1601610138, "lastInteraction": 1601614383, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65891560, "contactId": 290117, "type": "incoming", "message": [{ "type": "query", "text": "Ok", "platform": "telegram" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601614383, "timestamp_ms": 1601614383000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 155059, "cId": "2632016893536192", "fullName": "Flavio Alvarez", "firstName": "Flavio", "lastName": "Alvarez", "profilePic": "\/image\/contact\/render\/155059.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Blog Updates", "Platform Updates", "White Label", "Spanish", "360Dialog", "360DNew", "Reseller"], "createdAt": 1554459839, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 3080, "fields": [{ "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Reseller: respond.io branding connecting 360D channel" }, { "id": 313, "name": "company", "type": "text", "value": "okeybot.backup@gmail.com" }, { "id": 5835, "name": "organization", "type": "text", "value": "8072" }], "assigneeUserId": 24044, "phone": null, "email": "flavioalvarezgonzalez@gmail.com", "pendingSince": 1601609744, "lastInteraction": 1601614074, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65890380, "contactId": 155059, "type": "outgoing", "message": [{ "type": "text", "speech": "Utilizando postman.com" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601614074, "timestamp_ms": 1601614074555667, "__meta": { "status": [{ "value": "sent", "messageId": 65890380, "contactId": 155059, "timestamp_ms": 1601614075066082 }, { "value": "delivered", "messageId": 65890380, "contactId": 155059, "timestamp_ms": 1601614136803000 }], "traceId": null } } }, { "contact": { "id": 1302115, "cId": "3066392446715465", "fullName": "Eddy Virrueta", "firstName": "Eddy", "lastName": "Virrueta", "profilePic": "\/image\/contact\/render\/1302115.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Blog Updates", "Platform Updates", "360Dialog", "Reseller", "Spanish", "Blog Updates", "Platform Updates", "360Dialog", "Reseller", "Spanish", "360DNew"], "createdAt": 1587428938, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 1029, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "No Thank You" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Web Chat: Messages not showing on the Contact's side" }, { "id": 5835, "name": "organization", "type": "text", "value": "Reseller: 39947, CasaMascota: 41237, OttoGrill: 41860" }], "assigneeUserId": 24044, "phone": null, "email": "eddy@botcenter.pe", "pendingSince": 1601611836, "lastInteraction": 1601613391, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65888125, "contactId": 1302115, "type": "incoming", "message": [{ "type": "query", "text": "Y no hay ning\u00fan lugar donde se haga el registro", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601613391, "timestamp_ms": 1601613391525000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 282823, "cId": "2284904161557730", "fullName": "Carliff Carleel", "firstName": "Carliff", "lastName": "Carleel", "profilePic": "\/image\/contact\/render\/282823.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Blog Updates", "Platform Updates", "360DNew", "Reseller"], "createdAt": 1565028008, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 1506, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Ask A Question" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "App\/Mobile Web: Agents can access the Activity Tab to view\/edit custom field or add notes" }, { "id": 5835, "name": "organization", "type": "text", "value": "44767" }, { "id": 313, "name": "company", "type": "text", "value": "yeshello.chat@gmail.com" }], "assigneeUserId": 24044, "phone": null, "email": "carliff@chatbots.my", "pendingSince": 1601604540, "lastInteraction": 1601612903, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65886452, "contactId": 282823, "type": "outgoing", "message": [{ "type": "text", "speech": "That 360dialog will Contact them in Nov for payment" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601612903, "timestamp_ms": 1601612903274794, "__meta": { "status": [{ "value": "sent", "messageId": 65886452, "contactId": 282823, "timestamp_ms": 1601612903808118 }, { "value": "delivered", "messageId": 65886452, "contactId": 282823, "timestamp_ms": 1601612904201000 }, { "value": "read", "messageId": 65886452, "contactId": 282823, "timestamp_ms": 1601613334121000 }], "traceId": null } } }, { "contact": { "id": 3856288, "cId": "3931472676876465", "fullName": "Mario T\u00e9llez", "firstName": "Mario", "lastName": "T\u00e9llez", "profilePic": "\/image\/contact\/render\/3856288.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["WhatsApp CRM", "Platform Support", "Platform Updates", "Oct 2020"], "createdAt": 1601591519, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 64, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "mtellez@belieff.mx", "pendingSince": null, "lastInteraction": 1601612802, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65886121, "contactId": 3856288, "type": "outgoing", "message": [{ "type": "text", "speech": ":)" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601612802, "timestamp_ms": 1601612802494461, "__meta": { "status": [{ "value": "sent", "messageId": 65886121, "contactId": 3856288, "timestamp_ms": 1601612803057090 }, { "value": "delivered", "messageId": 65886121, "contactId": 3856288, "timestamp_ms": 1601612804146000 }, { "value": "read", "messageId": 65886121, "contactId": 3856288, "timestamp_ms": 1601612974604000 }], "traceId": null } } }, { "contact": { "id": 998969, "cId": "923080612956", "fullName": "Contact 923080612956 \ud83d\ude00\ud83d\ude00\ud83d\ude00\ud83d\ude00\ud83d\ude00", "firstName": "Contact 923080612956", "lastName": "\ud83d\ude00\ud83d\ude00\ud83d\ude00\ud83d\ude00\ud83d\ude00", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "PK", "tags": ["Blog Updates", "Platform Updates", "kinza"], "createdAt": 1583902099, "channel": { "id": 34437, "name": "WhatsApp (MessageBird)", "source": "message_bird_whatsapp" }, "channelId": 34437, "channelName": "WhatsApp (MessageBird) (message_bird_whatsapp)", "channelSource": "message_bird_whatsapp", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 186, "fields": [], "assigneeUserId": 132, "phone": "+923080612956", "email": null, "pendingSince": 1601441890, "lastInteraction": 1601610782, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65879270, "contactId": 998969, "type": "outgoing", "message": [{ "type": "attachment", "file": { "type": "audio", "url": "message_bird_whatsapp\/34437\/998969\/6b07f28d64d8b840c2d4516b97581b58\/file_example_mp3_2mg_copy_.mp3" }, "hasPendingAttachment": false }], "senderId": null, "sender": "WhatsApp Echo", "timestamp": 1601610782, "timestamp_ms": 1601610782000000, "__meta": { "status": [{ "value": "sent", "messageId": 65879270, "contactId": 998969, "timestamp_ms": 1601610783684330 }, { "value": "sent", "messageId": 65879270, "contactId": 998969, "timestamp_ms": 1601610782000000 }, { "value": "delivered", "messageId": 65879270, "contactId": 998969, "timestamp_ms": 1601610782000000 }, { "value": "read", "messageId": 65879270, "contactId": 998969, "timestamp_ms": 1601610782000000 }], "traceId": null } } }, { "contact": { "id": 3804113, "cId": "whatsapp:+61433451318", "fullName": "Krizzis Leong", "firstName": "Krizzis", "lastName": "Leong", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AU", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601348912, "channel": { "id": 9043, "name": "WhatApp (Twilio)", "source": "twilio_whatsapp" }, "channelId": 9043, "channelName": "WhatApp (Twilio) (twilio_whatsapp)", "channelSource": "twilio_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": "+61433451318", "email": null, "pendingSince": null, "lastInteraction": 1601608616, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65871208, "contactId": 3804113, "type": "outgoing", "message": [{ "type": "text", "speech": "Equatorial Hotel Kuala Lumpur, Jalan Sultan Ismail, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601608616, "timestamp_ms": 1601608616339044, "__meta": { "status": [{ "value": "pending", "messageId": 65871208, "contactId": 3804113, "timestamp_ms": 1601608617552189 }, { "value": "sent", "messageId": 65871208, "contactId": 3804113, "timestamp_ms": 1601608619208839 }, { "value": "delivered", "messageId": 65871208, "contactId": 3804113, "timestamp_ms": 1601608620395353 }, { "value": "read", "messageId": 65871208, "contactId": 3804113, "timestamp_ms": 1601608622343404 }], "traceId": null } } }, { "contact": { "id": 2242950, "cId": "5214423784895", "fullName": "Bernardo Gonzalez A", "firstName": "Bernardo Gonzalez", "lastName": "A", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MX", "tags": ["WhatsApp CRM", "Whatsapp CRM", "Blog Updates", "Platform Updates"], "createdAt": 1593526252, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 44, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Whatsapp CRM" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "360D: Image Caption not showing on the Message Module" }], "assigneeUserId": null, "phone": "+5214423784895", "email": null, "pendingSince": null, "lastInteraction": 1601608517, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65870823, "contactId": 2242950, "type": "incoming", "message": [{ "type": "query", "text": "Equatorial Hotel Kuala Lumpur\nJalan Sultan Ismail, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia\nhttps:\/\/maps.app.goo.gl\/JtyAWM66A1Xy4DPs7", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601608517, "timestamp_ms": 1601608517000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3348422, "cId": "60163254202", "fullName": "Bernardo Test", "firstName": "Bernardo", "lastName": "Test", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Platform Updates", "August 2020"], "createdAt": 1598949714, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 24, "fields": [], "assigneeUserId": null, "phone": "+60163254202", "email": null, "pendingSince": null, "lastInteraction": 1601608171, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65869548, "contactId": 3348422, "type": "outgoing", "message": [{ "type": "text", "speech": "hello hello" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601608171, "timestamp_ms": 1601608171002537, "__meta": { "status": [{ "value": "pending", "messageId": 65869548, "contactId": 3348422, "timestamp_ms": 1601608172488032 }, { "value": "sent", "messageId": 65869548, "contactId": 3348422, "timestamp_ms": 1601608172000000 }, { "value": "delivered", "messageId": 65869548, "contactId": 3348422, "timestamp_ms": 1601608172000000 }], "traceId": null } } }, { "contact": { "id": 3722402, "cId": "584122491919", "fullName": "Jaime Enrique", "firstName": "Jaime", "lastName": "Enrique", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "VE", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Sales"], "createdAt": 1600894541, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 118, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+584122491919", "email": "Jemt.abrasados@gmail.com", "pendingSince": null, "lastInteraction": 1601608044, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65868953, "contactId": 3722402, "type": "outgoing", "message": [{ "type": "text", "speech": "If yes, were you able to apply for the account with them?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601608044, "timestamp_ms": 1601608044993549, "__meta": { "status": [{ "value": "pending", "messageId": 65868953, "contactId": 3722402, "timestamp_ms": 1601608046689723 }, { "value": "sent", "messageId": 65868953, "contactId": 3722402, "timestamp_ms": 1601608046000000 }, { "value": "delivered", "messageId": 65868953, "contactId": 3722402, "timestamp_ms": 1601608048000000 }], "traceId": null } } }, { "contact": { "id": 3854263, "cId": "5491155173732", "fullName": "Shulian", "firstName": "Shulian", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AR", "tags": ["WhatsApp CRM", "Platform Updates", "Oct 2020"], "createdAt": 1601583357, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 16, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }], "assigneeUserId": null, "phone": "+5491155173732", "email": null, "pendingSince": null, "lastInteraction": 1601607534, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65866826, "contactId": 3854263, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601607534, "timestamp_ms": 1601607534880831, "__meta": { "status": [{ "value": "pending", "messageId": 65866826, "contactId": 3854263, "timestamp_ms": 1601607536188109 }, { "value": "sent", "messageId": 65866826, "contactId": 3854263, "timestamp_ms": 1601607536000000 }, { "value": "delivered", "messageId": 65866826, "contactId": 3854263, "timestamp_ms": 1601607652000000 }], "traceId": null } } }, { "contact": { "id": 3852095, "cId": "4275771555780073", "fullName": "Ramadan Albaz", "firstName": "Ramadan", "lastName": "Albaz", "profilePic": "\/image\/contact\/render\/3852095.jpg", "gender": "male", "locale": "ar_AR", "countryCode": "AR", "tags": ["Platform Updates", "Oct 2020", "WhatsApp CRM"], "createdAt": 1601576979, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601607443, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65866463, "contactId": 3852095, "type": "outgoing", "message": [{ "type": "text", "speech": "Would you still like assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601607443, "timestamp_ms": 1601607443349727, "__meta": { "status": [{ "value": "sent", "messageId": 65866463, "contactId": 3852095, "timestamp_ms": 1601607443874971 }], "traceId": null } } }, { "contact": { "id": 3851915, "cId": "4480149818724385", "fullName": "Hugo Inovar", "firstName": "Hugo", "lastName": "Inovar", "profilePic": "\/image\/contact\/render\/3851915.jpg", "gender": "male", "locale": "pt_BR", "countryCode": "BR", "tags": ["WhatsApp CRM", "Platform Updates", "Oct 2020"], "createdAt": 1601576444, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601607410, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65866354, "contactId": 3851915, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601607410, "timestamp_ms": 1601607410707266, "__meta": { "status": [{ "value": "sent", "messageId": 65866354, "contactId": 3851915, "timestamp_ms": 1601607414177319 }, { "value": "delivered", "messageId": 65866354, "contactId": 3851915, "timestamp_ms": 1601607412493000 }, { "value": "read", "messageId": 65866354, "contactId": 3851915, "timestamp_ms": 1601611515311000 }], "traceId": null } } }, { "contact": { "id": 3847306, "cId": "3283963571679341", "fullName": "Ahmed Hassan", "firstName": "Ahmed", "lastName": "Hassan", "profilePic": "\/image\/contact\/render\/3847306.jpg", "gender": "male", "locale": "ar_AR", "countryCode": "AR", "tags": ["WhatsApp CRM", "Platform Updates", "Oct 2020"], "createdAt": 1601562544, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 19, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601607385, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65866261, "contactId": 3847306, "type": "outgoing", "message": [{ "type": "text", "speech": "What details would you like to know? Would you like to find out more about WhatsApp or the platform?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601607385, "timestamp_ms": 1601607385193439, "__meta": { "status": [{ "value": "sent", "messageId": 65866261, "contactId": 3847306, "timestamp_ms": 1601607385799367 }], "traceId": null } } }, { "contact": { "id": 207337, "cId": "2441478815912653", "fullName": "Rafael Borja Ponce", "firstName": "Rafael", "lastName": "Borja Ponce", "profilePic": "\/image\/contact\/render\/207337.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Blog Updates", "Platform Updates", "360Dialog", "Spanish", "Reseller"], "createdAt": 1560941198, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 1938, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Ask A Question" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Reseller: When a space has a contact limit, no new contacts are created" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 5835, "name": "organization", "type": "text", "value": "829" }], "assigneeUserId": null, "phone": null, "email": "rborja@ecuabots.com", "pendingSince": null, "lastInteraction": 1601606001, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65860554, "contactId": 207337, "type": "incoming", "message": [{ "type": "query", "text": "\ud83d\udc4d", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601606001, "timestamp_ms": 1601606001429000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1337905, "cId": "724054905", "fullName": "M\u00f4nica Oliveira", "firstName": "M\u00f4nica", "lastName": "Oliveira", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Business5K"], "createdAt": 1587751027, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 227, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 313, "name": "company", "type": "text", "value": "http:\/\/anbima.com.br\/" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Broadcast: Collect delivery report" }, { "id": 5835, "name": "organization", "type": "text", "value": "31815" }, { "id": 2145, "name": "space_name", "type": "text", "value": "ANBIMA" }], "assigneeUserId": null, "phone": null, "email": "monica.oliveira@anbima.com.br", "pendingSince": null, "lastInteraction": 1601604281, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65852592, "contactId": 1337905, "type": "outgoing", "message": [{ "type": "text", "speech": "Would be very nice if you could respond to your recommendation on our Facebook with the good news \ud83d\ude03" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601604281, "timestamp_ms": 1601604281783625, "__meta": { "status": [{ "value": "sent", "messageId": 65852592, "contactId": 1337905, "timestamp_ms": 1601604282631653 }], "traceId": null } } }, { "contact": { "id": 2931150, "cId": "1197451953", "fullName": "Bernardo Gonzalez", "firstName": "Bernardo", "lastName": "Gonzalez", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["BernardoGA", "Platform Updates", "August 2020", "Spanish", "WhatsApp CRM", "Platform Support"], "createdAt": 1596847171, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 197, "fields": [{ "id": 620, "name": "create_trelo_card", "type": "text", "value": "Long Rating Survey doesn\u2019t display correctly" }, { "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "emailexample@mail.com", "pendingSince": null, "lastInteraction": 1601603570, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65848704, "contactId": 2931150, "type": "outgoing", "message": [{ "type": "rating", "title": "This is my very long rating test, to verify how it is going to look at the mobile app, please select between 1 to 5 ", "stars": 5 }], "senderId": 24044, "sender": "Survey", "timestamp": 1601603570, "timestamp_ms": 1601603570598091, "__meta": { "status": [{ "value": "sent", "messageId": 65848704, "contactId": 2931150, "timestamp_ms": 1601603573952079 }], "traceId": null } } }, { "contact": { "id": 3850996, "cId": "83c9619c-7db6-4dc9-b456-853c140b2bb3", "fullName": "Nadd Nadd", "firstName": "Nadd", "lastName": "Nadd", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Partnerships", "Platform Updates", "Oct 2020"], "createdAt": 1601573902, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 23, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Reseller Program" }], "assigneeUserId": null, "phone": null, "email": "nadd@b.com", "pendingSince": null, "lastInteraction": 1601573972, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65670795, "contactId": 3850996, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601573972, "timestamp_ms": 1601573972078736, "__meta": { "status": [{ "value": "failed", "messageId": 65670795, "contactId": 3850996, "timestamp_ms": 1601573972112123, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3845558, "cId": "b39ce48a-7530-4cb6-9293-a1107e3d73e0", "fullName": "nadia du plessis", "firstName": "nadia", "lastName": "du plessis", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Sales", "Platform Updates", "Oct 2020"], "createdAt": 1601556858, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "nadia@mortgageallies.ca", "pendingSince": null, "lastInteraction": 1601556974, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65558339, "contactId": 3845558, "type": "incoming", "message": [{ "type": "query", "text": "Hi we have a few questions and was wondering if we can get a demo of the software", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601556974, "timestamp_ms": 1601556974556427, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3842340, "cId": "2791a47a-d8ac-4b4d-89c9-30dfe3efdfaf", "fullName": "boon lim", "firstName": "boon", "lastName": "lim", "profilePic": "", "gender": "N\/A", "locale": "en_SG", "countryCode": "SG", "tags": ["WhatsApp CRM", "Platform Updates", "Oct 2020"], "createdAt": 1601537033, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 24, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": "blatmotion@gmail.com", "pendingSince": null, "lastInteraction": 1601541278, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65500378, "contactId": 3842340, "type": "outgoing", "message": [{ "type": "text", "speech": "How would you like to use WhatsApp on our platform?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601541278, "timestamp_ms": 1601541278841346, "__meta": { "status": [{ "value": "sent", "messageId": 65500378, "contactId": 3842340, "timestamp_ms": 1601541278880161 }, { "value": "delivered", "messageId": 65500378, "contactId": 3842340, "timestamp_ms": 1601541279026856 }], "traceId": null } } }, { "contact": { "id": 3833872, "cId": "65310", "fullName": "Vladimir Sumarokov", "firstName": "Vladimir", "lastName": "Sumarokov", "profilePic": "\/image\/contact\/render\/3833872.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601492794, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 15, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "sumarokov.vp@gmail.com", "pendingSince": null, "lastInteraction": 1601540700, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65498283, "contactId": 3833872, "type": "outgoing", "message": [{ "type": "text", "speech": "May I know which kind of service are you providing with your current chatbot?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601540700, "timestamp_ms": 1601540700026924, "__meta": { "status": [{ "value": "sent", "messageId": 65498283, "contactId": 3833872, "timestamp_ms": 1601540700927733 }], "traceId": null } } }, { "contact": { "id": 190094, "cId": "2816331538409472", "fullName": "S\u00e9bastien Olive", "firstName": "S\u00e9bastien", "lastName": "Olive", "profilePic": "\/image\/contact\/render\/190094.jpg", "gender": "male", "locale": "fr_FR", "countryCode": "FR", "tags": ["Blog Updates", "Platform Updates"], "createdAt": 1557363969, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 810, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }], "assigneeUserId": null, "phone": null, "email": "admin@oliveandlake.com", "pendingSince": null, "lastInteraction": 1601540218, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65496617, "contactId": 190094, "type": "outgoing", "message": [{ "type": "text", "speech": "You too, take care~" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601540218, "timestamp_ms": 1601540218187507, "__meta": { "status": [{ "value": "sent", "messageId": 65496617, "contactId": 190094, "timestamp_ms": 1601540218686219 }, { "value": "delivered", "messageId": 65496617, "contactId": 190094, "timestamp_ms": 1601540218929000 }, { "value": "read", "messageId": 65496617, "contactId": 190094, "timestamp_ms": 1601540224375000 }], "traceId": null } } }, { "contact": { "id": 3832622, "cId": "919940056952", "fullName": "Muthamil Selvan", "firstName": "Muthamil", "lastName": "Selvan", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601488344, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 19, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+919940056952", "email": "taamche@gmail.com", "pendingSince": null, "lastInteraction": 1601538625, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65490405, "contactId": 3832622, "type": "outgoing", "message": [{ "type": "text", "speech": "If you could tell me about your business, I can highlight features and other aspects of our platform that suit your use case." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601538625, "timestamp_ms": 1601538625392345, "__meta": { "status": [{ "value": "pending", "messageId": 65490405, "contactId": 3832622, "timestamp_ms": 1601538626861990 }, { "value": "sent", "messageId": 65490405, "contactId": 3832622, "timestamp_ms": 1601538626000000 }, { "value": "delivered", "messageId": 65490405, "contactId": 3832622, "timestamp_ms": 1601538627000000 }], "traceId": null } } }, { "contact": { "id": 2748041, "cId": "258fb4b0-3d46-4a8c-9df9-ebc70b373a90", "fullName": "alex test", "firstName": "alex", "lastName": "test", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Blog Updates", "Platform Updates", "Sales", "WhatsApp CRM"], "createdAt": 1595951794, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 52, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "test@gmail.com", "pendingSince": null, "lastInteraction": 1601534623, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65475622, "contactId": 2748041, "type": "outgoing", "message": [{ "type": "text", "speech": "Hello\u00a0\ud83d\udc4b" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601534623, "timestamp_ms": 1601534623893444, "__meta": { "status": [{ "value": "sent", "messageId": 65475622, "contactId": 2748041, "timestamp_ms": 1601534623919162 }, { "value": "delivered", "messageId": 65475622, "contactId": 2748041, "timestamp_ms": 1601534623967352 }, { "value": "read", "messageId": 65475622, "contactId": 2748041, "timestamp_ms": 1601534703857299 }], "traceId": null } } }, { "contact": { "id": 3826947, "cId": "4823599944331634", "fullName": "Ayushi Rana", "firstName": "Ayushi", "lastName": "Rana", "profilePic": "\/image\/contact\/render\/3826947.jpg", "gender": "female", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601467842, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 16, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601532175, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65467536, "contactId": 3826947, "type": "incoming", "message": [{ "type": "query", "text": "Sure", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601532175, "timestamp_ms": 1601532175797000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 233115, "cId": "319232406", "fullName": "Ferney Beltr\u00e1n", "firstName": "Ferney", "lastName": "Beltr\u00e1n", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Reseller Program", "Blog Updates", "360Dialog", "Platform Updates", "Spanish", "Reseller"], "createdAt": 1562837126, "channel": { "id": 981, "name": "Rocketbots Telegram", "source": "telegram" }, "channelId": 981, "channelName": "Rocketbots Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 2036, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Ask A Question" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Message Module: Platform doesn\u2019t respond to clicks" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 313, "name": "company", "type": "text", "value": "Reseller TotalBots" }, { "id": 5835, "name": "organization", "type": "text", "value": "9194" }], "assigneeUserId": null, "phone": null, "email": "fbeltran@bakian.co", "pendingSince": null, "lastInteraction": 1601530932, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65463285, "contactId": 233115, "type": "outgoing", "message": [{ "type": "text", "speech": "Intentaremos replicar ese comportamiento" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601530932, "timestamp_ms": 1601530932041022, "__meta": { "status": [{ "value": "sent", "messageId": 65463285, "contactId": 233115, "timestamp_ms": 1601530932985843 }], "traceId": null } } }, { "contact": { "id": 206282, "cId": "2177155655666233", "fullName": "Mauricio Vulin", "firstName": "Mauricio", "lastName": "Vulin", "profilePic": "\/image\/contact\/render\/206282.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Blog Updates", "Platform Updates", "360Dialog", "Platform Support", "Reseller"], "createdAt": 1560862139, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 1684, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Test zapier, ignore" }, { "id": 313, "name": "company", "type": "text", "value": "okeybot.com" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 5835, "name": "organization", "type": "text", "value": "8072" }], "assigneeUserId": null, "phone": null, "email": "okeybot.backup@gmail.com", "pendingSince": null, "lastInteraction": 1601527848, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65453794, "contactId": 206282, "type": "incoming", "message": [{ "type": "query", "text": "jejejeje", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601527848, "timestamp_ms": 1601527848065000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3840549, "cId": "Ue3e59eb28cce368b4217ad3fed307d2a", "fullName": "Nop V.", "firstName": "Nop V.", "lastName": "", "profilePic": "\/image\/contact\/render\/3840549.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Updates", "Oct 2020", "Sales"], "createdAt": 1601523872, "channel": { "id": 5097, "name": "Rocketbots Line", "source": "line" }, "channelId": 5097, "channelName": "Rocketbots Line (line)", "channelSource": "line", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 27, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601527073, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65451299, "contactId": 3840549, "type": "incoming", "message": [{ "type": "query", "text": "See you that day!! Have a great day ", "platform": "line" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601527073, "timestamp_ms": 1601527073879000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3840819, "cId": "100785675134497", "fullName": "Guest 2966", "firstName": "Guest", "lastName": "2966", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX9YxXSX&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=ea9f59cd31770a5d99938e51bfc4fb0e&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Oct 2020"], "createdAt": 1601525774, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601525992, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65447943, "contactId": 3840819, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601525992, "timestamp_ms": 1601525992643324, "__meta": { "status": [{ "value": "sent", "messageId": 65447943, "contactId": 3840819, "timestamp_ms": 1601525993243987 }], "traceId": null } } }, { "contact": { "id": 1082032, "cId": "404483594", "fullName": "\u535a\u5b87", "firstName": "\u535a\u5b87", "lastName": "", "profilePic": "\/image\/contact\/render\/1082032.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Business40K"], "createdAt": 1585205939, "channel": { "id": 981, "name": "Rocketbots Telegram", "source": "telegram" }, "channelId": 981, "channelName": "Rocketbots Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 517, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Broadcast failed Viber" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 2145, "name": "space_name", "type": "text", "value": "777Kyat" }, { "id": 313, "name": "company", "type": "text", "value": "777kyat@gmail.com" }, { "id": 5835, "name": "organization", "type": "text", "value": "18280" }], "assigneeUserId": null, "phone": null, "email": "yuechaichun@gmail.com", "pendingSince": null, "lastInteraction": 1601524567, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65443370, "contactId": 1082032, "type": "outgoing", "message": [{ "type": "text", "speech": "My pleasure \ud83d\ude0a" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601524567, "timestamp_ms": 1601524567134964, "__meta": { "status": [{ "value": "sent", "messageId": 65443370, "contactId": 1082032, "timestamp_ms": 1601524568190096 }], "traceId": null } } }, { "contact": { "id": 3839343, "cId": "919717889300", "fullName": "ANUJJ MEHTA", "firstName": "ANUJJ", "lastName": "MEHTA", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601517993, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 25, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": "+919717889300", "email": null, "pendingSince": null, "lastInteraction": 1601522284, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65435306, "contactId": 3839343, "type": "incoming", "message": [{ "type": "query", "text": "Okay", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601522284, "timestamp_ms": 1601522284000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3840187, "cId": "3516443931741253", "fullName": "William Lee", "firstName": "William", "lastName": "Lee", "profilePic": "\/image\/contact\/render\/3840187.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601521943, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "info@asianbet777.com", "pendingSince": null, "lastInteraction": 1601522175, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65434927, "contactId": 3840187, "type": "incoming", "message": [{ "type": "query", "text": "end", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601522175, "timestamp_ms": 1601522175509000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3758092, "cId": "50689271028", "fullName": "Larry", "firstName": "Larry", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CR", "tags": ["Sales", "Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1601076001, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 153, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "51213" }], "assigneeUserId": null, "phone": "+50689271028", "email": "larry@bagelboyscr.com", "pendingSince": null, "lastInteraction": 1601522137, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65434792, "contactId": 3758092, "type": "outgoing", "message": [{ "type": "text", "speech": "Yes, you can email them to ask for the namespace." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601522137, "timestamp_ms": 1601522137712944, "__meta": { "status": [{ "value": "pending", "messageId": 65434792, "contactId": 3758092, "timestamp_ms": 1601522139174313 }, { "value": "sent", "messageId": 65434792, "contactId": 3758092, "timestamp_ms": 1601522139000000 }, { "value": "delivered", "messageId": 65434792, "contactId": 3758092, "timestamp_ms": 1601522139000000 }], "traceId": null } } }, { "contact": { "id": 3840202, "cId": "105538134651979", "fullName": "Guest 8106", "firstName": "Guest", "lastName": "8106", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX8OKtqh&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=9caf2b0382357fe0086f00e2fa87a006&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Oct 2020"], "createdAt": 1601522029, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 16, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Back" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601522125, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65434747, "contactId": 3840202, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601522125, "timestamp_ms": 1601522125089178, "__meta": { "status": [{ "value": "sent", "messageId": 65434747, "contactId": 3840202, "timestamp_ms": 1601522125586282 }], "traceId": null } } }, { "contact": { "id": 3839389, "cId": "4470331829708606", "fullName": "Wafie Ali", "firstName": "Wafie", "lastName": "Ali", "profilePic": "\/image\/contact\/render\/3839389.jpg", "gender": "male", "locale": "ms_MY", "countryCode": "MY", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601518279, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601520968, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65430508, "contactId": 3839389, "type": "outgoing", "message": [{ "type": "text", "speech": "We're located in Equatorial Plaza, in KL." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601520968, "timestamp_ms": 1601520968402760, "__meta": { "status": [{ "value": "sent", "messageId": 65430508, "contactId": 3839389, "timestamp_ms": 1601520969016210 }, { "value": "delivered", "messageId": 65430508, "contactId": 3839389, "timestamp_ms": 1601520969500000 }, { "value": "read", "messageId": 65430508, "contactId": 3839389, "timestamp_ms": 1601521364713000 }], "traceId": null } } }, { "contact": { "id": 3839965, "cId": "3343720398996808", "fullName": "Joseph Cardenas Soto", "firstName": "Joseph", "lastName": "Cardenas Soto", "profilePic": "\/image\/contact\/render\/3839965.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601520692, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 14, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601520955, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65430461, "contactId": 3839965, "type": "outgoing", "message": [{ "type": "text", "speech": "Is there anything else you'll like to know about WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601520955, "timestamp_ms": 1601520955084214, "__meta": { "status": [{ "value": "sent", "messageId": 65430461, "contactId": 3839965, "timestamp_ms": 1601520955583042 }, { "value": "delivered", "messageId": 65430461, "contactId": 3839965, "timestamp_ms": 1601520956176000 }], "traceId": null } } }, { "contact": { "id": 3830676, "cId": "4921651054519630", "fullName": "Mikhael Sasiang", "firstName": "Mikhael", "lastName": "Sasiang", "profilePic": "\/image\/contact\/render\/3830676.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601482247, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 4, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601518416, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65421128, "contactId": 3830676, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Mikhael, morning. Do you still need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601518416, "timestamp_ms": 1601518416082893, "__meta": { "status": [{ "value": "sent", "messageId": 65421128, "contactId": 3830676, "timestamp_ms": 1601518416811495 }], "traceId": null } } }, { "contact": { "id": 3831584, "cId": "3356970907751548", "fullName": "Joy Cheok", "firstName": "Joy", "lastName": "Cheok", "profilePic": "\/image\/contact\/render\/3831584.jpg", "gender": "female", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Sales"], "createdAt": 1601485063, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 34, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601518362, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65420992, "contactId": 3831584, "type": "outgoing", "message": [{ "type": "text", "speech": "Is there anyway you will be able to make all 268 people send you a message before you blast?" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601518362, "timestamp_ms": 1601518362672644, "__meta": { "status": [{ "value": "sent", "messageId": 65420992, "contactId": 3831584, "timestamp_ms": 1601518363179151 }, { "value": "delivered", "messageId": 65420992, "contactId": 3831584, "timestamp_ms": 1601518364656000 }, { "value": "read", "messageId": 65420992, "contactId": 3831584, "timestamp_ms": 1601532658350000 }], "traceId": null } } }, { "contact": { "id": 3833924, "cId": "106500177887179", "fullName": "Guest 3050", "firstName": "Guest", "lastName": "3050", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX-ydKUO&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=53eed38a7b22d876f0b1049a1314c8d2&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601493002, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 4, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601517060, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65416544, "contactId": 3833924, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi, we're back~ Do you still need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601517060, "timestamp_ms": 1601517060139253, "__meta": { "status": [{ "value": "sent", "messageId": 65416544, "contactId": 3833924, "timestamp_ms": 1601517060730575 }], "traceId": null } } }, { "contact": { "id": 3834357, "cId": "69e68cd4-f9d2-41fa-8e07-92dc44390eb3", "fullName": "Test User", "firstName": "Test", "lastName": "User", "profilePic": "", "gender": "N\/A", "locale": "de_DE", "countryCode": "DE", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601494671, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "test@user.nope", "pendingSince": null, "lastInteraction": 1601494741, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65317798, "contactId": 3834357, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601494741, "timestamp_ms": 1601494741596910, "__meta": { "status": [{ "value": "sent", "messageId": 65317798, "contactId": 3834357, "timestamp_ms": 1601494741630646 }, { "value": "delivered", "messageId": 65317798, "contactId": 3834357, "timestamp_ms": 1601494742711084 }, { "value": "read", "messageId": 65317798, "contactId": 3834357, "timestamp_ms": 1601494745194186 }], "traceId": null } } }, { "contact": { "id": 3832744, "cId": "983afae2-0bcc-4f77-a887-c65e148b4252", "fullName": "BOYAN PETROV", "firstName": "BOYAN", "lastName": "PETROV", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601488914, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "cutequakey@gmail.com", "pendingSince": null, "lastInteraction": 1601488988, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65282827, "contactId": 3832744, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601488988, "timestamp_ms": 1601488988148552, "__meta": { "status": [{ "value": "sent", "messageId": 65282827, "contactId": 3832744, "timestamp_ms": 1601488988189368 }, { "value": "delivered", "messageId": 65282827, "contactId": 3832744, "timestamp_ms": 1601488988559366 }, { "value": "read", "messageId": 65282827, "contactId": 3832744, "timestamp_ms": 1601489191855759 }], "traceId": null } } }, { "contact": { "id": 3831782, "cId": "1e5b9a17-0c3d-41ba-a182-fc38c0037dd9", "fullName": "Dan Martinez", "firstName": "Dan", "lastName": "Martinez", "profilePic": "", "gender": "N\/A", "locale": "es_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601485861, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "mar@gmail.com", "pendingSince": null, "lastInteraction": 1601485931, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65261853, "contactId": 3831782, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601485931, "timestamp_ms": 1601485931640713, "__meta": { "status": [{ "value": "failed", "messageId": 65261853, "contactId": 3831782, "timestamp_ms": 1601485931672110, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3831539, "cId": "352d4f79-2559-49fa-9ea6-22ab260b37ef", "fullName": "Valerie Bouchard", "firstName": "Valerie", "lastName": "Bouchard", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020", "Sales"], "createdAt": 1601484958, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 8, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "vbouchard@tecnic.ca", "pendingSince": null, "lastInteraction": 1601485029, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65255800, "contactId": 3831539, "type": "outgoing", "message": [{ "type": "text", "speech": "Could you tell us about your company and the problem you would like to solve?" }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601485029, "timestamp_ms": 1601485029309264, "__meta": { "status": [{ "value": "sent", "messageId": 65255800, "contactId": 3831539, "timestamp_ms": 1601485029377333 }, { "value": "delivered", "messageId": 65255800, "contactId": 3831539, "timestamp_ms": 1601485029928006 }, { "value": "read", "messageId": 65255800, "contactId": 3831539, "timestamp_ms": 1601485029924137 }], "traceId": null } } }, { "contact": { "id": 3830972, "cId": "83741b7e-4861-4c49-a3e2-4a792fa7e6d9", "fullName": "asdf sdf", "firstName": "asdf", "lastName": "sdf", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601483157, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "asdfasf@yopmail.com", "pendingSince": null, "lastInteraction": 1601483231, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65244067, "contactId": 3830972, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601483231, "timestamp_ms": 1601483231891243, "__meta": { "status": [{ "value": "failed", "messageId": 65244067, "contactId": 3830972, "timestamp_ms": 1601483231922094, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3830804, "cId": "90cc82b3-4a5d-49a8-ac86-c6e8e7278981", "fullName": "ss ss", "firstName": "ss", "lastName": "ss", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601482727, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 8, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "sss@sd.com", "pendingSince": null, "lastInteraction": 1601482803, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65241044, "contactId": 3830804, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601482803, "timestamp_ms": 1601482803902815, "__meta": { "status": [{ "value": "failed", "messageId": 65241044, "contactId": 3830804, "timestamp_ms": 1601482803950388, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3829899, "cId": "3f68fd82-5588-470f-be46-356a59803a92", "fullName": "Xavier Cifuentes", "firstName": "Xavier", "lastName": "Cifuentes", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1601479746, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 30, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Connect API Account" }], "assigneeUserId": null, "phone": null, "email": "commercial@alldigital-marketing.com", "pendingSince": null, "lastInteraction": 1601480763, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65226513, "contactId": 3829899, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "Here is some basic info about WhatsApp", "replies": ["App vs API", "Get API Account", "Connect API Account", "Back"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601480763, "timestamp_ms": 1601480763233477, "__meta": { "status": [{ "value": "sent", "messageId": 65226513, "contactId": 3829899, "timestamp_ms": 1601480763307892 }, { "value": "delivered", "messageId": 65226513, "contactId": 3829899, "timestamp_ms": 1601480764548551 }], "traceId": null } } }, { "contact": { "id": 3808006, "cId": "5511930280488", "fullName": "Cidadania E Visto", "firstName": "Cidadania E", "lastName": "Visto", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "BR", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601375647, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 5835, "name": "organization", "type": "text", "value": "51375" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+5511930280488", "email": "fabio@cidadaniaevisto.com.br", "pendingSince": null, "lastInteraction": 1601465047, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65141968, "contactId": 3808006, "type": "outgoing", "message": [{ "type": "text", "speech": "Please let me know if you have any questions or need help setting up" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601465047, "timestamp_ms": 1601465047770207, "__meta": { "status": [{ "value": "pending", "messageId": 65141968, "contactId": 3808006, "timestamp_ms": 1601465049116609 }, { "value": "sent", "messageId": 65141968, "contactId": 3808006, "timestamp_ms": 1601465049000000 }, { "value": "delivered", "messageId": 65141968, "contactId": 3808006, "timestamp_ms": 1601465049000000 }], "traceId": null } } }, { "contact": { "id": 3571703, "cId": "3261996620553901", "fullName": "Obn Ohrid", "firstName": "Obn", "lastName": "Ohrid", "profilePic": "\/image\/contact\/render\/3571703.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600143361, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 1057, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 5835, "name": "organization", "type": "text", "value": "50465" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Contacts API: Default custom fields are not retrieved automatically" }], "assigneeUserId": null, "phone": null, "email": "kristijan_mbm@yahoo.co.uk", "pendingSince": null, "lastInteraction": 1601460636, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65125771, "contactId": 3571703, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601460636, "timestamp_ms": 1601460636243051, "__meta": { "status": [{ "value": "sent", "messageId": 65125771, "contactId": 3571703, "timestamp_ms": 1601460636743260 }, { "value": "delivered", "messageId": 65125771, "contactId": 3571703, "timestamp_ms": 1601460637421000 }, { "value": "read", "messageId": 65125771, "contactId": 3571703, "timestamp_ms": 1601460643520000 }], "traceId": null } } }, { "contact": { "id": 3825578, "cId": "9ba58c5f-1fba-4c89-8779-d45f8dcfc843", "fullName": "Avi Neupane", "firstName": "Avi", "lastName": "Neupane", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601457835, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 76, "fields": [{ "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "avi.neupane3@gmail.com", "pendingSince": null, "lastInteraction": 1601460321, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65124564, "contactId": 3825578, "type": "outgoing", "message": [{ "type": "text", "speech": "Our HQ is in Hong Kong" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601460321, "timestamp_ms": 1601460321086229, "__meta": { "status": [{ "value": "failed", "messageId": 65124564, "contactId": 3825578, "timestamp_ms": 1601460321132715, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 1596757, "cId": "2769741963134632", "fullName": "Paul Walker", "firstName": "Paul", "lastName": "Walker", "profilePic": "\/image\/contact\/render\/1596757.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Blog Updates", "Platform Updates"], "createdAt": 1589804626, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "pending", "botStatus": true, "messagesCount": 583, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "38212" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Fastbrand Support" }], "assigneeUserId": 44172, "phone": null, "email": "fastbrandmarketing@gmail.com", "pendingSince": 1600941030, "lastInteraction": 1601458679, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65119309, "contactId": 1596757, "type": "outgoing", "message": [{ "type": "text", "speech": "WhatsApp Broadcast is now available for 360dialog, Twilio and MessageBird WhatsApp channels" }], "senderId": 1796, "sender": "Facebook Tag (Account Update) - Iaroslav Kudritskiy", "timestamp": 1601458679, "timestamp_ms": 1601458679585208, "__meta": { "status": [{ "value": "sent", "messageId": 65119309, "contactId": 1596757, "timestamp_ms": 1601458680515637 }, { "value": "delivered", "messageId": 65119309, "contactId": 1596757, "timestamp_ms": 1601458685924000 }, { "value": "read", "messageId": 65119309, "contactId": 1596757, "timestamp_ms": 1601546670778000 }], "traceId": null } } }, { "contact": { "id": 1275915, "cId": "673527540", "fullName": "William Tam", "firstName": "William", "lastName": "Tam", "profilePic": "\/image\/contact\/render\/1275915.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Blog Updates", "Platform Updates", "Business10K"], "createdAt": 1587196056, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 310, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Demo Request" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 5835, "name": "organization", "type": "text", "value": "37744" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Web Chat: Unable to remove branding, the options are not saved" }, { "id": 2145, "name": "space_name", "type": "text", "value": "IndiBet" }], "assigneeUserId": null, "phone": null, "email": "william@198odds.com", "pendingSince": null, "lastInteraction": 1601457818, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65116160, "contactId": 1275915, "type": "outgoing", "message": [{ "type": "text", "speech": "It is definitely something we will consider once we start rebuilding out WebChat widget" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601457818, "timestamp_ms": 1601457818636951, "__meta": { "status": [{ "value": "sent", "messageId": 65116160, "contactId": 1275915, "timestamp_ms": 1601457819567761 }], "traceId": null } } }, { "contact": { "id": 1866465, "cId": "85296411122", "fullName": "Wong", "firstName": "Wong", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "HK", "tags": ["Partnerships", "Blog Updates", "Platform Updates", "360Dialog", "Reseller", "Sept 2020"], "createdAt": 1591347378, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 336, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Reseller Program" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 5835, "name": "organization", "type": "text", "value": "49698" }, { "id": 313, "name": "company", "type": "text", "value": "toddwong@2digi.co" }], "assigneeUserId": null, "phone": "+85296411122", "email": "todd.ht.wong@gmail.com", "pendingSince": null, "lastInteraction": 1601457770, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65115958, "contactId": 1866465, "type": "outgoing", "message": [{ "type": "text", "speech": "My pleasure \ud83d\ude0a" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601457770, "timestamp_ms": 1601457770824482, "__meta": { "status": [{ "value": "pending", "messageId": 65115958, "contactId": 1866465, "timestamp_ms": 1601457772163089 }, { "value": "sent", "messageId": 65115958, "contactId": 1866465, "timestamp_ms": 1601457772000000 }, { "value": "delivered", "messageId": 65115958, "contactId": 1866465, "timestamp_ms": 1601457773000000 }], "traceId": null } } }, { "contact": { "id": 2851406, "cId": "6581662569", "fullName": "Jacqueline Chong", "firstName": "Jacqueline", "lastName": "Chong", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "SG", "tags": ["WhatsApp CRM", "Platform Support", "Blog Updates", "Platform Updates"], "createdAt": 1596448299, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 209, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "45469" }], "assigneeUserId": null, "phone": "+6581662569", "email": "jacqueline.chong@ikari.sg", "pendingSince": null, "lastInteraction": 1601457409, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65114637, "contactId": 2851406, "type": "incoming", "message": [{ "type": "query", "text": "noted", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601457409, "timestamp_ms": 1601457409000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1744639, "cId": "CMRzm7l820A1uU5iosofVA==", "fullName": "Bernardo Gonzalez", "firstName": "Bernardo", "lastName": "Gonzalez", "profilePic": "\/image\/contact\/render\/1744639.jpg", "gender": "N\/A", "locale": "EN_MY", "countryCode": "MY", "tags": ["Blog Updates", "Platform Updates", "WhatsApp CRM", "Partnerships", "BernardoGA", "Berna", "Sales"], "createdAt": 1590647613, "channel": { "id": 38823, "name": "Respond.io Viber", "source": "viber" }, "channelId": 38823, "channelName": "Respond.io Viber (viber)", "channelSource": "viber", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 89, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601456918, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65112920, "contactId": 1744639, "type": "outgoing", "message": [{ "type": "text", "speech": "Could you tell us about your company and the problem you would like to solve?" }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601456918, "timestamp_ms": 1601456918158154, "__meta": { "status": [{ "value": "sent", "messageId": 65112920, "contactId": 1744639, "timestamp_ms": 1601456918895423 }, { "value": "delivered", "messageId": 65112920, "contactId": 1744639, "timestamp_ms": 1601456919031000 }, { "value": "read", "messageId": 65112920, "contactId": 1744639, "timestamp_ms": 1601456919620000 }], "traceId": null } } }, { "contact": { "id": 3824733, "cId": "101511121726432", "fullName": "Guest 5927", "firstName": "Guest", "lastName": "5927", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX9YxXSX&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=ea9f59cd31770a5d99938e51bfc4fb0e&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601451410, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601453173, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65099061, "contactId": 3824733, "type": "outgoing", "message": [{ "type": "text", "speech": "^^" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601453173, "timestamp_ms": 1601453173758363, "__meta": { "status": [{ "value": "sent", "messageId": 65099061, "contactId": 3824733, "timestamp_ms": 1601453174253869 }], "traceId": null } } }, { "contact": { "id": 2430171, "cId": "3038650189545722", "fullName": "Jean Jean", "firstName": "Jean", "lastName": "Jean", "profilePic": "\/image\/contact\/render\/2430171.jpg", "gender": "female", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Blog Updates", "Platform Updates"], "createdAt": 1594399304, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 56, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "44162" }], "assigneeUserId": null, "phone": null, "email": "actionlabssubkluz0n@gmail.com", "pendingSince": null, "lastInteraction": 1601452850, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65097790, "contactId": 2430171, "type": "outgoing", "message": [{ "type": "text", "speech": "Settings > Automatic Assignment" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601452850, "timestamp_ms": 1601452850652402, "__meta": { "status": [{ "value": "sent", "messageId": 65097790, "contactId": 2430171, "timestamp_ms": 1601452851516599 }, { "value": "read", "messageId": 65097790, "contactId": 2430171, "timestamp_ms": 1601461563193000 }], "traceId": null } } }, { "contact": { "id": 3813465, "cId": "252e4085-258b-41a8-ad98-1180989e2df9", "fullName": "vicky vk", "firstName": "vicky", "lastName": "vk", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601398280, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 22, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "vickyvk017@gmail.com", "pendingSince": null, "lastInteraction": 1601451302, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65091505, "contactId": 3813465, "type": "incoming", "message": [{ "type": "query", "text": "If you are good in something never do it for free :D", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601451302, "timestamp_ms": 1601451302559592, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3384959, "cId": "1288550423", "fullName": "Alexey Pol", "firstName": "Alexey", "lastName": "Pol", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020", "Business10K"], "createdAt": 1599130468, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 98, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }], "assigneeUserId": null, "phone": null, "email": "whelp@instafxgroup.com", "pendingSince": null, "lastInteraction": 1601450601, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65089288, "contactId": 3384959, "type": "outgoing", "message": [{ "type": "text", "speech": "You're welcome\u00a0\ud83d\udc4c" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601450601, "timestamp_ms": 1601450601317413, "__meta": { "status": [{ "value": "sent", "messageId": 65089288, "contactId": 3384959, "timestamp_ms": 1601450602251586 }], "traceId": null } } }, { "contact": { "id": 3776541, "cId": "3420439054681681", "fullName": "Rida Runcaite", "firstName": "Rida", "lastName": "Runcaite", "profilePic": "\/image\/contact\/render\/3776541.jpg", "gender": "female", "locale": "sv_SE", "countryCode": "SE", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601213405, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 49, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 5835, "name": "organization", "type": "text", "value": "51276" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "rida.runcaite@gmail.com", "pendingSince": null, "lastInteraction": 1601449634, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65085731, "contactId": 3776541, "type": "outgoing", "message": [{ "type": "text", "speech": "You're welcome\u00a0\ud83d\udc4c" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601449634, "timestamp_ms": 1601449634705008, "__meta": { "status": [{ "value": "sent", "messageId": 65085731, "contactId": 3776541, "timestamp_ms": 1601449635423187 }, { "value": "delivered", "messageId": 65085731, "contactId": 3776541, "timestamp_ms": 1601449635420000 }], "traceId": null } } }, { "contact": { "id": 3824492, "cId": "103878104819115", "fullName": "Guest 1096", "firstName": "Guest", "lastName": "1096", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX-ydKUO&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=53eed38a7b22d876f0b1049a1314c8d2&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601449437, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601449478, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65085090, "contactId": 3824492, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601449478, "timestamp_ms": 1601449478924301, "__meta": { "status": [{ "value": "sent", "messageId": 65085090, "contactId": 3824492, "timestamp_ms": 1601449479414926 }], "traceId": null } } }, { "contact": { "id": 3824205, "cId": "73712545-fe8b-4d13-8c91-99eb203737f7", "fullName": "Ayushi Rana", "firstName": "Ayushi", "lastName": "Rana", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601447339, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "ayushi.r@betapage.app", "pendingSince": null, "lastInteraction": 1601447372, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65077214, "contactId": 3824205, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601447372, "timestamp_ms": 1601447372706587, "__meta": { "status": [{ "value": "failed", "messageId": 65077214, "contactId": 3824205, "timestamp_ms": 1601447372752425, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3817519, "cId": "94009302", "fullName": "Kamil Semavi", "firstName": "Kamil", "lastName": "Semavi", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601411250, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 23, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "kamil.semavi@netonline.net", "pendingSince": null, "lastInteraction": 1601444982, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65068190, "contactId": 3817519, "type": "incoming", "message": [{ "type": "query", "text": "\ud83d\udc4d\ud83c\udffb", "platform": "telegram" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601444982, "timestamp_ms": 1601444982000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3444821, "cId": "683965472", "fullName": "Krrizis ", "firstName": "Krrizis", "lastName": "", "profilePic": "\/image\/contact\/render\/3444821.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Sales", "Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1599465923, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 42, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Voice memos does not play on the iOS app" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601443979, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65064824, "contactId": 3444821, "type": "outgoing", "message": [{ "type": "text", "speech": "To trigger the welcome message" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601443979, "timestamp_ms": 1601443979568607, "__meta": { "status": [{ "value": "sent", "messageId": 65064824, "contactId": 3444821, "timestamp_ms": 1601443980513409 }], "traceId": null } } }, { "contact": { "id": 3672131, "cId": "sxHO2A6wK5+t0byEdUGWUg==", "fullName": "Kristijan Bitrak", "firstName": "Kristijan", "lastName": "Bitrak", "profilePic": "", "gender": "N\/A", "locale": "EN-US_MK", "countryCode": "MK", "tags": ["Partnerships", "Platform Updates", "Sept 2020", "Sales"], "createdAt": 1600672944, "channel": { "id": 38823, "name": "Respond.io Viber", "source": "viber" }, "channelId": 38823, "channelName": "Respond.io Viber (viber)", "channelSource": "viber", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 5835, "name": "organization", "type": "text", "value": "50465" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601443853, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65064473, "contactId": 3672131, "type": "outgoing", "message": [{ "type": "text", "speech": "How can I help you Kristijan ?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601443853, "timestamp_ms": 1601443853725669, "__meta": { "status": [{ "value": "sent", "messageId": 65064473, "contactId": 3672131, "timestamp_ms": 1601443854678839 }, { "value": "delivered", "messageId": 65064473, "contactId": 3672131, "timestamp_ms": 1601443854863000 }, { "value": "read", "messageId": 65064473, "contactId": 3672131, "timestamp_ms": 1601443872697000 }, { "value": "delivered", "messageId": 65064473, "contactId": 3672131, "timestamp_ms": 1601445406673000 }], "traceId": null } } }, { "contact": { "id": 2965935, "cId": "50256934469", "fullName": "Geovanni Rojas", "firstName": "Geovanni", "lastName": "Rojas", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "GT", "tags": ["WhatsApp CRM", "Platform Updates", "Sales", "Spanish", "Sept 2020", "PRO"], "createdAt": 1597084208, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 607, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 5835, "name": "organization", "type": "text", "value": "48323" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Broadcast: Scheduled message stopped working" }], "assigneeUserId": null, "phone": "+50256934469", "email": "info@reyblock.com", "pendingSince": null, "lastInteraction": 1601443804, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65064357, "contactId": 2965935, "type": "incoming", "message": [{ "type": "query", "text": "Ok Eduardo", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601443804, "timestamp_ms": 1601443804000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3792737, "cId": "201110607815", "fullName": "ahmedbohoty", "firstName": "ahmedbohoty", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "EG", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601307846, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [], "assigneeUserId": null, "phone": "+201110607815", "email": null, "pendingSince": null, "lastInteraction": 1601436202, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65037235, "contactId": 3792737, "type": "outgoing", "message": [{ "type": "text", "speech": "To be able to integrate WhatsApp and respond with multiple users on our platform, you will need to get a WhatsApp Business API account. \n\nYou can learn about applying for a WhatsApp Business API account here: https:\/\/hi.switchy.io\/1OUs\n\nOr we can help you to apply through a WhatsApp Partner, we are working with 360Dialog: https:\/\/hi.switchy.io\/1Pdd" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601436202, "timestamp_ms": 1601436202025961, "__meta": { "status": [{ "value": "pending", "messageId": 65037235, "contactId": 3792737, "timestamp_ms": 1601436203480787 }, { "value": "sent", "messageId": 65037235, "contactId": 3792737, "timestamp_ms": 1601436203000000 }, { "value": "delivered", "messageId": 65037235, "contactId": 3792737, "timestamp_ms": 1601436396000000 }], "traceId": null } } }, { "contact": { "id": 3368547, "cId": "85293418701", "fullName": "Tenny", "firstName": "Tenny", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "HK", "tags": ["Platform Updates", "Sept 2020", "Platform Support", "Reseller"], "createdAt": 1599044502, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 73, "fields": [{ "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 5835, "name": "organization", "type": "text", "value": "49698" }, { "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Survey: Question can't be sorted through Drag & Drop function" }, { "id": 313, "name": "company", "type": "text", "value": "hrchat.asia" }], "assigneeUserId": null, "phone": "+85293418701", "email": "tennyhui@2digi.co", "pendingSince": null, "lastInteraction": 1601433681, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65027087, "contactId": 3368547, "type": "outgoing", "message": [{ "type": "text", "speech": "If you can record on a loom.com video and share the space where the channel and bot is connected, I can take a look at it" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601433681, "timestamp_ms": 1601433681533091, "__meta": { "status": [{ "value": "pending", "messageId": 65027087, "contactId": 3368547, "timestamp_ms": 1601433682716231 }, { "value": "sent", "messageId": 65027087, "contactId": 3368547, "timestamp_ms": 1601433682000000 }, { "value": "delivered", "messageId": 65027087, "contactId": 3368547, "timestamp_ms": 1601433687000000 }], "traceId": null } } }, { "contact": { "id": 3647534, "cId": "971545000565", "fullName": "Adham Hakim", "firstName": "Adham", "lastName": "Hakim", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AE", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600521545, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 156, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "50821" }], "assigneeUserId": null, "phone": "+971545000565", "email": "Adham@nudress.com", "pendingSince": null, "lastInteraction": 1601433052, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65024230, "contactId": 3647534, "type": "outgoing", "message": [{ "type": "text", "speech": "The app notifications follow the same rules as the email notifications, please check the notifications settings in your profile.\n\nIf a user is inactive, we notify to all notification locations (notification center, email, and app). If a user is active, we avoid sending emails or push notification and use the notification center only.\n\nBeing active means that the user has done something (moved the mouse, clicked a button, typed something) in app.respond.io within the last 30 seconds.\n\nhttps:\/\/docs.respond.io\/notifications#email-notification" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601433052, "timestamp_ms": 1601433052594223, "__meta": { "status": [{ "value": "pending", "messageId": 65024230, "contactId": 3647534, "timestamp_ms": 1601433054008061 }, { "value": "sent", "messageId": 65024230, "contactId": 3647534, "timestamp_ms": 1601433054000000 }, { "value": "delivered", "messageId": 65024230, "contactId": 3647534, "timestamp_ms": 1601433054000000 }], "traceId": null } } }, { "contact": { "id": 3821831, "cId": "554805835", "fullName": "Danielson Santos Lima", "firstName": "Danielson Santos Lima", "lastName": "", "profilePic": "\/image\/contact\/render\/3821831.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601432253, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601432577, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65022434, "contactId": 3821831, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601432577, "timestamp_ms": 1601432577254154, "__meta": { "status": [{ "value": "sent", "messageId": 65022434, "contactId": 3821831, "timestamp_ms": 1601432578099549 }], "traceId": null } } }, { "contact": { "id": 3810450, "cId": "2561810363913460", "fullName": "Cristiano Bombem", "firstName": "Cristiano", "lastName": "Bombem", "profilePic": "\/image\/contact\/render\/3810450.jpg", "gender": "male", "locale": "pt_BR", "countryCode": "BR", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601388820, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 14, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601432290, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 65021338, "contactId": 3810450, "type": "outgoing", "message": [{ "type": "text", "speech": "We don't have UI language support for Portuguese in the system right now. However if you would like to have this feature, please vote and comment in this feature request ticket: https:\/\/respond.canny.io\/feature-request\/p\/add-platform-ui-languages-eg-portuguese-spanish-german-etc" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601432290, "timestamp_ms": 1601432290878087, "__meta": { "status": [{ "value": "sent", "messageId": 65021338, "contactId": 3810450, "timestamp_ms": 1601432291592178 }, { "value": "delivered", "messageId": 65021338, "contactId": 3810450, "timestamp_ms": 1601479887066000 }, { "value": "read", "messageId": 65021338, "contactId": 3810450, "timestamp_ms": 1601493458007000 }], "traceId": null } } }, { "contact": { "id": 3816932, "cId": "0c0db3a6-1232-44ca-a290-27aaf93eb994", "fullName": "nicola yaya", "firstName": "nicola", "lastName": "yaya", "profilePic": "", "gender": "N\/A", "locale": "it_IT", "countryCode": "IT", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601409122, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": null, "email": "nicola@toolperstartup.com", "pendingSince": null, "lastInteraction": 1601409193, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64919470, "contactId": 3816932, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601409193, "timestamp_ms": 1601409193020074, "__meta": { "status": [{ "value": "failed", "messageId": 64919470, "contactId": 3816932, "timestamp_ms": 1601409193083453, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3815704, "cId": "vGUCH0bQq4Ji20nSbj0Fhw==", "fullName": "Toma Niciota", "firstName": "Toma", "lastName": "Niciota", "profilePic": "\/image\/contact\/render\/3815704.jpg", "gender": "N\/A", "locale": "EN_MK", "countryCode": "MK", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601404781, "channel": { "id": 38823, "name": "Respond.io Viber", "source": "viber" }, "channelId": 38823, "channelName": "Respond.io Viber (viber)", "channelSource": "viber", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601404853, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64892525, "contactId": 3815704, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601404853, "timestamp_ms": 1601404853343919, "__meta": { "status": [{ "value": "failed", "messageId": 64892525, "contactId": 3815704, "timestamp_ms": 1601404854301798, "error": "Viber: Failed to send the message as the contact is not subscribed anymore." }], "traceId": null } } }, { "contact": { "id": 3813113, "cId": "111203034078935", "fullName": "Guest 8643", "firstName": "Guest", "lastName": "8643", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX9YxXSX&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=520fc54163b0f93b550ab9138df02861&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601397375, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 8, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "william@198odds.com", "pendingSince": null, "lastInteraction": 1601397448, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64837147, "contactId": 3813113, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601397448, "timestamp_ms": 1601397448370055, "__meta": { "status": [{ "value": "sent", "messageId": 64837147, "contactId": 3813113, "timestamp_ms": 1601397448879622 }], "traceId": null } } }, { "contact": { "id": 3809574, "cId": "5f2ed855-dd71-4729-bd4c-4f91af4d779d", "fullName": "Ivan Majstorovic", "firstName": "Ivan", "lastName": "Majstorovic", "profilePic": "", "gender": "N\/A", "locale": "de_DE", "countryCode": "DE", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601385110, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 18, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Back" }], "assigneeUserId": null, "phone": null, "email": "ali@la.de", "pendingSince": null, "lastInteraction": 1601385436, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64755635, "contactId": 3809574, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601385436, "timestamp_ms": 1601385436199893, "__meta": { "status": [{ "value": "sent", "messageId": 64755635, "contactId": 3809574, "timestamp_ms": 1601385436238012 }, { "value": "delivered", "messageId": 64755635, "contactId": 3809574, "timestamp_ms": 1601385436951931 }], "traceId": null } } }, { "contact": { "id": 3806089, "cId": "108445814355091", "fullName": "Guest Arzaan Wadia 6874", "firstName": "Guest Arzaan Wadia", "lastName": "6874", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX8OKtqh&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=24b9098c54f6d05cf7542be3f7557fba&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601361474, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [], "assigneeUserId": null, "phone": null, "email": "arzaan@apna.co", "pendingSince": null, "lastInteraction": 1601385429, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64755606, "contactId": 3806089, "type": "incoming", "message": [{ "type": "query", "text": "Thank you :)", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601385429, "timestamp_ms": 1601385429731000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3808003, "cId": "7ae736fe-c69d-4f67-9cde-badefab27bd2", "fullName": "Fabio Pereira", "firstName": "Fabio", "lastName": "Pereira", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601375616, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": "fabio@cidadaniaevisto.com.br", "pendingSince": null, "lastInteraction": 1601377211, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64727337, "contactId": 3808003, "type": "outgoing", "message": [{ "type": "text", "speech": "We can continue chatting on WhatsApp \ud83d\ude0a" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601377211, "timestamp_ms": 1601377211863817, "__meta": { "status": [{ "value": "failed", "messageId": 64727337, "contactId": 3808003, "timestamp_ms": 1601377211911065, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3807911, "cId": "619a61fc-530e-4c51-8755-ed5707d52373", "fullName": "tom tom", "firstName": "tom ", "lastName": "tom", "profilePic": "", "gender": "N\/A", "locale": "en_AU", "countryCode": "AU", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601374592, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [], "assigneeUserId": null, "phone": null, "email": "tomcattomcat56@gmail.com", "pendingSince": null, "lastInteraction": 1601374734, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64720358, "contactId": 3807911, "type": "outgoing", "message": [{ "type": "text", "speech": "No worries. Have a good day ^^" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601374734, "timestamp_ms": 1601374734433392, "__meta": { "status": [{ "value": "failed", "messageId": 64720358, "contactId": 3807911, "timestamp_ms": 1601374734471980, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3807377, "cId": "3504465392908921", "fullName": "Nilesh Yadav", "firstName": "Nilesh", "lastName": "Yadav", "profilePic": "\/image\/contact\/render\/3807377.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601371110, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 18, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601373136, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64715032, "contactId": 3807377, "type": "incoming", "message": [{ "type": "query", "text": "ok", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601373136, "timestamp_ms": 1601373136367000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1414654, "cId": "85266027132", "fullName": "Ryan", "firstName": "Ryan", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "HK", "tags": ["Blog Updates", "Platform Updates", "360Dialog", "Business5K"], "createdAt": 1588579310, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 811, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Web Chat: Error message when the contact is in the page" }, { "id": 2145, "name": "space_name", "type": "text", "value": "IndiBet" }, { "id": 313, "name": "company", "type": "text", "value": "cs@198odds.com" }, { "id": 5835, "name": "organization", "type": "text", "value": "37744" }], "assigneeUserId": null, "phone": "+85266027132", "email": "ryanchankfg@gmail.com", "pendingSince": null, "lastInteraction": 1601365794, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64689487, "contactId": 1414654, "type": "outgoing", "message": [{ "type": "text", "speech": "I would suggest, encouraging your contacts to connect with you via Messenger, Telegram or WhatsApp to avoid that situation from reoccurring again." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601365794, "timestamp_ms": 1601365794437163, "__meta": { "status": [{ "value": "pending", "messageId": 64689487, "contactId": 1414654, "timestamp_ms": 1601365796405553 }, { "value": "sent", "messageId": 64689487, "contactId": 1414654, "timestamp_ms": 1601365796000000 }, { "value": "delivered", "messageId": 64689487, "contactId": 1414654, "timestamp_ms": 1601365799000000 }], "traceId": null } } }, { "contact": { "id": 3801062, "cId": "2348064117751", "fullName": "Kalu Ogba", "firstName": "Kalu", "lastName": "Ogba", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "NG", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601333089, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 43, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": "+2348064117751", "email": null, "pendingSince": null, "lastInteraction": 1601365615, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64688740, "contactId": 3801062, "type": "outgoing", "message": [{ "type": "text", "speech": "They are also used to mass message people via Broadcasting." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601365615, "timestamp_ms": 1601365615310522, "__meta": { "status": [{ "value": "pending", "messageId": 64688740, "contactId": 3801062, "timestamp_ms": 1601365616789882 }, { "value": "read", "messageId": 64688740, "contactId": 3801062, "timestamp_ms": 1601365617000000 }, { "value": "sent", "messageId": 64688740, "contactId": 3801062, "timestamp_ms": 1601365616000000 }], "traceId": null } } }, { "contact": { "id": 3805942, "cId": "3835a881-2b03-447d-95a6-0d93611d6f66", "fullName": "MUGILAN SANDRAN", "firstName": "MUGILAN", "lastName": "SANDRAN", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Sales", "Business5K"], "createdAt": 1601360471, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 38, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 5835, "name": "organization", "type": "text", "value": "29993" }], "assigneeUserId": null, "phone": null, "email": "mugi@zrinex.com", "pendingSince": null, "lastInteraction": 1601361065, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64672257, "contactId": 3805942, "type": "outgoing", "message": [{ "type": "text", "speech": "Or if you can tell me which partner you're with, I can advise you on your next steps too." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601361065, "timestamp_ms": 1601361065966939, "__meta": { "status": [{ "value": "sent", "messageId": 64672257, "contactId": 3805942, "timestamp_ms": 1601361066003253 }, { "value": "delivered", "messageId": 64672257, "contactId": 3805942, "timestamp_ms": 1601361066082367 }, { "value": "read", "messageId": 64672257, "contactId": 3805942, "timestamp_ms": 1601363551518588 }], "traceId": null } } }, { "contact": { "id": 3244127, "cId": "1197451953", "fullName": "Bernardo Gonzalez", "firstName": "Bernardo", "lastName": "Gonzalez", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Updates", "August 2020", "WhatsApp CRM", "Platform Support", "BernardoGA"], "createdAt": 1598402062, "channel": { "id": 981, "name": "Rocketbots Telegram", "source": "telegram" }, "channelId": 981, "channelName": "Rocketbots Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 55, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }], "assigneeUserId": null, "phone": null, "email": "ejemplo876@mail.com", "pendingSince": null, "lastInteraction": 1601359909, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64668082, "contactId": 3244127, "type": "outgoing", "message": [{ "type": "text", "speech": "Test Broadcast Dynamic Variables" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601359909, "timestamp_ms": 1601359909722276, "__meta": { "status": [{ "value": "sent", "messageId": 64668082, "contactId": 3244127, "timestamp_ms": 1601359910694340 }], "traceId": null } } }, { "contact": { "id": 3805695, "cId": "3225111604278154", "fullName": "Anish Kokani", "firstName": "Anish", "lastName": "Kokani", "profilePic": "\/image\/contact\/render\/3805695.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601358543, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "anishmk.ugc@gmail.com", "pendingSince": null, "lastInteraction": 1601359267, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64665590, "contactId": 3805695, "type": "outgoing", "message": [{ "type": "text", "speech": "How can I help you Anish ?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601359267, "timestamp_ms": 1601359267009537, "__meta": { "status": [{ "value": "sent", "messageId": 64665590, "contactId": 3805695, "timestamp_ms": 1601359267551619 }, { "value": "delivered", "messageId": 64665590, "contactId": 3805695, "timestamp_ms": 1601359274708000 }], "traceId": null } } }, { "contact": { "id": 3805691, "cId": "4d3fbc92-3773-4925-8635-ad59203b1307", "fullName": "Anish Kokani", "firstName": "Anish", "lastName": "Kokani", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601358517, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "anishmk.ugc@gmail.com", "pendingSince": null, "lastInteraction": 1601359239, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64665487, "contactId": 3805691, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Anish" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601359239, "timestamp_ms": 1601359239949020, "__meta": { "status": [{ "value": "failed", "messageId": 64665487, "contactId": 3805691, "timestamp_ms": 1601359240001356, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3571930, "cId": "f23bff8e-3cb1-440c-8eab-8bb234f499ea", "fullName": "Bernardo Gonzalez", "firstName": "Bernardo", "lastName": " Gonzalez", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600145296, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 78, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601357318, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64658218, "contactId": 3571930, "type": "incoming", "message": [{ "type": "query", "text": "jhey", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601357318, "timestamp_ms": 1601357318759322, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1517007, "cId": "3147037705348231", "fullName": "Tran Dong Au", "firstName": "Tran Dong", "lastName": "Au", "profilePic": "\/image\/contact\/render\/1517007.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Blog Updates", "Platform Updates", "Business5K"], "createdAt": 1589275554, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 169, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Revu Vietnam" }], "assigneeUserId": null, "phone": null, "email": "au.tran@vn.revu.net", "pendingSince": null, "lastInteraction": 1601350699, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64636332, "contactId": 1517007, "type": "incoming", "message": [{ "type": "query", "text": "\ud83d\udc4d", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601350699, "timestamp_ms": 1601350699649000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3214104, "cId": "c40d99d1-8b91-4e36-9212-c758aa235b5e", "fullName": "Bonnie Siu", "firstName": "Bonnie", "lastName": "Siu", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Sales", "Platform Updates", "August 2020"], "createdAt": 1598280026, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 47, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "bonnie@198odds.com", "pendingSince": null, "lastInteraction": 1601350027, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64633924, "contactId": 3214104, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey Bonnie" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601350027, "timestamp_ms": 1601350027077755, "__meta": { "status": [{ "value": "failed", "messageId": 64633924, "contactId": 3214104, "timestamp_ms": 1601350027094384, "error": "Webchat: Unable to establish a connection with the client, temporarily. Please try sending the message again." }], "traceId": null } } }, { "contact": { "id": 3804115, "cId": "whatsapp:+601110801308", "fullName": "Serene Tan", "firstName": "Serene", "lastName": "Tan", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Platform Updates", "Sept 2020", "Serene"], "createdAt": 1601348939, "channel": { "id": 9043, "name": "WhatApp (Twilio)", "source": "twilio_whatsapp" }, "channelId": 9043, "channelName": "WhatApp (Twilio) (twilio_whatsapp)", "channelSource": "twilio_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": "+601110801308", "email": null, "pendingSince": null, "lastInteraction": 1601348955, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64629873, "contactId": 3804115, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601348955, "timestamp_ms": 1601348955669672, "__meta": { "status": [{ "value": "pending", "messageId": 64629873, "contactId": 3804115, "timestamp_ms": 1601348956822482 }, { "value": "sent", "messageId": 64629873, "contactId": 3804115, "timestamp_ms": 1601348958011422 }, { "value": "delivered", "messageId": 64629873, "contactId": 3804115, "timestamp_ms": 1601348958381620 }], "traceId": null } } }, { "contact": { "id": 3804076, "cId": "61433451318", "fullName": "Krrizis", "firstName": "Krrizis", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AU", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601348651, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": "+61433451318", "email": null, "pendingSince": null, "lastInteraction": 1601348653, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64628791, "contactId": 3804076, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601348653, "timestamp_ms": 1601348653959705, "__meta": { "status": [{ "value": "pending", "messageId": 64628791, "contactId": 3804076, "timestamp_ms": 1601348655406277 }, { "value": "sent", "messageId": 64628791, "contactId": 3804076, "timestamp_ms": 1601348655000000 }, { "value": "read", "messageId": 64628791, "contactId": 3804076, "timestamp_ms": 1601348655000000 }], "traceId": null } } }, { "contact": { "id": 2804319, "cId": "d1ba0b40-7076-4311-b6ff-cb0740b7d9b2", "fullName": "Maethavee Sukul", "firstName": "Maethavee", "lastName": "Sukul", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Blog Updates", "Platform Updates"], "createdAt": 1596192633, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 52, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "maethavee.s@frank.co.th", "pendingSince": null, "lastInteraction": 1601348051, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64626702, "contactId": 2804319, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Maethavee" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601348051, "timestamp_ms": 1601348051092405, "__meta": { "status": [{ "value": "failed", "messageId": 64626702, "contactId": 2804319, "timestamp_ms": 1601348051129133, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3803475, "cId": "ac400c04-80b3-410b-8768-5b6a0d03f964", "fullName": "Sherynn Razak", "firstName": "Sherynn", "lastName": "Razak", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601345194, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 18, "fields": [], "assigneeUserId": null, "phone": null, "email": "sherynn.razak@gmail.com", "pendingSince": null, "lastInteraction": 1601347515, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64624608, "contactId": 3803475, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any further questions\nWe also have a playlist in youtube with all the info that you may need\nhttps:\/\/www.youtube.com\/watch?v=ayHrCYxIYVg&list=PLrxd4asDiLKkyOqPaLjMI9mtD_0JVoHRu" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601347515, "timestamp_ms": 1601347515797101, "__meta": { "status": [{ "value": "sent", "messageId": 64624608, "contactId": 3803475, "timestamp_ms": 1601347515835779 }, { "value": "delivered", "messageId": 64624608, "contactId": 3803475, "timestamp_ms": 1601347515983185 }, { "value": "read", "messageId": 64624608, "contactId": 3803475, "timestamp_ms": 1601347518425394 }], "traceId": null } } }, { "contact": { "id": 3789859, "cId": "60178710332", "fullName": "Rick", "firstName": "Rick", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601297987, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 14, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": "+60178710332", "email": null, "pendingSince": null, "lastInteraction": 1601347309, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64623826, "contactId": 3789859, "type": "outgoing", "message": [{ "type": "text", "speech": "If you're keen to get a WhatsApp Business API account, I can introduce you to some partners that we work with." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601347309, "timestamp_ms": 1601347309070373, "__meta": { "status": [{ "value": "pending", "messageId": 64623826, "contactId": 3789859, "timestamp_ms": 1601347310520962 }, { "value": "sent", "messageId": 64623826, "contactId": 3789859, "timestamp_ms": 1601347310000000 }, { "value": "delivered", "messageId": 64623826, "contactId": 3789859, "timestamp_ms": 1601347311000000 }], "traceId": null } } }, { "contact": { "id": 3792343, "cId": "3281552805295724", "fullName": "Ahmed Rabie", "firstName": "Ahmed", "lastName": "Rabie", "profilePic": "\/image\/contact\/render\/3792343.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601306644, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 8, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601345559, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64617348, "contactId": 3792343, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you still need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601345559, "timestamp_ms": 1601345559887242, "__meta": { "status": [{ "value": "sent", "messageId": 64617348, "contactId": 3792343, "timestamp_ms": 1601345560397801 }, { "value": "delivered", "messageId": 64617348, "contactId": 3792343, "timestamp_ms": 1601345560596000 }, { "value": "read", "messageId": 64617348, "contactId": 3792343, "timestamp_ms": 1601372789866000 }], "traceId": null } } }, { "contact": { "id": 2956955, "cId": "917820844783", "fullName": "Vaibhav", "firstName": "Vaibhav", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["Partnerships", "WhatsApp CRM", "Platform Updates", "August 2020"], "createdAt": 1597044441, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 114, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "46311" }], "assigneeUserId": null, "phone": "+917820844783", "email": "grhaspaces@gmail.com", "pendingSince": null, "lastInteraction": 1601344593, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64613493, "contactId": 2956955, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you already have a WhatsApp Business API account?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601344593, "timestamp_ms": 1601344593564531, "__meta": { "status": [{ "value": "pending", "messageId": 64613493, "contactId": 2956955, "timestamp_ms": 1601344595022415 }, { "value": "sent", "messageId": 64613493, "contactId": 2956955, "timestamp_ms": 1601344594000000 }, { "value": "delivered", "messageId": 64613493, "contactId": 2956955, "timestamp_ms": 1601355673000000 }], "traceId": null } } }, { "contact": { "id": 3789694, "cId": "103682351503835", "fullName": "Guest 5281", "firstName": "Guest", "lastName": "5281", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=W7EYcQKoVyoAX9YxXSX&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=648ef7643481f5fb3fda6f6813847528&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601297358, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 18, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601344534, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64613268, "contactId": 3789694, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey there, do you still need any assistance with WhatsApp or our platforms." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601344534, "timestamp_ms": 1601344534896771, "__meta": { "status": [{ "value": "sent", "messageId": 64613268, "contactId": 3789694, "timestamp_ms": 1601344535507595 }], "traceId": null } } }, { "contact": { "id": 3787882, "cId": "3216506428471530", "fullName": "Ahmed Saleh", "firstName": "Ahmed", "lastName": "Saleh", "profilePic": "\/image\/contact\/render\/3787882.jpg", "gender": "male", "locale": "ar_AR", "countryCode": "AR", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601284475, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 25, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Connect API Account" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601344508, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64613174, "contactId": 3787882, "type": "outgoing", "message": [{ "type": "text", "speech": "Best of all, it's free to start!\nYou will have access to all our features and channels\u00a0\ud83d\ude03" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601344508, "timestamp_ms": 1601344508731495, "__meta": { "status": [{ "value": "sent", "messageId": 64613174, "contactId": 3787882, "timestamp_ms": 1601344509276177 }, { "value": "delivered", "messageId": 64613174, "contactId": 3787882, "timestamp_ms": 1601368846374000 }], "traceId": null } } }, { "contact": { "id": 3800094, "cId": "b8d93af7-af06-429d-9657-24a54e6c40a2", "fullName": "austin hoffman", "firstName": "austin", "lastName": "hoffman", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020", "Sales"], "createdAt": 1601329409, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "austin@vivabove.com", "pendingSince": null, "lastInteraction": 1601329928, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64549285, "contactId": 3800094, "type": "incoming", "message": [{ "type": "query", "text": "Okay sounds good", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601329928, "timestamp_ms": 1601329928933303, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3790337, "cId": "3082e2fc-4d50-4f47-9f48-a19e93451174", "fullName": "moahmed shrf", "firstName": "moahmed", "lastName": "shrf", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601299862, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "mohamed.atefsharaf@yahoo.com", "pendingSince": null, "lastInteraction": 1601299934, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64349345, "contactId": 3790337, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601299934, "timestamp_ms": 1601299934824562, "__meta": { "status": [{ "value": "failed", "messageId": 64349345, "contactId": 3790337, "timestamp_ms": 1601299934854534, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3790094, "cId": "33a999dd-79e9-454d-bd01-588ad7667431", "fullName": "Diferencial Contabilidade", "firstName": "Diferencial", "lastName": "Contabilidade", "profilePic": "", "gender": "N\/A", "locale": "pt_BR", "countryCode": "BR", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601298907, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 13, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "victor@diferencialcontabil.cnt.br", "pendingSince": null, "lastInteraction": 1601298978, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64344373, "contactId": 3790094, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601298978, "timestamp_ms": 1601298978329707, "__meta": { "status": [{ "value": "sent", "messageId": 64344373, "contactId": 3790094, "timestamp_ms": 1601298978363821 }, { "value": "delivered", "messageId": 64344373, "contactId": 3790094, "timestamp_ms": 1601298979159633 }, { "value": "read", "messageId": 64344373, "contactId": 3790094, "timestamp_ms": 1601298979160038 }], "traceId": null } } }, { "contact": { "id": 3787791, "cId": "2ccd7a7a-9665-4c32-bed7-dac0352fdb99", "fullName": "Vu Ly", "firstName": "Vu", "lastName": "Ly", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601283636, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 18, "fields": [], "assigneeUserId": null, "phone": null, "email": "vu.ly@onelocalstays.com", "pendingSince": null, "lastInteraction": 1601284638, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64295111, "contactId": 3787791, "type": "outgoing", "message": [{ "type": "text", "speech": "If you need to remove the account, you can ask the admin that has owner permission to give you admin access so that you can remove the email." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601284638, "timestamp_ms": 1601284638905642, "__meta": { "status": [{ "value": "failed", "messageId": 64295111, "contactId": 3787791, "timestamp_ms": 1601284638937922, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3774684, "cId": "4429196147121693", "fullName": "Khaled Elaraby", "firstName": "Khaled", "lastName": "Elaraby", "profilePic": "\/image\/contact\/render\/3774684.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601193593, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 63, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "k.elaraby4@gmail.com", "pendingSince": null, "lastInteraction": 1601283819, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64292677, "contactId": 3774684, "type": "incoming", "message": [{ "type": "query", "text": "okay", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601283819, "timestamp_ms": 1601283819982000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1465102, "cId": "857922095", "fullName": "TK Chuah", "firstName": "TK", "lastName": "Chuah", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["WhatsApp CRM", "Platform Support", "Blog Updates", "Platform Updates"], "createdAt": 1588948579, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 74, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "tkchuah@instanture.com", "pendingSince": null, "lastInteraction": 1601283364, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64291066, "contactId": 1465102, "type": "outgoing", "message": [{ "type": "text", "speech": "Thank you \ud83d\ude0a" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601283364, "timestamp_ms": 1601283364807801, "__meta": { "status": [{ "value": "sent", "messageId": 64291066, "contactId": 1465102, "timestamp_ms": 1601283365680639 }], "traceId": null } } }, { "contact": { "id": 1866104, "cId": "Uf60da1989683477280083583bd5b570b", "fullName": "Bernardo", "firstName": "Bernardo", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Sales", "T123456"], "createdAt": 1591343203, "channel": { "id": 5097, "name": "Rocketbots Line", "source": "line" }, "channelId": 5097, "channelName": "Rocketbots Line (line)", "channelSource": "line", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 42, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "LINE: PDF " }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601281946, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64286537, "contactId": 1866104, "type": "outgoing", "message": [{ "type": "text", "speech": "Tenemos dos APIs para integrar con tu plataforma:\nContacts API: para crear y sincronizar informaci\u00f3n de tus contactos, como campos personalizados y etiquetas\n\nMessages API: para enviar notificaciones desde tu plataforma a trav\u00e9s de los canales conectados a respond.io\n\nPuedes revisar la documentaci\u00f3n de ambas APIs aqu\u00ed: https:\/\/docs.respond.io\/developer-api\/contacts-api\nhttps:\/\/docs.respond.io\/developer-api\/messages-api" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601281946, "timestamp_ms": 1601281946495770, "__meta": { "status": [{ "value": "sent", "messageId": 64286537, "contactId": 1866104, "timestamp_ms": 1601281946712868 }], "traceId": null } } }, { "contact": { "id": 3712201, "cId": "3634279406617509", "fullName": "FiveAsec Headquarters", "firstName": "FiveAsec", "lastName": "Headquarters", "profilePic": "\/image\/contact\/render\/3712201.jpg", "gender": "male", "locale": "el_GR", "countryCode": "GR", "tags": ["Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1600854613, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 62, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "it.5asec.gr@gmail.com", "pendingSince": null, "lastInteraction": 1601279392, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64277472, "contactId": 3712201, "type": "outgoing", "message": [{ "type": "text", "speech": "Regardless though, as long as they're coming in from different channels, guests or not, they will count as a contact in our platform." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601279392, "timestamp_ms": 1601279392240764, "__meta": { "status": [{ "value": "sent", "messageId": 64277472, "contactId": 3712201, "timestamp_ms": 1601279392769066 }, { "value": "delivered", "messageId": 64277472, "contactId": 3712201, "timestamp_ms": 1601279393042000 }, { "value": "read", "messageId": 64277472, "contactId": 3712201, "timestamp_ms": 1601279615468000 }], "traceId": null } } }, { "contact": { "id": 3785921, "cId": "109482070915944", "fullName": "Guest 2660", "firstName": "Guest", "lastName": "2660", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=51zPr2bjF44AX-ZBmbI&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=e184ce0d8c75f1dccf3bca2cc5dd7381&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601269647, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601269888, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64243727, "contactId": 3785921, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you need further assistance with the platform or WhatsApp." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601269888, "timestamp_ms": 1601269888238373, "__meta": { "status": [{ "value": "sent", "messageId": 64243727, "contactId": 3785921, "timestamp_ms": 1601269888858480 }], "traceId": null } } }, { "contact": { "id": 3785849, "cId": "601127173584", "fullName": "Idris ", "firstName": "Idris", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1601269066, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 64, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": "+601127173584", "email": null, "pendingSince": null, "lastInteraction": 1601269600, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64242842, "contactId": 3785849, "type": "incoming", "message": [{ "type": "query", "text": "U know better", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601269600, "timestamp_ms": 1601269600000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3594712, "cId": "333ed04e-535f-4785-b923-d927e0bef891", "fullName": "A A", "firstName": "A", "lastName": "A", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600265768, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 7, "fields": [], "assigneeUserId": null, "phone": null, "email": "a@mail.com", "pendingSince": null, "lastInteraction": 1601268903, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64240364, "contactId": 3594712, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601268903, "timestamp_ms": 1601268903924156, "__meta": { "status": [{ "value": "delivered", "messageId": 64240364, "contactId": 3594712, "timestamp_ms": 1601268903998352 }, { "value": "sent", "messageId": 64240364, "contactId": 3594712, "timestamp_ms": 1601268903969350 }], "traceId": null } } }, { "contact": { "id": 1335290, "cId": "6285881185768", "fullName": "Hendra", "firstName": "Hendra", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "ID", "tags": ["Blog Updates", "Platform Updates", "Business5K"], "createdAt": 1587723544, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 90, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 5835, "name": "organization", "type": "text", "value": "24811" }], "assigneeUserId": null, "phone": "+6285881185768", "email": "ind.rocketbots@mediaplanetus.com", "pendingSince": null, "lastInteraction": 1601268132, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64237707, "contactId": 1335290, "type": "outgoing", "message": [{ "type": "text", "speech": "Thank you for letting me know" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601268132, "timestamp_ms": 1601268132306456, "__meta": { "status": [{ "value": "pending", "messageId": 64237707, "contactId": 1335290, "timestamp_ms": 1601268133630009 }, { "value": "sent", "messageId": 64237707, "contactId": 1335290, "timestamp_ms": 1601268133000000 }, { "value": "delivered", "messageId": 64237707, "contactId": 1335290, "timestamp_ms": 1601268134000000 }], "traceId": null } } }, { "contact": { "id": 3384942, "cId": "c2633341-7a68-49e9-b287-fd6c1f8ca37c", "fullName": "Wirasak Pocharee", "firstName": "Wirasak", "lastName": "Pocharee", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1599130278, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 15, "fields": [], "assigneeUserId": null, "phone": null, "email": "wirasak.p@frank.co.th", "pendingSince": null, "lastInteraction": 1601267319, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64235288, "contactId": 3384942, "type": "outgoing", "message": [{ "type": "text", "speech": "I have run some tests with your channel @Frank.co.th, it seems to be working fine" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601267319, "timestamp_ms": 1601267319214999, "__meta": { "status": [{ "value": "failed", "messageId": 64235288, "contactId": 3384942, "timestamp_ms": 1601267319242037, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 1436078, "cId": "607476222", "fullName": "David Conover", "firstName": "David", "lastName": "Conover", "profilePic": "\/image\/contact\/render\/1436078.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Business5K", "PRO"], "createdAt": 1588748437, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 254, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 313, "name": "company", "type": "text", "value": "Birdnest Consulting" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "No" }, { "id": 5835, "name": "organization", "type": "text", "value": "28179, 3915" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Broadcast: " }], "assigneeUserId": null, "phone": null, "email": "david@birdnest.consulting", "pendingSince": null, "lastInteraction": 1601259861, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64211717, "contactId": 1436078, "type": "outgoing", "message": [{ "type": "text", "speech": "Thank you for your suggestions, I will create a feature request for those" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601259861, "timestamp_ms": 1601259861435769, "__meta": { "status": [{ "value": "sent", "messageId": 64211717, "contactId": 1436078, "timestamp_ms": 1601259862363767 }], "traceId": null } } }, { "contact": { "id": 3752197, "cId": "50762333231", "fullName": ".", "firstName": ".", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "PA", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601052518, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 32, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+50762333231", "email": null, "pendingSince": null, "lastInteraction": 1601257794, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64204396, "contactId": 3752197, "type": "outgoing", "message": [{ "type": "text", "speech": "How would you like to use respond.io?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601257794, "timestamp_ms": 1601257794067394, "__meta": { "status": [{ "value": "pending", "messageId": 64204396, "contactId": 3752197, "timestamp_ms": 1601257795206903 }, { "value": "sent", "messageId": 64204396, "contactId": 3752197, "timestamp_ms": 1601257795000000 }, { "value": "delivered", "messageId": 64204396, "contactId": 3752197, "timestamp_ms": 1601257796000000 }], "traceId": null } } }, { "contact": { "id": 3778748, "cId": "9f241737-f545-40f0-bef2-609c84accba6", "fullName": "Daniel Akintola", "firstName": "Daniel", "lastName": "Akintola", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601224478, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 8, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "danielakintola84@gmail.com", "pendingSince": null, "lastInteraction": 1601224553, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64091492, "contactId": 3778748, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601224553, "timestamp_ms": 1601224553880237, "__meta": { "status": [{ "value": "sent", "messageId": 64091492, "contactId": 3778748, "timestamp_ms": 1601224553912139 }, { "value": "delivered", "messageId": 64091492, "contactId": 3778748, "timestamp_ms": 1601224555144761 }, { "value": "read", "messageId": 64091492, "contactId": 3778748, "timestamp_ms": 1601224555145733 }], "traceId": null } } }, { "contact": { "id": 3764735, "cId": "918146139089", "fullName": "Nexttech Mart Pvt Ltd", "firstName": "Nexttech Mart Pvt", "lastName": "Ltd", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM", "Sales"], "createdAt": 1601128279, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 25, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": "+918146139089", "email": null, "pendingSince": null, "lastInteraction": 1601223622, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64087724, "contactId": 3764735, "type": "outgoing", "message": [{ "type": "text", "speech": "Each partner has a slightly different pricing and application process. We have created a detailed comparison here: https:\/\/hi.switchy.io\/1OUs\n\nOr we can help you to apply through a WhatsApp Partner, we are working with 360Dialog: https:\/\/hi.switchy.io\/1Pdd" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601223622, "timestamp_ms": 1601223622774286, "__meta": { "status": [{ "value": "pending", "messageId": 64087724, "contactId": 3764735, "timestamp_ms": 1601223624202704 }, { "value": "sent", "messageId": 64087724, "contactId": 3764735, "timestamp_ms": 1601223624000000 }, { "value": "delivered", "messageId": 64087724, "contactId": 3764735, "timestamp_ms": 1601223626000000 }], "traceId": null } } }, { "contact": { "id": 3774673, "cId": "3329305430470924", "fullName": "Hussain Abdullah Tofa", "firstName": "Hussain Abdullah", "lastName": "Tofa", "profilePic": "\/image\/contact\/render\/3774673.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1601193318, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 14, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "hussainabdullahtofa24@gmail.com", "pendingSince": null, "lastInteraction": 1601223418, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64086926, "contactId": 3774673, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Hussain, I'm glad to hear that it's working fine, feel free to ask me any questions about the platform" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601223418, "timestamp_ms": 1601223418743167, "__meta": { "status": [{ "value": "sent", "messageId": 64086926, "contactId": 3774673, "timestamp_ms": 1601223419338090 }, { "value": "delivered", "messageId": 64086926, "contactId": 3774673, "timestamp_ms": 1601223487105000 }, { "value": "read", "messageId": 64086926, "contactId": 3774673, "timestamp_ms": 1601239294825000 }], "traceId": null } } }, { "contact": { "id": 1026172, "cId": "85293179939", "fullName": "Henry Lo", "firstName": "Henry", "lastName": "Lo", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "HK", "tags": ["Blog Updates", "Platform Updates", "Business5K"], "createdAt": 1584419720, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 789, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Dialogflow: button with links are passed as text" }, { "id": 5835, "name": "organization", "type": "text", "value": "6016" }, { "id": 2145, "name": "space_name", "type": "text", "value": "VHISeBot_EN_PROD" }], "assigneeUserId": null, "phone": "+85293179939", "email": "vhisebot@gmail.com", "pendingSince": null, "lastInteraction": 1601223256, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64086257, "contactId": 1026172, "type": "outgoing", "message": [{ "type": "text", "speech": "We can talk tomorrow when you are available" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601223256, "timestamp_ms": 1601223256253478, "__meta": { "status": [{ "value": "pending", "messageId": 64086257, "contactId": 1026172, "timestamp_ms": 1601223257279362 }, { "value": "sent", "messageId": 64086257, "contactId": 1026172, "timestamp_ms": 1601223257000000 }, { "value": "delivered", "messageId": 64086257, "contactId": 1026172, "timestamp_ms": 1601223257000000 }], "traceId": null } } }, { "contact": { "id": 3770302, "cId": "573057080709", "fullName": "imwiwiim90", "firstName": "imwiwiim90", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CO", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1601152817, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": "+573057080709", "email": null, "pendingSince": null, "lastInteraction": 1601222279, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64082599, "contactId": 3770302, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601222279, "timestamp_ms": 1601222279177804, "__meta": { "status": [{ "value": "pending", "messageId": 64082599, "contactId": 3770302, "timestamp_ms": 1601222280377180 }, { "value": "sent", "messageId": 64082599, "contactId": 3770302, "timestamp_ms": 1601222280000000 }, { "value": "delivered", "messageId": 64082599, "contactId": 3770302, "timestamp_ms": 1601222281000000 }], "traceId": null } } }, { "contact": { "id": 3776953, "cId": "39b8de98-d4fd-42d0-a6ab-6e967baed1ec", "fullName": "parker casio", "firstName": "parker", "lastName": "casio", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601215257, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": "parkercasio@gmail.com", "pendingSince": null, "lastInteraction": 1601215330, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64058946, "contactId": 3776953, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601215330, "timestamp_ms": 1601215330348722, "__meta": { "status": [{ "value": "failed", "messageId": 64058946, "contactId": 3776953, "timestamp_ms": 1601215330386880, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3776578, "cId": "114182603773749", "fullName": "Guest 1052", "firstName": "Guest", "lastName": "1052", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=51zPr2bjF44AX-NafqT&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=8f0a8dfff016fdbaddf4912bb4db2df8&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601213626, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "rida.runcaite@gmail.com", "pendingSince": null, "lastInteraction": 1601213750, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64053953, "contactId": 3776578, "type": "incoming", "message": [{ "type": "query", "text": "i was using this code", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601213750, "timestamp_ms": 1601213750958000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3776514, "cId": "I0\/JasXsWzEeAtydhV4mdw==", "fullName": "Maryan Andrushchak", "firstName": "Maryan", "lastName": "Andrushchak", "profilePic": "\/image\/contact\/render\/3776514.jpg", "gender": "N\/A", "locale": "EN_UA", "countryCode": "UA", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601213223, "channel": { "id": 38823, "name": "Respond.io Viber", "source": "viber" }, "channelId": 38823, "channelName": "Respond.io Viber (viber)", "channelSource": "viber", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601213296, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 64052618, "contactId": 3776514, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601213296, "timestamp_ms": 1601213296712160, "__meta": { "status": [{ "value": "failed", "messageId": 64052618, "contactId": 3776514, "timestamp_ms": 1601213297689721, "error": "Viber: Failed to send the message as the contact is not subscribed anymore." }], "traceId": null } } }, { "contact": { "id": 3764335, "cId": "4032934053399745", "fullName": "Bruna Hajdari", "firstName": "Bruna", "lastName": "Hajdari", "profilePic": "\/image\/contact\/render\/3764335.jpg", "gender": "female", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601126639, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 6, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601161079, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63947422, "contactId": 3764335, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601161079, "timestamp_ms": 1601161079304591, "__meta": { "status": [{ "value": "failed", "messageId": 63947422, "contactId": 3764335, "timestamp_ms": 1601161079935202, "error": "Facebook Messenger: This person isn't available right now." }], "traceId": null } } }, { "contact": { "id": 3767751, "cId": "feaabb1a-be36-4af6-b290-13c8838aa783", "fullName": "Imtiyas Hashim Hashim", "firstName": "Imtiyas Hashim", "lastName": "Hashim", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601140630, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "imtiyashashim@gmail.com", "pendingSince": null, "lastInteraction": 1601140768, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63862866, "contactId": 3767751, "type": "incoming", "message": [{ "type": "query", "text": "We are a software company, we would like use whatsapp api for customer service. Customer can message us, enquire on whatsapp to our number and any of our staff can reply", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601140768, "timestamp_ms": 1601140768761735, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3693938, "cId": "481974120", "fullName": "Teav Sovandara", "firstName": "Teav", "lastName": "Sovandara", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600769318, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 39, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "t.sovandara@gmail.com", "pendingSince": null, "lastInteraction": 1601128077, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63796849, "contactId": 3693938, "type": "incoming", "message": [{ "type": "query", "text": "Thanks", "platform": "telegram" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601128077, "timestamp_ms": 1601128077000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 2637238, "cId": "4d458670-51e0-43f5-b506-9f7e4b0eb8ef", "fullName": "Fernanda Melendez", "firstName": "Fernanda", "lastName": "Melendez", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["WhatsApp CRM", "Blog Updates", "Platform Updates", "Business5K"], "createdAt": 1595435819, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 36, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 2145, "name": "space_name", "type": "text", "value": "RayoApp" }, { "id": 5835, "name": "organization", "type": "text", "value": "22863" }], "assigneeUserId": null, "phone": null, "email": "fernanda@rayoapp.com", "pendingSince": null, "lastInteraction": 1601125801, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63787064, "contactId": 2637238, "type": "outgoing", "message": [{ "type": "text", "speech": "Hola" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601125801, "timestamp_ms": 1601125801026017, "__meta": { "status": [{ "value": "failed", "messageId": 63787064, "contactId": 2637238, "timestamp_ms": 1601125801056929, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3762554, "cId": "4717916671582016", "fullName": "Pravin Pawar", "firstName": "Pravin", "lastName": "Pawar", "profilePic": "\/image\/contact\/render\/3762554.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601110964, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 23, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "prravin.pawar@gmail.com", "pendingSince": null, "lastInteraction": 1601125275, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63785344, "contactId": 3762554, "type": "outgoing", "message": [{ "type": "text", "speech": "You're welcome\u00a0\ud83d\udc4c" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601125275, "timestamp_ms": 1601125275030629, "__meta": { "status": [{ "value": "sent", "messageId": 63785344, "contactId": 3762554, "timestamp_ms": 1601125275575547 }, { "value": "delivered", "messageId": 63785344, "contactId": 3762554, "timestamp_ms": 1601125276340000 }, { "value": "read", "messageId": 63785344, "contactId": 3762554, "timestamp_ms": 1601194551731000 }], "traceId": null } } }, { "contact": { "id": 3749925, "cId": "60168332848", "fullName": "kenkhoo", "firstName": "kenkhoo", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601045078, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": "+60168332848", "email": null, "pendingSince": null, "lastInteraction": 1601123486, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63780158, "contactId": 3749925, "type": "outgoing", "message": [{ "type": "text", "speech": "Each partner has a slightly different pricing and application process. We have created a detailed comparison here: https:\/\/hi.switchy.io\/1OUs" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601123486, "timestamp_ms": 1601123486243817, "__meta": { "status": [{ "value": "pending", "messageId": 63780158, "contactId": 3749925, "timestamp_ms": 1601123487562653 }, { "value": "sent", "messageId": 63780158, "contactId": 3749925, "timestamp_ms": 1601123487000000 }, { "value": "delivered", "messageId": 63780158, "contactId": 3749925, "timestamp_ms": 1601123487000000 }], "traceId": null } } }, { "contact": { "id": 1177173, "cId": "51981388288", "fullName": "Jorge Casta\u00f1eda", "firstName": "Jorge", "lastName": "Casta\u00f1eda", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "PE", "tags": ["Blog Updates", "Platform Updates", "Spanish", "Business5K", "360DNew"], "createdAt": 1586117623, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 189, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 5835, "name": "organization", "type": "text", "value": "30747" }], "assigneeUserId": null, "phone": "+51981388288", "email": "vendebot.casalima@gmail.com", "pendingSince": null, "lastInteraction": 1601123310, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63779698, "contactId": 1177173, "type": "outgoing", "message": [{ "type": "text", "speech": "Hola Jorge, c\u00f3mo te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601123310, "timestamp_ms": 1601123310728658, "__meta": { "status": [{ "value": "pending", "messageId": 63779698, "contactId": 1177173, "timestamp_ms": 1601123312217123 }, { "value": "sent", "messageId": 63779698, "contactId": 1177173, "timestamp_ms": 1601123312000000 }, { "value": "delivered", "messageId": 63779698, "contactId": 1177173, "timestamp_ms": 1601123314000000 }], "traceId": null } } }, { "contact": { "id": 3761066, "cId": "85293571338", "fullName": "Ed", "firstName": "Ed", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "HK", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1601095271, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 25, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+85293571338", "email": "info@kidi-ed.com", "pendingSince": null, "lastInteraction": 1601097297, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63715744, "contactId": 3761066, "type": "outgoing", "message": [{ "type": "text", "speech": "The app notifications follow the same rules as the email notifications, please check the notifications settings in your profile.\n\nIf a user is inactive, we notify to all notification locations (notification center, email, and app). If a user is active, we avoid sending emails or push notification and use the notification center only.\n\nBeing active means that the user has done something (moved the mouse, clicked a button, typed something) in app.respond.io within the last 30 seconds.\n\nhttps:\/\/docs.respond.io\/notifications#email-notification" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601097297, "timestamp_ms": 1601097297091630, "__meta": { "status": [{ "value": "pending", "messageId": 63715744, "contactId": 3761066, "timestamp_ms": 1601097299071899 }, { "value": "sent", "messageId": 63715744, "contactId": 3761066, "timestamp_ms": 1601097299000000 }, { "value": "delivered", "messageId": 63715744, "contactId": 3761066, "timestamp_ms": 1601097300000000 }], "traceId": null } } }, { "contact": { "id": 3759027, "cId": "573206804624", "fullName": "Heisi", "firstName": "Heisi", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CO", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601081575, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 63, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "51213" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "View name doesn't change when using Google translate" }], "assigneeUserId": null, "phone": "+573206804624", "email": "heisemberglandaeta5@gmail.com", "pendingSince": null, "lastInteraction": 1601085194, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63680058, "contactId": 3759027, "type": "incoming", "message": [{ "type": "query", "text": "Perfecto much\u00edsimas gracias", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601085194, "timestamp_ms": 1601085194000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3748511, "cId": "6289676927543", "fullName": "Rezza", "firstName": "Rezza", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "ID", "tags": ["WhatsApp CRM", "Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601039353, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 31, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+6289676927543", "email": "triadi.cahyana@live.gunadarma.ac.id", "pendingSince": null, "lastInteraction": 1601081143, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63665182, "contactId": 3748511, "type": "outgoing", "message": [{ "type": "text", "speech": "We have created a quick comparison between WhatsApp Providers here:\nhttps:\/\/hi.switchy.io\/1OUs" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601081143, "timestamp_ms": 1601081143751770, "__meta": { "status": [{ "value": "pending", "messageId": 63665182, "contactId": 3748511, "timestamp_ms": 1601081145052824 }, { "value": "sent", "messageId": 63665182, "contactId": 3748511, "timestamp_ms": 1601081144000000 }, { "value": "delivered", "messageId": 63665182, "contactId": 3748511, "timestamp_ms": 1601081145000000 }], "traceId": null } } }, { "contact": { "id": 3747698, "cId": "3354181537998912", "fullName": "Sudel Garg", "firstName": "Sudel", "lastName": "Garg", "profilePic": "\/image\/contact\/render\/3747698.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601035302, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 30, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601079260, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63658435, "contactId": 3747698, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601079260, "timestamp_ms": 1601079260916494, "__meta": { "status": [{ "value": "sent", "messageId": 63658435, "contactId": 3747698, "timestamp_ms": 1601079261785046 }, { "value": "delivered", "messageId": 63658435, "contactId": 3747698, "timestamp_ms": 1601079263532000 }, { "value": "read", "messageId": 63658435, "contactId": 3747698, "timestamp_ms": 1601083941942000 }], "traceId": null } } }, { "contact": { "id": 3750550, "cId": "2348163304469", "fullName": "Deright Events Limited", "firstName": "Deright Events", "lastName": "Limited", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "NG", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601047192, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 14, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs api" }], "assigneeUserId": null, "phone": "+2348163304469", "email": null, "pendingSince": null, "lastInteraction": 1601076091, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63644302, "contactId": 3750550, "type": "outgoing", "message": [{ "type": "text", "speech": "To connect a Facebook channel you need to have Admin privileges for that page" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601076091, "timestamp_ms": 1601076091791847, "__meta": { "status": [{ "value": "pending", "messageId": 63644302, "contactId": 3750550, "timestamp_ms": 1601076092902176 }, { "value": "sent", "messageId": 63644302, "contactId": 3750550, "timestamp_ms": 1601076092000000 }, { "value": "delivered", "messageId": 63644302, "contactId": 3750550, "timestamp_ms": 1601298134000000 }], "traceId": null } } }, { "contact": { "id": 3756686, "cId": "100892128450945", "fullName": "Guest 8535", "firstName": "Guest", "lastName": "8535", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=51zPr2bjF44AX-NafqT&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=31fa49831d714af16b68252726f62105&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601069019, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "oscar.pachon@elsconsultores.com.co", "pendingSince": null, "lastInteraction": 1601075147, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63640103, "contactId": 3756686, "type": "outgoing", "message": [{ "type": "text", "speech": "Tienes una cuenta de WhatsApp Business API?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601075147, "timestamp_ms": 1601075147645502, "__meta": { "status": [{ "value": "sent", "messageId": 63640103, "contactId": 3756686, "timestamp_ms": 1601075148282320 }], "traceId": null } } }, { "contact": { "id": 3752187, "cId": "f142f415-50c5-42b3-9072-b776a44f9d1b", "fullName": "MICHAEL STANTON", "firstName": "MICHAEL", "lastName": "STANTON", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601052462, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": "ITS.MIKE.STANTON@GMAIL.COM", "pendingSince": null, "lastInteraction": 1601052532, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63508422, "contactId": 3752187, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601052532, "timestamp_ms": 1601052532461277, "__meta": { "status": [{ "value": "failed", "messageId": 63508422, "contactId": 3752187, "timestamp_ms": 1601052532489509, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 1623418, "cId": "170883419", "fullName": "Farid Meisa", "firstName": "Farid", "lastName": "Meisa", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Blog Updates", "Platform Updates", "Business30K"], "createdAt": 1589942151, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 157, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Wearmoura" }, { "id": 5835, "name": "organization", "type": "text", "value": "38799, 50427" }], "assigneeUserId": null, "phone": null, "email": "inthepotbeauty@gmail.com", "pendingSince": null, "lastInteraction": 1601052497, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63508179, "contactId": 1623418, "type": "outgoing", "message": [{ "type": "text", "speech": "You can use our app in your phone as well, this way you don't need to ask someone else to stop the survey" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601052497, "timestamp_ms": 1601052497275301, "__meta": { "status": [{ "value": "sent", "messageId": 63508179, "contactId": 1623418, "timestamp_ms": 1601052498259467 }], "traceId": null } } }, { "contact": { "id": 3748456, "cId": "6281385985558", "fullName": "Silfi Mardalisa", "firstName": "Silfi", "lastName": "Mardalisa", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "ID", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601039104, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": "+6281385985558", "email": null, "pendingSince": null, "lastInteraction": 1601049515, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63486444, "contactId": 3748456, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Silfi , could you confirm the email address linked to your respond.io account?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601049515, "timestamp_ms": 1601049515183376, "__meta": { "status": [{ "value": "pending", "messageId": 63486444, "contactId": 3748456, "timestamp_ms": 1601049518657662 }, { "value": "delivered", "messageId": 63486444, "contactId": 3748456, "timestamp_ms": 1601049518000000 }, { "value": "sent", "messageId": 63486444, "contactId": 3748456, "timestamp_ms": 1601049516000000 }], "traceId": null } } }, { "contact": { "id": 3749108, "cId": "c957368e-b9af-49fd-93fb-4bb9b1c6e729", "fullName": "arup kumar", "firstName": "arup", "lastName": "kumar", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601041946, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "ar07@gmail.com", "pendingSince": null, "lastInteraction": 1601042022, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63438688, "contactId": 3749108, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601042022, "timestamp_ms": 1601042022871645, "__meta": { "status": [{ "value": "sent", "messageId": 63438688, "contactId": 3749108, "timestamp_ms": 1601042022904568 }, { "value": "delivered", "messageId": 63438688, "contactId": 3749108, "timestamp_ms": 1601042023154597 }, { "value": "read", "messageId": 63438688, "contactId": 3749108, "timestamp_ms": 1601042030336752 }], "traceId": null } } }, { "contact": { "id": 962454, "cId": "74395417-e434-498d-a98c-984cf24f739c", "fullName": "Habeel Mazhar", "firstName": "Habeel", "lastName": "Mazhar", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Blog Updates", "Platform Updates", "Partnerships", "WhatsApp CRM"], "createdAt": 1583228511, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 132, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": null, "email": "habeel@rocketbots.io", "pendingSince": null, "lastInteraction": 1601033862, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63406207, "contactId": 962454, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "Here is some basic info about WhatsApp", "replies": ["App vs API", "Get API Account", "Connect API Account", "Back"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1601033862, "timestamp_ms": 1601033862579168, "__meta": { "status": [{ "value": "sent", "messageId": 63406207, "contactId": 962454, "timestamp_ms": 1601033862641273 }, { "value": "delivered", "messageId": 63406207, "contactId": 962454, "timestamp_ms": 1601033862709783 }], "traceId": null } } }, { "contact": { "id": 3084022, "cId": "40b8ff76-1f1d-4115-9421-dc61b40c28f6", "fullName": "Abu Khurshid", "firstName": "Abu", "lastName": "Khurshid", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "August 2020", "WhatsApp CRM"], "createdAt": 1597681975, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 75, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Connect API Account" }], "assigneeUserId": null, "phone": null, "email": "khanabubakar@live.com", "pendingSince": null, "lastInteraction": 1601032675, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63402703, "contactId": 3084022, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601032675, "timestamp_ms": 1601032675098266, "__meta": { "status": [{ "value": "failed", "messageId": 63402703, "contactId": 3084022, "timestamp_ms": 1601032675143315, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 1188738, "cId": "2fa2fe4a-e63d-4b74-80fa-7d0fa2882261", "fullName": "Abu Bakar Khurshid", "firstName": "Abu Bakar", "lastName": "Khurshid", "profilePic": "", "gender": "N\/A", "locale": "en_GB", "countryCode": "GB", "tags": ["Blog Updates", "Platform Updates"], "createdAt": 1586252042, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 44, "fields": [], "assigneeUserId": null, "phone": null, "email": "abu@rocketbots.io", "pendingSince": null, "lastInteraction": 1601032652, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63402648, "contactId": 1188738, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601032652, "timestamp_ms": 1601032652384692, "__meta": { "status": [{ "value": "sent", "messageId": 63402648, "contactId": 1188738, "timestamp_ms": 1601032652426790 }, { "value": "delivered", "messageId": 63402648, "contactId": 1188738, "timestamp_ms": 1601032652537942 }], "traceId": null } } }, { "contact": { "id": 3747169, "cId": "109787787549042", "fullName": "Guest 6384", "firstName": "Guest", "lastName": "6384", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX9U0K9-&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=4725af1de45a62f81046c6ab1517345e&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601031548, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601031623, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63399637, "contactId": 3747169, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601031623, "timestamp_ms": 1601031623803834, "__meta": { "status": [{ "value": "sent", "messageId": 63399637, "contactId": 3747169, "timestamp_ms": 1601031624320596 }], "traceId": null } } }, { "contact": { "id": 3747046, "cId": "3316495048386401", "fullName": "Henry Lo", "firstName": "Henry", "lastName": "Lo", "profilePic": "\/image\/contact\/render\/3747046.jpg", "gender": "male", "locale": "zh_TW", "countryCode": "TW", "tags": ["Platform Support", "Platform Updates", "Sept 2020", "Business5K"], "createdAt": 1601030531, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 16, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 5835, "name": "organization", "type": "text", "value": "6016" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }], "assigneeUserId": null, "phone": null, "email": "henrycwlo@gmail.com", "pendingSince": null, "lastInteraction": 1601030667, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63396656, "contactId": 3747046, "type": "incoming", "message": [{ "type": "query", "text": "please attend my question", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601030667, "timestamp_ms": 1601030667117000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3747032, "cId": "f105ac70-fc82-46ef-a7a5-826ae1d637cb", "fullName": "Henry Lo", "firstName": "Henry", "lastName": "Lo", "profilePic": "", "gender": "N\/A", "locale": "zh_TW", "countryCode": "TW", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601030407, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "henrycwlo@gmail.com", "pendingSince": null, "lastInteraction": 1601030507, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63396195, "contactId": 3747032, "type": "incoming", "message": [{ "type": "query", "text": "Any production support after office hour?", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601030507, "timestamp_ms": 1601030507150806, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 1243178, "cId": "f5a64c42-7843-469e-b841-620c3959eb62", "fullName": "A A", "firstName": "A", "lastName": "A", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Blog Updates", "Platform Updates", "Tag100", "Partnerships"], "createdAt": 1586889319, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 25, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Partnerships" }], "assigneeUserId": null, "phone": null, "email": "abc@mail.com", "pendingSince": null, "lastInteraction": 1601030005, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63395043, "contactId": 1243178, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1601030005, "timestamp_ms": 1601030005360140, "__meta": { "status": [{ "value": "sent", "messageId": 63395043, "contactId": 1243178, "timestamp_ms": 1601030005394642 }, { "value": "delivered", "messageId": 63395043, "contactId": 1243178, "timestamp_ms": 1601030005718513 }, { "value": "read", "messageId": 63395043, "contactId": 1243178, "timestamp_ms": 1601030022957174 }], "traceId": null } } }, { "contact": { "id": 3746411, "cId": "1024114020", "fullName": "Sunny", "firstName": "Sunny", "lastName": "", "profilePic": "\/image\/contact\/render\/3746411.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1601025330, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 3, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601026043, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63383704, "contactId": 3746411, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601026043, "timestamp_ms": 1601026043548461, "__meta": { "status": [{ "value": "sent", "messageId": 63383704, "contactId": 3746411, "timestamp_ms": 1601026044440659 }], "traceId": null } } }, { "contact": { "id": 737948, "cId": "Uc0b6b94a6a388678658ebbadfc859f93", "fullName": "Ali Malik", "firstName": "Ali Malik", "lastName": "", "profilePic": "\/image\/contact\/render\/737948.jpg", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates"], "createdAt": 1578795911, "channel": { "id": 5097, "name": "Rocketbots Line", "source": "line" }, "channelId": 5097, "channelName": "Rocketbots Line (line)", "channelSource": "line", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 48, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Ask A Question" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601021507, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63370690, "contactId": 737948, "type": "outgoing", "message": [{ "type": "text", "speech": "Test" }], "senderId": 80, "sender": "Ali Malik", "timestamp": 1601021507, "timestamp_ms": 1601021507285423, "__meta": { "status": [{ "value": "sent", "messageId": 63370690, "contactId": 737948, "timestamp_ms": 1601021507624590 }], "traceId": null } } }, { "contact": { "id": 1142433, "cId": "60163254202", "fullName": "Bernardo Gonzalez", "firstName": "Bernardo", "lastName": "Gonzalez", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Blog Updates", "Platform Updates", "BernardoGA"], "createdAt": 1585805351, "channel": { "id": 34437, "name": "WhatsApp (MessageBird)", "source": "message_bird_whatsapp" }, "channelId": 34437, "channelName": "WhatsApp (MessageBird) (message_bird_whatsapp)", "channelSource": "message_bird_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 52, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Ask A Question" }], "assigneeUserId": null, "phone": "+60163254202", "email": "bernardo@respond.io", "pendingSince": null, "lastInteraction": 1601021285, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63370009, "contactId": 1142433, "type": "outgoing", "message": [{ "type": "attachment", "file": { "type": "image", "url": "message_bird_whatsapp\/34437\/1142433\/891b8a2b05ea8223746a61cb8100282b\/iphone5.jpg" }, "hasPendingAttachment": false }], "senderId": null, "sender": "WhatsApp Echo", "timestamp": 1601021285, "timestamp_ms": 1601021285000000, "__meta": { "status": [{ "value": "sent", "messageId": 63370009, "contactId": 1142433, "timestamp_ms": 1601021286605476 }, { "value": "failed", "messageId": 63370009, "contactId": 1142433, "timestamp_ms": 1601021285000000, "error": "Message failed to send because more than 24 hours have passed since the customer last replied to this number. Use a message template to respond." }], "traceId": null } } }, { "contact": { "id": 3694475, "cId": "96599198990", "fullName": "Ramez Basmaji", "firstName": "Ramez", "lastName": "Basmaji", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "KW", "tags": ["Partnerships", "Platform Updates", "Sept 2020"], "createdAt": 1600772771, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 85, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Reseller Program" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+96599198990", "email": "Basmajiramez@gmail.com", "pendingSince": null, "lastInteraction": 1601018586, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63361878, "contactId": 3694475, "type": "outgoing", "message": [{ "type": "text", "speech": "We can hear you" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601018586, "timestamp_ms": 1601018586886142, "__meta": { "status": [{ "value": "pending", "messageId": 63361878, "contactId": 3694475, "timestamp_ms": 1601018588054666 }, { "value": "read", "messageId": 63361878, "contactId": 3694475, "timestamp_ms": 1601018588000000 }, { "value": "sent", "messageId": 63361878, "contactId": 3694475, "timestamp_ms": 1601018587000000 }], "traceId": null } } }, { "contact": { "id": 3745372, "cId": "919884430210", "fullName": "Goutham Rukmasah", "firstName": "Goutham", "lastName": "Rukmasah", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1601015878, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 55, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+919884430210", "email": null, "pendingSince": null, "lastInteraction": 1601018568, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63361826, "contactId": 3745372, "type": "outgoing", "message": [{ "type": "text", "speech": "My pleasure" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601018568, "timestamp_ms": 1601018568989789, "__meta": { "status": [{ "value": "pending", "messageId": 63361826, "contactId": 3745372, "timestamp_ms": 1601018570316441 }, { "value": "sent", "messageId": 63361826, "contactId": 3745372, "timestamp_ms": 1601018570000000 }, { "value": "delivered", "messageId": 63361826, "contactId": 3745372, "timestamp_ms": 1601018570000000 }], "traceId": null } } }, { "contact": { "id": 3745270, "cId": "60189889925", "fullName": "S. J. Law", "firstName": "S. J.", "lastName": "Law", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MY", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1601015087, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 27, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+60189889925", "email": "siongjin.law@innity.com", "pendingSince": null, "lastInteraction": 1601017333, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63357685, "contactId": 3745270, "type": "incoming", "message": [{ "type": "query", "text": "ok thx", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601017333, "timestamp_ms": 1601017333000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3609160, "cId": "3171530059628137", "fullName": "Angel Chee", "firstName": "Angel", "lastName": "Chee", "profilePic": "\/image\/contact\/render\/3609160.jpg", "gender": "female", "locale": "en_GB", "countryCode": "GB", "tags": ["WhatsApp CRM", "Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600327080, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 306, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 5835, "name": "organization", "type": "text", "value": "13732" }], "assigneeUserId": null, "phone": null, "email": "angeline.chee@innity.com", "pendingSince": null, "lastInteraction": 1601016938, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63356340, "contactId": 3609160, "type": "outgoing", "message": [{ "type": "text", "speech": "We have now made S. J. Law an Admin" }], "senderId": 1796, "sender": "Iaroslav Kudritskiy", "timestamp": 1601016938, "timestamp_ms": 1601016938286063, "__meta": { "status": [{ "value": "sent", "messageId": 63356340, "contactId": 3609160, "timestamp_ms": 1601016942171427 }, { "value": "read", "messageId": 63356340, "contactId": 3609160, "timestamp_ms": 1601017443838000 }], "traceId": null } } }, { "contact": { "id": 3728467, "cId": "51994567802", "fullName": "Jose Rosas", "firstName": "Jose", "lastName": "Rosas", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "PE", "tags": ["Partnerships", "Sept 2020", "Blog Updates", "Platform Updates", "Spanish"], "createdAt": 1600932197, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 107, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Reseller Program" }, { "id": 313, "name": "company", "type": "text", "value": "GRUPO PARACAS" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "iFrame error: Your session has expired. Reloading" }], "assigneeUserId": null, "phone": "+51994567802", "email": "jose@grupoparacas.com", "pendingSince": null, "lastInteraction": 1601012670, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63344110, "contactId": 3728467, "type": "incoming", "message": [{ "type": "query", "text": "Dice Amlo que te va a traer de Malasia... abrazo!", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1601012670, "timestamp_ms": 1601012670000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3744736, "cId": "ykgREaJn56iWK8Bhjpl74g==", "fullName": "\u0412\u043b\u0430\u0434\u0438\u043c\u0438\u0440", "firstName": "\u0412\u043b\u0430\u0434\u0438\u043c\u0438\u0440", "lastName": "", "profilePic": "\/image\/contact\/render\/3744736.jpg", "gender": "N\/A", "locale": "RU-RU_RU", "countryCode": "RU", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1601010409, "channel": { "id": 38823, "name": "Respond.io Viber", "source": "viber" }, "channelId": 38823, "channelName": "Respond.io Viber (viber)", "channelSource": "viber", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601010534, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63338729, "contactId": 3744736, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601010534, "timestamp_ms": 1601010534479735, "__meta": { "status": [{ "value": "sent", "messageId": 63338729, "contactId": 3744736, "timestamp_ms": 1601010535417832 }, { "value": "delivered", "messageId": 63338729, "contactId": 3744736, "timestamp_ms": 1601010535756000 }, { "value": "read", "messageId": 63338729, "contactId": 3744736, "timestamp_ms": 1601017529630000 }], "traceId": null } } }, { "contact": { "id": 1092472, "cId": "10656695", "fullName": "Christian Vorbeck", "firstName": "Christian", "lastName": "Vorbeck", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Reseller", "Spanish"], "createdAt": 1585317243, "channel": { "id": 981, "name": "Rocketbots Telegram", "source": "telegram" }, "channelId": 981, "channelName": "Rocketbots Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 722, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 242, "name": "stage", "type": "list", "value": "Reseller" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Mobile Web: Unable to list all the spaces" }, { "id": 5835, "name": "organization", "type": "text", "value": "829" }], "assigneeUserId": null, "phone": null, "email": "cvorbeck@ecuabots.com", "pendingSince": null, "lastInteraction": 1601007658, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63330429, "contactId": 1092472, "type": "outgoing", "message": [{ "type": "text", "speech": "\ud83d\udc4d" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601007658, "timestamp_ms": 1601007658349112, "__meta": { "status": [{ "value": "sent", "messageId": 63330429, "contactId": 1092472, "timestamp_ms": 1601007659204889 }], "traceId": null } } }, { "contact": { "id": 2973676, "cId": "3068636799920190", "fullName": "Aastha Jaiswal", "firstName": "Aastha", "lastName": "Jaiswal", "profilePic": "\/image\/contact\/render\/2973676.jpg", "gender": "female", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Business15K", "Blog Updates"], "createdAt": 1597115550, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 56, "fields": [{ "id": 5835, "name": "organization", "type": "text", "value": "31231" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }], "assigneeUserId": null, "phone": null, "email": "aastha@apna.co", "pendingSince": null, "lastInteraction": 1601002603, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63315518, "contactId": 2973676, "type": "outgoing", "message": [{ "type": "text", "speech": "Great! \ud83d\udc4d" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1601002603, "timestamp_ms": 1601002603655582, "__meta": { "status": [{ "value": "sent", "messageId": 63315518, "contactId": 2973676, "timestamp_ms": 1601002604133178 }, { "value": "delivered", "messageId": 63315518, "contactId": 2973676, "timestamp_ms": 1601002604495000 }], "traceId": null } } }, { "contact": { "id": 3732840, "cId": "3282329678511600", "fullName": "Jia Liang", "firstName": "Jia", "lastName": "Liang", "profilePic": "\/image\/contact\/render\/3732840.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600958741, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 26, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601001711, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63312637, "contactId": 3732840, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any other questions or need further assistance" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601001711, "timestamp_ms": 1601001711150504, "__meta": { "status": [{ "value": "sent", "messageId": 63312637, "contactId": 3732840, "timestamp_ms": 1601001711713444 }, { "value": "delivered", "messageId": 63312637, "contactId": 3732840, "timestamp_ms": 1601001712457000 }, { "value": "read", "messageId": 63312637, "contactId": 3732840, "timestamp_ms": 1601026771976000 }], "traceId": null } } }, { "contact": { "id": 3735218, "cId": "1268370421", "fullName": "Narendra Singh", "firstName": "Narendra", "lastName": "Singh", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600966551, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 15, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601000349, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63308260, "contactId": 3735218, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey Narendra, we're back~ Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601000349, "timestamp_ms": 1601000349105765, "__meta": { "status": [{ "value": "sent", "messageId": 63308260, "contactId": 3735218, "timestamp_ms": 1601000350018315 }], "traceId": null } } }, { "contact": { "id": 3737968, "cId": "3307267062700914", "fullName": "Murilo Ari", "firstName": "Murilo", "lastName": "Ari", "profilePic": "\/image\/contact\/render\/3737968.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600975661, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 35, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601000293, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63308047, "contactId": 3737968, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi Murilo, morning~ Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601000293, "timestamp_ms": 1601000293394823, "__meta": { "status": [{ "value": "sent", "messageId": 63308047, "contactId": 3737968, "timestamp_ms": 1601000294004939 }, { "value": "delivered", "messageId": 63308047, "contactId": 3737968, "timestamp_ms": 1601035519881000 }, { "value": "read", "messageId": 63308047, "contactId": 3737968, "timestamp_ms": 1601035531207000 }], "traceId": null } } }, { "contact": { "id": 3739224, "cId": "3397231080366428", "fullName": "Ercan Cendek", "firstName": "Ercan", "lastName": "Cendek", "profilePic": "\/image\/contact\/render\/3739224.jpg", "gender": "male", "locale": "tr_TR", "countryCode": "TR", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600980842, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1601000227, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63307838, "contactId": 3739224, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey Ercan. We're back~ Do you still need any assistance with the platform or channels?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1601000227, "timestamp_ms": 1601000227183422, "__meta": { "status": [{ "value": "failed", "messageId": 63307838, "contactId": 3739224, "timestamp_ms": 1601000227554697, "error": "Facebook Messenger: This person isn't available right now." }], "traceId": null } } }, { "contact": { "id": 3739325, "cId": "573008817861", "fullName": "Paula Paredes", "firstName": "Paula", "lastName": "Paredes", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CO", "tags": ["Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600981341, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 6, "fields": [], "assigneeUserId": null, "phone": "+573008817861", "email": "paulajuliethparedesangel@gmail.com", "pendingSince": null, "lastInteraction": 1600998719, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63302846, "contactId": 3739325, "type": "outgoing", "message": [{ "type": "text", "speech": "C\u00f3mo te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600998719, "timestamp_ms": 1600998719862158, "__meta": { "status": [{ "value": "pending", "messageId": 63302846, "contactId": 3739325, "timestamp_ms": 1600998721291494 }, { "value": "sent", "messageId": 63302846, "contactId": 3739325, "timestamp_ms": 1600998721000000 }, { "value": "delivered", "messageId": 63302846, "contactId": 3739325, "timestamp_ms": 1600999396000000 }], "traceId": null } } }, { "contact": { "id": 3739313, "cId": "5a0cb128-32b5-4b71-bbb5-6a44cee5d7ea", "fullName": "Paula Paredes", "firstName": "Paula ", "lastName": "Paredes", "profilePic": "", "gender": "N\/A", "locale": "es_AR", "countryCode": "AR", "tags": ["Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600981247, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 7, "fields": [], "assigneeUserId": null, "phone": "+573008817861", "email": "paulajuliethparedesangel@gmail.com", "pendingSince": null, "lastInteraction": 1600981319, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63223758, "contactId": 3739313, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600981319, "timestamp_ms": 1600981319279186, "__meta": { "status": [{ "value": "sent", "messageId": 63223758, "contactId": 3739313, "timestamp_ms": 1600981319319105 }, { "value": "read", "messageId": 63223758, "contactId": 3739313, "timestamp_ms": 1600981320460613 }, { "value": "delivered", "messageId": 63223758, "contactId": 3739313, "timestamp_ms": 1600981320461809 }], "traceId": null } } }, { "contact": { "id": 3738111, "cId": "8b670580-5126-40ab-9d68-6e8d2f2a2b0b", "fullName": "m'1234 '123445", "firstName": "m'1234", "lastName": "'123445", "profilePic": "", "gender": "N\/A", "locale": "pt_BR", "countryCode": "BR", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600976201, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 24, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Connect API Account" }], "assigneeUserId": null, "phone": null, "email": "murilo.ari2018@gmail.com", "pendingSince": null, "lastInteraction": 1600976271, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63194135, "contactId": 3738111, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600976271, "timestamp_ms": 1600976271774184, "__meta": { "status": [{ "value": "sent", "messageId": 63194135, "contactId": 3738111, "timestamp_ms": 1600976271809902 }, { "value": "read", "messageId": 63194135, "contactId": 3738111, "timestamp_ms": 1600976273456810 }, { "value": "delivered", "messageId": 63194135, "contactId": 3738111, "timestamp_ms": 1600976273462544 }], "traceId": null } } }, { "contact": { "id": 3736047, "cId": "7c94cbdc-3cb3-4000-a1f0-3c2bb2c9b240", "fullName": "Luis c", "firstName": "Luis", "lastName": "c", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600969060, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 15, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "App vs API" }], "assigneeUserId": null, "phone": null, "email": "lui_alv@hotmail.com", "pendingSince": null, "lastInteraction": 1600969130, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63147443, "contactId": 3736047, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600969130, "timestamp_ms": 1600969130313641, "__meta": { "status": [{ "value": "sent", "messageId": 63147443, "contactId": 3736047, "timestamp_ms": 1600969130352572 }, { "value": "delivered", "messageId": 63147443, "contactId": 3736047, "timestamp_ms": 1600969131027226 }, { "value": "read", "messageId": 63147443, "contactId": 3736047, "timestamp_ms": 1600969136635691 }], "traceId": null } } }, { "contact": { "id": 3734198, "cId": "270319f8-845a-4c3a-a1c8-0ec5dd06ae98", "fullName": "Mohamed Gouda", "firstName": "Mohamed", "lastName": "Gouda", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600963128, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "Mohamed_mostafa@outlook.com", "pendingSince": null, "lastInteraction": 1600963288, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63105420, "contactId": 3734198, "type": "incoming", "message": [{ "type": "query", "text": "I want to use the service to auto reply to my clients 9n face book I tried it and its really amazing but just i want to know what means by max 100 contact on the free plan", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600963288, "timestamp_ms": 1600963288056727, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3483403, "cId": "573183507673", "fullName": "Christian Arenas", "firstName": "Christian", "lastName": "Arenas", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CO", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1599660195, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 67, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+573183507673", "email": "horno@efraincasadepan.com", "pendingSince": null, "lastInteraction": 1600958381, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63070749, "contactId": 3483403, "type": "incoming", "message": [{ "type": "query", "text": "thanks", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600958381, "timestamp_ms": 1600958381000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3554162, "cId": "6738679084", "fullName": "Davidzulkane", "firstName": "Davidzulkane", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "BN", "tags": ["Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1600061614, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 78, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": "+6738679084", "email": "Zulkanedavid@gmail.com", "pendingSince": null, "lastInteraction": 1600947138, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63018449, "contactId": 3554162, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600947138, "timestamp_ms": 1600947138303428, "__meta": { "status": [{ "value": "pending", "messageId": 63018449, "contactId": 3554162, "timestamp_ms": 1600947139791637 }, { "value": "sent", "messageId": 63018449, "contactId": 3554162, "timestamp_ms": 1600947139000000 }, { "value": "delivered", "messageId": 63018449, "contactId": 3554162, "timestamp_ms": 1600947140000000 }], "traceId": null } } }, { "contact": { "id": 3729958, "cId": "101822778354637", "fullName": "Guest 4753", "firstName": "Guest", "lastName": "4753", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-sin6-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX9U0K9-&_nc_ht=scontent-sin6-2.xx&_nc_tp=27&oh=4725af1de45a62f81046c6ab1517345e&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600946300, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "gary@entigritystaff.com", "pendingSince": null, "lastInteraction": 1600946372, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63016438, "contactId": 3729958, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600946372, "timestamp_ms": 1600946372731023, "__meta": { "status": [{ "value": "sent", "messageId": 63016438, "contactId": 3729958, "timestamp_ms": 1600946373238785 }], "traceId": null } } }, { "contact": { "id": 3729613, "cId": "08ad418f-6622-478c-b570-4802abe3bd74", "fullName": "Arnold Roa Roa", "firstName": "Arnold Roa", "lastName": "Roa", "profilePic": "", "gender": "N\/A", "locale": "es_US", "countryCode": "US", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600943640, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "manolet@gmail.com", "pendingSince": null, "lastInteraction": 1600943713, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63010048, "contactId": 3729613, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600943713, "timestamp_ms": 1600943713031834, "__meta": { "status": [{ "value": "failed", "messageId": 63010048, "contactId": 3729613, "timestamp_ms": 1600943713067210, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3729186, "cId": "101389085065140", "fullName": "Guest 7509", "firstName": "Guest", "lastName": "7509", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-1.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX-iViI_&_nc_ht=scontent-xsp1-1.xx&_nc_tp=27&oh=4164101ae2b3f93585eaa1077f27a497&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600939228, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 23, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "info@asianbet777.com", "pendingSince": null, "lastInteraction": 1600941467, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 63004573, "contactId": 3729186, "type": "incoming", "message": [{ "type": "query", "text": "okay thanks", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600941467, "timestamp_ms": 1600941467783000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3728066, "cId": "3288983037822304", "fullName": "Array Wong", "firstName": "Array", "lastName": "Wong", "profilePic": "\/image\/contact\/render\/3728066.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1600929450, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 59, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }, { "id": 5835, "name": "organization", "type": "text", "value": "51107" }], "assigneeUserId": null, "phone": null, "email": "arraywong@ecosa.com.hk", "pendingSince": null, "lastInteraction": 1600935474, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62990306, "contactId": 3728066, "type": "outgoing", "message": [{ "type": "text", "speech": "As we do have customers that would like to use us as their main support CRM software" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600935474, "timestamp_ms": 1600935474238611, "__meta": { "status": [{ "value": "delivered", "messageId": 62990306, "contactId": 3728066, "timestamp_ms": 1600935474814000 }, { "value": "sent", "messageId": 62990306, "contactId": 3728066, "timestamp_ms": 1600935474687853 }], "traceId": null } } }, { "contact": { "id": 3719235, "cId": "966503193405", "fullName": "Ahamed Kaize", "firstName": "Ahamed", "lastName": "Kaize", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "SA", "tags": ["Partnerships", "Platform Updates", "Sept 2020", "Sales"], "createdAt": 1600882548, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 94, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": "+966503193405", "email": null, "pendingSince": null, "lastInteraction": 1600934413, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62987406, "contactId": 3719235, "type": "incoming", "message": [{ "type": "query", "text": "Ok thanks", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600934413, "timestamp_ms": 1600934413000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 971716, "cId": "5214423784895", "fullName": "Bernardo Gonzalez ", "firstName": "Bernardo Gonzalez", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MX", "tags": ["Blog Updates", "Platform Updates", "Broadcast Test", "BernardoGA"], "createdAt": 1583385306, "channel": { "id": 34437, "name": "WhatsApp (MessageBird)", "source": "message_bird_whatsapp" }, "channelId": 34437, "channelName": "WhatsApp (MessageBird) (message_bird_whatsapp)", "channelSource": "message_bird_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 32, "fields": [{ "id": 620, "name": "create_trelo_card", "type": "text", "value": "Reseller: Contact limit do not lock the contact out of the total limit" }], "assigneeUserId": null, "phone": "+5214423784895", "email": null, "pendingSince": null, "lastInteraction": 1600929706, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62969690, "contactId": 971716, "type": "outgoing", "message": [{ "type": "text", "speech": "asf" }], "senderId": null, "sender": "WhatsApp Echo", "timestamp": 1600929706, "timestamp_ms": 1600929706000000, "__meta": { "status": [{ "value": "sent", "messageId": 62969690, "contactId": 971716, "timestamp_ms": 1600929708271438 }, { "value": "sent", "messageId": 62969690, "contactId": 971716, "timestamp_ms": 1600929706000000 }, { "value": "delivered", "messageId": 62969690, "contactId": 971716, "timestamp_ms": 1600929706000000 }], "traceId": null } } }, { "contact": { "id": 1971963, "cId": "3059209157493257", "fullName": "Nicol\u00e1s Rold\u00e1n Fajardo", "firstName": "Nicol\u00e1s", "lastName": "Rold\u00e1n Fajardo", "profilePic": "\/image\/contact\/render\/1971963.jpg", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Blog Updates", "Platform Updates", "Platform Support"], "createdAt": 1592000406, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "nicolas.roldan@workr.com.co", "pendingSince": null, "lastInteraction": 1600925153, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62954724, "contactId": 1971963, "type": "outgoing", "message": [{ "type": "text", "speech": "You can follow the instructions in this page to request a file:\nhttps:\/\/towardsdatascience.com\/add-image-recognition-to-your-chatbot-with-google-dialogflow-and-vision-api-fd45cd0bdd45\n\nIn that scenario they are also using Vision API, but I guess the intent and parameter settings should work on a similar way\nBut I haven't tested" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600925153, "timestamp_ms": 1600925153586578, "__meta": { "status": [{ "value": "sent", "messageId": 62954724, "contactId": 1971963, "timestamp_ms": 1600925154220979 }, { "value": "read", "messageId": 62954724, "contactId": 1971963, "timestamp_ms": 1600929972329000 }], "traceId": null } } }, { "contact": { "id": 2357586, "cId": "4199848503421262", "fullName": "Alicia Hew", "firstName": "Alicia", "lastName": "Hew", "profilePic": "\/image\/contact\/render\/2357586.jpg", "gender": "female", "locale": "en_US", "countryCode": "US", "tags": ["Sales", "Blog Updates", "Platform Updates", "Sept 2020"], "createdAt": 1594054048, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 134, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 313, "name": "company", "type": "text", "value": "www.ghl.com" }], "assigneeUserId": null, "phone": null, "email": "aliciahew@ghl.com", "pendingSince": null, "lastInteraction": 1600924712, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62953427, "contactId": 2357586, "type": "incoming", "message": [{ "type": "query", "text": "Ok", "platform": "facebook" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600924712, "timestamp_ms": 1600924712789000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 2454167, "cId": "50577934623", "fullName": "Jackzeel Garc\u00eda", "firstName": "Jackzeel", "lastName": "Garc\u00eda", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "NI", "tags": ["Platform Support", "Blog Updates", "Platform Updates", "Spanish", "Business5K"], "createdAt": 1594525728, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 238, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }, { "id": 242, "name": "stage", "type": "list", "value": "Customer" }, { "id": 313, "name": "company", "type": "text", "value": "fssac.ni@gmail.com" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Farmacia San Sebastian" }, { "id": 5835, "name": "organization", "type": "text", "value": "45405" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "When searching on Messages Module, the new incoming conversation will appear in the list even though the search term are not met." }], "assigneeUserId": null, "phone": "+50577934623", "email": "zadirg95@gmail.com", "pendingSince": null, "lastInteraction": 1600923994, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62951267, "contactId": 2454167, "type": "incoming", "message": [{ "type": "query", "text": "muchas gracias", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600923994, "timestamp_ms": 1600923994000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3726502, "cId": "573205340351", "fullName": "Felipe B", "firstName": "Felipe", "lastName": "B", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CO", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600918283, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 20, "fields": [], "assigneeUserId": null, "phone": "+573205340351", "email": null, "pendingSince": null, "lastInteraction": 1600919523, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62936259, "contactId": 3726502, "type": "outgoing", "message": [{ "type": "text", "speech": "No tenemos la opci\u00f3n para visualizar las conversaciones en un embudo a\u00fan \nhttps:\/\/roadmap.respond.io\/feature-request\/p\/pipeline-and-stages\n\nSin embargo, puede utilizar etiquetas y crear vistas en base a esas etiquetas para mostrarte contactos en cada estado" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600919523, "timestamp_ms": 1600919523725373, "__meta": { "status": [{ "value": "pending", "messageId": 62936259, "contactId": 3726502, "timestamp_ms": 1600919525135282 }, { "value": "sent", "messageId": 62936259, "contactId": 3726502, "timestamp_ms": 1600919525000000 }, { "value": "delivered", "messageId": 62936259, "contactId": 3726502, "timestamp_ms": 1600919525000000 }], "traceId": null } } }, { "contact": { "id": 3726117, "cId": "584143385128", "fullName": "Ricardo Bracho", "firstName": "Ricardo", "lastName": "Bracho", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "VE", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600916157, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 28, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }, { "id": 5835, "name": "organization", "type": "text", "value": "51088" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "+584143385128", "email": "ricardobracho@multitel.com.ve", "pendingSince": null, "lastInteraction": 1600917538, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62929648, "contactId": 3726117, "type": "incoming", "message": [{ "type": "query", "text": "\ud83d\ude00", "platform": "360dialog_whatsapp" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600917538, "timestamp_ms": 1600917538000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3719779, "cId": "56946240376", "fullName": "la\u00edse mesquita \ud83d\udc71\ud83c\udffb\u200d\u2640\ufe0f\u2728", "firstName": "la\u00edse mesquita", "lastName": "\ud83d\udc71\ud83c\udffb\u200d\u2640\ufe0f\u2728", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "CL", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600884215, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 29, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": "+56946240376", "email": null, "pendingSince": null, "lastInteraction": 1600916645, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62926867, "contactId": 3719779, "type": "outgoing", "message": [{ "type": "text", "speech": "If you have a WhatsApp Business App account, we can help you to get a WhatsApp Business API account using your same number" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600916645, "timestamp_ms": 1600916645024752, "__meta": { "status": [{ "value": "pending", "messageId": 62926867, "contactId": 3719779, "timestamp_ms": 1600916646144940 }, { "value": "sent", "messageId": 62926867, "contactId": 3719779, "timestamp_ms": 1600916646000000 }, { "value": "delivered", "messageId": 62926867, "contactId": 3719779, "timestamp_ms": 1600916648000000 }], "traceId": null } } }, { "contact": { "id": 3714707, "cId": "113718953818183", "fullName": "Guest 3904", "firstName": "Guest", "lastName": "3904", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-1.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX8QMzli&_nc_ht=scontent-xsp1-1.xx&_nc_tp=27&oh=6ddff6f644341bae17ccd255c1b8c546&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020", "Platform Support"], "createdAt": 1600869559, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "abdelhai3102@uorak.com", "pendingSince": null, "lastInteraction": 1600915672, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62923601, "contactId": 3714707, "type": "outgoing", "message": [{ "type": "text", "speech": "WhatsApp Business is actually two products:\n\ud83d\udcf1WhatsApp Business App - for small business\n\u2699\ufe0fWhatsApp Business API - for companies with teams\n\nTo get a WhatsApp Business account with multiple users you will need to:\n(1) Apply for a WhatsApp Business API via WhatsApp Partner\n(2) Connect that account to respond.io\n\nYou can learn about applying for a WhatsApp Business API account here: https:\/\/hi.switchy.io\/1OUs\n\nOr we can help you to apply through a WhatsApp Partner, we are working with 360Dialog: https:\/\/hi.switchy.io\/1Pdd" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600915672, "timestamp_ms": 1600915672631050, "__meta": { "status": [{ "value": "sent", "messageId": 62923601, "contactId": 3714707, "timestamp_ms": 1600915673094502 }], "traceId": null } } }, { "contact": { "id": 3719822, "cId": "917379888895", "fullName": "Shushant Saxena", "firstName": "Shushant", "lastName": "Saxena", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "IN", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600884313, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 16, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": "+917379888895", "email": null, "pendingSince": null, "lastInteraction": 1600915409, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62922866, "contactId": 3719822, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey Shushant, we're back! Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600915409, "timestamp_ms": 1600915409224716, "__meta": { "status": [{ "value": "pending", "messageId": 62922866, "contactId": 3719822, "timestamp_ms": 1600915410361917 }, { "value": "sent", "messageId": 62922866, "contactId": 3719822, "timestamp_ms": 1600915410000000 }, { "value": "delivered", "messageId": 62922866, "contactId": 3719822, "timestamp_ms": 1600915416000000 }], "traceId": null } } }, { "contact": { "id": 3725458, "cId": "3370834819674937", "fullName": "Jorge Otero", "firstName": "Jorge", "lastName": "Otero", "profilePic": "\/image\/contact\/render\/3725458.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600911985, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600913776, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62917782, "contactId": 3725458, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey Jorge, do you still need any help with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600913776, "timestamp_ms": 1600913776853375, "__meta": { "status": [{ "value": "sent", "messageId": 62917782, "contactId": 3725458, "timestamp_ms": 1600913777498294 }, { "value": "delivered", "messageId": 62917782, "contactId": 3725458, "timestamp_ms": 1600914032385000 }, { "value": "read", "messageId": 62917782, "contactId": 3725458, "timestamp_ms": 1600917652369000 }], "traceId": null } } }, { "contact": { "id": 3712691, "cId": "524423784895", "fullName": "Contact 524423784895", "firstName": "Contact 524423784895", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MX", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600859165, "channel": { "id": 34437, "name": "WhatsApp (MessageBird)", "source": "message_bird_whatsapp" }, "channelId": 34437, "channelName": "WhatsApp (MessageBird) (message_bird_whatsapp)", "channelSource": "message_bird_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 1, "fields": [], "assigneeUserId": null, "phone": "+524423784895", "email": null, "pendingSince": null, "lastInteraction": 1600913405, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62916519, "contactId": 3712691, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600913405, "timestamp_ms": 1600913405803226, "__meta": { "status": [{ "value": "pending", "messageId": 62916519, "contactId": 3712691, "timestamp_ms": 1600913406726071 }, { "value": "failed", "messageId": 62916519, "contactId": 3712691, "timestamp_ms": 1600913406000000, "error": "Message failed to send because more than 24 hours have passed since the customer last replied to this number. Use a message template to respond." }], "traceId": null } } }, { "contact": { "id": 3725417, "cId": "9f88f5e3-0a22-4aa4-8c34-a3dfa9bedb17", "fullName": "Ricardo Bracho", "firstName": "Ricardo", "lastName": "Bracho", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600911673, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "ricardo.bracho.f@gmail.com", "pendingSince": null, "lastInteraction": 1600911749, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62910864, "contactId": 3725417, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600911749, "timestamp_ms": 1600911749595343, "__meta": { "status": [{ "value": "sent", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911749643495 }, { "value": "read", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911750380574 }, { "value": "delivered", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911750392808 }], "traceId": null } } }, { "contact": { "id": 3719963, "cId": "c2149c10-5bbb-4e02-bcee-560d0d5b9f94", "fullName": "Ricardo Bracho", "firstName": "Ricardo", "lastName": "Bracho", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600884770, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 13, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "ricardobracho@multitel.com.ve", "pendingSince": null, "lastInteraction": 1600884905, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62787149, "contactId": 3719963, "type": "incoming", "message": [{ "type": "query", "text": "Meanwhile I\u00b4ll be whatching your website", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600884905, "timestamp_ms": 1600884905852661, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3719273, "cId": "eb9f9296-6118-49f1-964b-74cffacee279", "fullName": "Michele Gentilini", "firstName": "Michele", "lastName": "Gentilini ", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600882622, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "michelegentilini01@gmail.com", "pendingSince": null, "lastInteraction": 1600882994, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62773590, "contactId": 3719273, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600882994, "timestamp_ms": 1600882994678470, "__meta": { "status": [{ "value": "sent", "messageId": 62773590, "contactId": 3719273, "timestamp_ms": 1600882994722841 }, { "value": "delivered", "messageId": 62773590, "contactId": 3719273, "timestamp_ms": 1600882995635504 }], "traceId": null } } }, { "contact": { "id": 3715017, "cId": "984020518", "fullName": "\ud835\uddd8\ud835\uddee\ud835\uddfb\ud835\ude01\ud835\uddf5\ud835\uddee\ud835\uddf9", "firstName": "\ud835\uddd8\ud835\uddee\ud835\uddfb\ud835\ude01\ud835\uddf5\ud835\uddee\ud835\uddf9", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600870708, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "claudioshadebro@gmail.com", "pendingSince": null, "lastInteraction": 1600875380, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62718179, "contactId": 3715017, "type": "incoming", "message": [{ "type": "query", "text": "Very good \ud83e\udd13", "platform": "telegram" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600875380, "timestamp_ms": 1600875380000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3712811, "cId": "3196611460460313", "fullName": "Eltenesia Eltenesia", "firstName": "Eltenesia", "lastName": "Eltenesia", "profilePic": "\/image\/contact\/render\/3712811.jpg", "gender": "male", "locale": "id_ID", "countryCode": "ID", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600860148, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600873709, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62706230, "contactId": 3712811, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600873709, "timestamp_ms": 1600873709683094, "__meta": { "status": [{ "value": "sent", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600873710204531 }, { "value": "delivered", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600873765269000 }, { "value": "read", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600874571669000 }], "traceId": null } } }, { "contact": { "id": 3714785, "cId": "1cf27073-cd39-4a27-a209-19576f1f4e8a", "fullName": "Pawan Yadav", "firstName": "Pawan", "lastName": "Yadav", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600869837, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "kranesh598@gmail.com", "pendingSince": null, "lastInteraction": 1600869910, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62680056, "contactId": 3714785, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600869910, "timestamp_ms": 1600869910059694, "__meta": { "status": [{ "value": "failed", "messageId": 62680056, "contactId": 3714785, "timestamp_ms": 1600869910107842, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3714638, "cId": "99b52bb7-936c-4c24-a840-58c9cf697f44", "fullName": "Mert Mert", "firstName": "Mert", "lastName": "Mert", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600869278, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": "mrtidaci@gmail.com", "pendingSince": null, "lastInteraction": 1600869352, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62677136, "contactId": 3714638, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600869352, "timestamp_ms": 1600869352070998, "__meta": { "status": [{ "value": "sent", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352120562 }, { "value": "read", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352750690 }, { "value": "delivered", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352752756 }], "traceId": null } } }, { "contact": { "id": 3702345, "cId": "e2bf1233-2940-49fc-9430-a14bcf7367b3", "fullName": "Daniil Nikolaev", "firstName": "Daniil", "lastName": "Nikolaev", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600799919, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "progrdude@gmail.com", "pendingSince": null, "lastInteraction": 1600855990, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62629827, "contactId": 3702345, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600855990, "timestamp_ms": 1600855990437653, "__meta": { "status": [{ "value": "sent", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855990470220 }, { "value": "delivered", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855991543215 }, { "value": "read", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855993132849 }], "traceId": null } } }, { "contact": { "id": 3712162, "cId": "113691807150862", "fullName": "Guest 3009", "firstName": "Guest", "lastName": "3009", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX9U0K9-&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=30d2d44b732dcc8462d7ecc9c3a7a608&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600854255, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 2, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600854259, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62625010, "contactId": 3712162, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600854259, "timestamp_ms": 1600854259207331, "__meta": { "status": [{ "value": "sent", "messageId": 62625010, "contactId": 3712162, "timestamp_ms": 1600854259844466 }], "traceId": null } } }, { "contact": { "id": 3707962, "cId": "4460650217342090", "fullName": "OG Live Channel", "firstName": "OG", "lastName": "Live Channel", "profilePic": "\/image\/contact\/render\/3707962.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1600824297, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Back" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600854222, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62624905, "contactId": 3707962, "type": "outgoing", "message": [{ "type": "text", "speech": "Sure~" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600854222, "timestamp_ms": 1600854222440639, "__meta": { "status": [{ "value": "sent", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1600854223090308 }, { "value": "delivered", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1601121060512000 }, { "value": "read", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1601121066801000 }], "traceId": null } } }, { "contact": { "id": 3494619, "cId": "869b9fa1-c7fd-4bf3-9660-5919b5a568c3", "fullName": "Lily Yap", "firstName": "Lily ", "lastName": "Yap", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1599701831, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 38, "fields": [{ "id": 5835, "name": "organization", "type": "text", "value": "44750" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "lily@getha.com.my", "pendingSince": null, "lastInteraction": 1600851822, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62617432, "contactId": 3494619, "type": "outgoing", "message": [{ "type": "text", "speech": "no worries ^^" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600851822, "timestamp_ms": 1600851822703050, "__meta": { "status": [{ "value": "sent", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822740656 }, { "value": "delivered", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822819732 }, { "value": "read", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822817900 }], "traceId": null } } }, { "contact": { "id": 3711212, "cId": "1232179755195068416", "fullName": "Bernardo Gonzalez ", "firstName": "Bernardo Gonzalez", "lastName": "", "profilePic": "\/image\/contact\/render\/http:\/\/abs.twimg.com\/sticky\/default_profile_images\/default_profile.png", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["BernardoGA", "WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600845758, "channel": { "id": 3650, "name": "Rocketbots Twitter", "source": "twitter" }, "channelId": 3650, "channelName": "Rocketbots Twitter (twitter)", "channelSource": "twitter", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600845800, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62597836, "contactId": 3711212, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "Here is some basic info about WhatsApp", "replies": ["App vs API", "Get API Account", "Connect API Account", "Back"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600845800, "timestamp_ms": 1600845800420066, "__meta": { "status": [{ "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845799890000 }, { "value": "sent", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800793886 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800275000 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800652000 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845801398000 }], "traceId": null } } }, { "contact": { "id": 1266929, "cId": "906001093", "fullName": "Bernardo G", "firstName": "Bernardo", "lastName": "G", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Partnerships", "WhatsApp CRM", "Platform Support", "Sales", "Blog Updates", "Platform Updates", "Partnerships", "WhatsApp CRM", "Platform Support", "Sales", "BernardoGA"], "createdAt": 1587104758, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 707, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Bulk tag limited to 25 contacts" }, { "id": 313, "name": "company", "type": "text", "value": "" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Spacespace" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "1322131250", "email": "rs@mail.com", "pendingSince": null, "lastInteraction": 1600836803, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62565855, "contactId": 1266929, "type": "outgoing", "message": [{ "type": "text", "speech": "hey" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600836803, "timestamp_ms": 1600836803830339, "__meta": { "status": [{ "value": "failed", "messageId": 62565855, "contactId": 1266929, "timestamp_ms": 1600836804677629, "error": "Telegram: Forbidden: bot was blocked by the user" }], "traceId": null } } }, { "contact": { "id": 3709601, "cId": "cea4c11e-eb54-4b6d-969c-662c81dd64c5", "fullName": "Benjamin Lim", "firstName": "Benjamin", "lastName": "Lim", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600833905, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [], "assigneeUserId": null, "phone": null, "email": "axceldigital@gmail.com", "pendingSince": null, "lastInteraction": 1600834834, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62559343, "contactId": 3709601, "type": "outgoing", "message": [{ "type": "text", "speech": "No worries. When you're ready to have a call, just message us and I'll send a link over to book it in." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600834834, "timestamp_ms": 1600834834497548, "__meta": { "status": [{ "value": "sent", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600834837947944 }, { "value": "delivered", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600834838478561 }, { "value": "read", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600853844107521 }], "traceId": null } } }, { "contact": { "id": 3704725, "cId": "3483285048399912", "fullName": "Victor Daza Rivero", "firstName": "Victor", "lastName": "Daza Rivero", "profilePic": "\/image\/contact\/render\/3704725.jpg", "gender": "male", "locale": "es_ES", "countryCode": "ES", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600808429, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600827435, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62532037, "contactId": 3704725, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600827435, "timestamp_ms": 1600827435355903, "__meta": { "status": [{ "value": "sent", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600827435809923 }, { "value": "delivered", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600827435927000 }, { "value": "read", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600844112251000 }], "traceId": null } } }, { "contact": { "id": 3699673, "cId": "3272010892847384", "fullName": "Lina Rincon", "firstName": "Lina", "lastName": "Rincon", "profilePic": "\/image\/contact\/render\/3699673.jpg", "gender": "female", "locale": "es_ES", "countryCode": "ES", "tags": ["Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600791633, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600826035, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62526423, "contactId": 3699673, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600826035, "timestamp_ms": 1600826035589132, "__meta": { "status": [{ "value": "sent", "messageId": 62526423, "contactId": 3699673, "timestamp_ms": 1600826036106566 }], "traceId": null } } }, { "contact": { "id": 3696334, "cId": "5491139437259", "fullName": "Nicol\u00e1s Mat\u00edas P\u00e9rez", "firstName": "Nicol\u00e1s Mat\u00edas", "lastName": "P\u00e9rez", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AR", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600781764, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": "+5491139437259", "email": null, "pendingSince": null, "lastInteraction": 1600825937, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62526003, "contactId": 3696334, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600825937, "timestamp_ms": 1600825937469043, "__meta": { "status": [{ "value": "pending", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825938655448 }, { "value": "sent", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825938000000 }, { "value": "delivered", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825939000000 }], "traceId": null } } }, { "contact": { "id": 3705949, "cId": "17862948347", "fullName": "Victor Sosa", "firstName": "Victor", "lastName": "Sosa", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600813626, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": "+17862948347", "email": null, "pendingSince": null, "lastInteraction": 1600825590, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62524475, "contactId": 3705949, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600825590, "timestamp_ms": 1600825590642024, "__meta": { "status": [{ "value": "delivered", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825592000000 }, { "value": "pending", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825594000891 }, { "value": "sent", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825591000000 }], "traceId": null } } }, { "contact": { "id": 3703114, "cId": "3642985232434078", "fullName": "John Chaves", "firstName": "John", "lastName": "Chaves", "profilePic": "\/image\/contact\/render\/3703114.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600802557, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 4, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600825562, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62524344, "contactId": 3703114, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey John~ Let me know if you still need any assistance with the platform or channels." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600825562, "timestamp_ms": 1600825562606097, "__meta": { "status": [{ "value": "sent", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1600825563205201 }, { "value": "delivered", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1600825563553000 }, { "value": "read", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1601420632245000 }], "traceId": null } } }, { "contact": { "id": 3712691, "cId": "524423784895", "fullName": "Contact 524423784895", "firstName": "Contact 524423784895", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "MX", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600859165, "channel": { "id": 34437, "name": "WhatsApp (MessageBird)", "source": "message_bird_whatsapp" }, "channelId": 34437, "channelName": "WhatsApp (MessageBird) (message_bird_whatsapp)", "channelSource": "message_bird_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 1, "fields": [], "assigneeUserId": null, "phone": "+524423784895", "email": null, "pendingSince": null, "lastInteraction": 1600913405, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62916519, "contactId": 3712691, "type": "outgoing", "message": [{ "type": "text", "speech": "Hi" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600913405, "timestamp_ms": 1600913405803226, "__meta": { "status": [{ "value": "pending", "messageId": 62916519, "contactId": 3712691, "timestamp_ms": 1600913406726071 }, { "value": "failed", "messageId": 62916519, "contactId": 3712691, "timestamp_ms": 1600913406000000, "error": "Message failed to send because more than 24 hours have passed since the customer last replied to this number. Use a message template to respond." }], "traceId": null } } }, { "contact": { "id": 3725417, "cId": "9f88f5e3-0a22-4aa4-8c34-a3dfa9bedb17", "fullName": "Ricardo Bracho", "firstName": "Ricardo", "lastName": "Bracho", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600911673, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 9, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "ricardo.bracho.f@gmail.com", "pendingSince": null, "lastInteraction": 1600911749, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62910864, "contactId": 3725417, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600911749, "timestamp_ms": 1600911749595343, "__meta": { "status": [{ "value": "sent", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911749643495 }, { "value": "read", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911750380574 }, { "value": "delivered", "messageId": 62910864, "contactId": 3725417, "timestamp_ms": 1600911750392808 }], "traceId": null } } }, { "contact": { "id": 3719963, "cId": "c2149c10-5bbb-4e02-bcee-560d0d5b9f94", "fullName": "Ricardo Bracho", "firstName": "Ricardo", "lastName": "Bracho", "profilePic": "", "gender": "N\/A", "locale": "es_ES", "countryCode": "ES", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600884770, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 13, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "ricardobracho@multitel.com.ve", "pendingSince": null, "lastInteraction": 1600884905, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62787149, "contactId": 3719963, "type": "incoming", "message": [{ "type": "query", "text": "Meanwhile I\u00b4ll be whatching your website", "platform": "webchat" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600884905, "timestamp_ms": 1600884905852661, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3719273, "cId": "eb9f9296-6118-49f1-964b-74cffacee279", "fullName": "Michele Gentilini", "firstName": "Michele", "lastName": "Gentilini ", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600882622, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "michelegentilini01@gmail.com", "pendingSince": null, "lastInteraction": 1600882994, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62773590, "contactId": 3719273, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600882994, "timestamp_ms": 1600882994678470, "__meta": { "status": [{ "value": "sent", "messageId": 62773590, "contactId": 3719273, "timestamp_ms": 1600882994722841 }, { "value": "delivered", "messageId": 62773590, "contactId": 3719273, "timestamp_ms": 1600882995635504 }], "traceId": null } } }, { "contact": { "id": 3715017, "cId": "984020518", "fullName": "\ud835\uddd8\ud835\uddee\ud835\uddfb\ud835\ude01\ud835\uddf5\ud835\uddee\ud835\uddf9", "firstName": "\ud835\uddd8\ud835\uddee\ud835\uddfb\ud835\ude01\ud835\uddf5\ud835\uddee\ud835\uddf9", "lastName": "", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600870708, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "claudioshadebro@gmail.com", "pendingSince": null, "lastInteraction": 1600875380, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62718179, "contactId": 3715017, "type": "incoming", "message": [{ "type": "query", "text": "Very good \ud83e\udd13", "platform": "telegram" }], "senderId": null, "sender": "Dialogflow", "timestamp": 1600875380, "timestamp_ms": 1600875380000000, "__meta": { "status": [], "traceId": null } } }, { "contact": { "id": 3712811, "cId": "3196611460460313", "fullName": "Eltenesia Eltenesia", "firstName": "Eltenesia", "lastName": "Eltenesia", "profilePic": "\/image\/contact\/render\/3712811.jpg", "gender": "male", "locale": "id_ID", "countryCode": "ID", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600860148, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600873709, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62706230, "contactId": 3712811, "type": "outgoing", "message": [{ "type": "text", "speech": "Let me know if you have any questions about the Platform or Channels" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600873709, "timestamp_ms": 1600873709683094, "__meta": { "status": [{ "value": "sent", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600873710204531 }, { "value": "delivered", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600873765269000 }, { "value": "read", "messageId": 62706230, "contactId": 3712811, "timestamp_ms": 1600874571669000 }], "traceId": null } } }, { "contact": { "id": 3714785, "cId": "1cf27073-cd39-4a27-a209-19576f1f4e8a", "fullName": "Pawan Yadav", "firstName": "Pawan", "lastName": "Yadav", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Sales", "Platform Updates", "Sept 2020"], "createdAt": 1600869837, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Sales" }], "assigneeUserId": null, "phone": null, "email": "kranesh598@gmail.com", "pendingSince": null, "lastInteraction": 1600869910, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62680056, "contactId": 3714785, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600869910, "timestamp_ms": 1600869910059694, "__meta": { "status": [{ "value": "failed", "messageId": 62680056, "contactId": 3714785, "timestamp_ms": 1600869910107842, "error": "Webchat: The contact has left the chat and they will not receive this message." }], "traceId": null } } }, { "contact": { "id": 3714638, "cId": "99b52bb7-936c-4c24-a840-58c9cf697f44", "fullName": "Mert Mert", "firstName": "Mert", "lastName": "Mert", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600869278, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": "mrtidaci@gmail.com", "pendingSince": null, "lastInteraction": 1600869352, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62677136, "contactId": 3714638, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600869352, "timestamp_ms": 1600869352070998, "__meta": { "status": [{ "value": "sent", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352120562 }, { "value": "read", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352750690 }, { "value": "delivered", "messageId": 62677136, "contactId": 3714638, "timestamp_ms": 1600869352752756 }], "traceId": null } } }, { "contact": { "id": 3702345, "cId": "e2bf1233-2940-49fc-9430-a14bcf7367b3", "fullName": "Daniil Nikolaev", "firstName": "Daniil", "lastName": "Nikolaev", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Support", "Platform Updates", "Sept 2020"], "createdAt": 1600799919, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 10, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Platform Support" }], "assigneeUserId": null, "phone": null, "email": "progrdude@gmail.com", "pendingSince": null, "lastInteraction": 1600855990, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62629827, "contactId": 3702345, "type": "outgoing", "message": [{ "type": "text", "speech": "We are away right now. Our usual service hours are Mon - Fri 10am to 6pm (GMT+8).\n\nPlease leave your questions and we'll get back to you as soon as possible \ud83d\ude09" }], "senderId": null, "sender": "Away Message", "timestamp": 1600855990, "timestamp_ms": 1600855990437653, "__meta": { "status": [{ "value": "sent", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855990470220 }, { "value": "delivered", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855991543215 }, { "value": "read", "messageId": 62629827, "contactId": 3702345, "timestamp_ms": 1600855993132849 }], "traceId": null } } }, { "contact": { "id": 3712162, "cId": "113691807150862", "fullName": "Guest 3009", "firstName": "Guest", "lastName": "3009", "profilePic": "\/image\/contact\/render\/https:\/\/scontent-xsp1-2.xx.fbcdn.net\/v\/t1.30497-1\/c59.0.200.200a\/p200x200\/85215299_479381239411958_7755129104415850496_n.jpg?_nc_cat=1&_nc_sid=12b3be&_nc_ohc=ZHjQhSFREGIAX9U0K9-&_nc_ht=scontent-xsp1-2.xx&_nc_tp=27&oh=30d2d44b732dcc8462d7ecc9c3a7a608&oe=5F", "gender": "male", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600854255, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 2, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600854259, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62625010, "contactId": 3712162, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "What can we help with?", "replies": ["Sales", "WhatsApp CRM", "Platform Support", "Partnerships"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600854259, "timestamp_ms": 1600854259207331, "__meta": { "status": [{ "value": "sent", "messageId": 62625010, "contactId": 3712162, "timestamp_ms": 1600854259844466 }], "traceId": null } } }, { "contact": { "id": 3707962, "cId": "4460650217342090", "fullName": "OG Live Channel", "firstName": "OG", "lastName": "Live Channel", "profilePic": "\/image\/contact\/render\/3707962.jpg", "gender": "male", "locale": "en_GB", "countryCode": "GB", "tags": ["Platform Updates", "Sept 2020", "WhatsApp CRM"], "createdAt": 1600824297, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 37, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Back" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600854222, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62624905, "contactId": 3707962, "type": "outgoing", "message": [{ "type": "text", "speech": "Sure~" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600854222, "timestamp_ms": 1600854222440639, "__meta": { "status": [{ "value": "sent", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1600854223090308 }, { "value": "delivered", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1601121060512000 }, { "value": "read", "messageId": 62624905, "contactId": 3707962, "timestamp_ms": 1601121066801000 }], "traceId": null } } }, { "contact": { "id": 3494619, "cId": "869b9fa1-c7fd-4bf3-9660-5919b5a568c3", "fullName": "Lily Yap", "firstName": "Lily ", "lastName": "Yap", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1599701831, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 38, "fields": [{ "id": 5835, "name": "organization", "type": "text", "value": "44750" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": null, "email": "lily@getha.com.my", "pendingSince": null, "lastInteraction": 1600851822, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62617432, "contactId": 3494619, "type": "outgoing", "message": [{ "type": "text", "speech": "no worries ^^" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600851822, "timestamp_ms": 1600851822703050, "__meta": { "status": [{ "value": "sent", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822740656 }, { "value": "delivered", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822819732 }, { "value": "read", "messageId": 62617432, "contactId": 3494619, "timestamp_ms": 1600851822817900 }], "traceId": null } } }, { "contact": { "id": 3711212, "cId": "1232179755195068416", "fullName": "Bernardo Gonzalez ", "firstName": "Bernardo Gonzalez", "lastName": "", "profilePic": "\/image\/contact\/render\/http:\/\/abs.twimg.com\/sticky\/default_profile_images\/default_profile.png", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["BernardoGA", "WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600845758, "channel": { "id": 3650, "name": "Rocketbots Twitter", "source": "twitter" }, "channelId": 3650, "channelName": "Rocketbots Twitter (twitter)", "channelSource": "twitter", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 11, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600845800, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62597836, "contactId": 3711212, "type": "outgoing", "message": [{ "type": "quick_reply", "title": "Here is some basic info about WhatsApp", "replies": ["App vs API", "Get API Account", "Connect API Account", "Back"] }], "senderId": null, "sender": "Survey via Automation", "timestamp": 1600845800, "timestamp_ms": 1600845800420066, "__meta": { "status": [{ "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845799890000 }, { "value": "sent", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800793886 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800275000 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845800652000 }, { "value": "read", "messageId": 62597836, "contactId": 3711212, "timestamp_ms": 1600845801398000 }], "traceId": null } } }, { "contact": { "id": 1266929, "cId": "906001093", "fullName": "Bernardo G", "firstName": "Bernardo", "lastName": "G", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": null, "tags": ["Blog Updates", "Platform Updates", "Partnerships", "WhatsApp CRM", "Platform Support", "Sales", "Blog Updates", "Platform Updates", "Partnerships", "WhatsApp CRM", "Platform Support", "Sales", "BernardoGA"], "createdAt": 1587104758, "channel": { "id": 38667, "name": "Respond.io Telegram", "source": "telegram" }, "channelId": 38667, "channelName": "Respond.io Telegram (telegram)", "channelSource": "telegram", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 707, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }, { "id": 317, "name": "platform_release_updates_opt_in", "type": "list", "value": "Yes" }, { "id": 620, "name": "create_trelo_card", "type": "text", "value": "Bulk tag limited to 25 contacts" }, { "id": 313, "name": "company", "type": "text", "value": "" }, { "id": 2145, "name": "space_name", "type": "text", "value": "Spacespace" }, { "id": 242, "name": "stage", "type": "list", "value": "User" }], "assigneeUserId": null, "phone": "1322131250", "email": "rs@mail.com", "pendingSince": null, "lastInteraction": 1600836803, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62565855, "contactId": 1266929, "type": "outgoing", "message": [{ "type": "text", "speech": "hey" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600836803, "timestamp_ms": 1600836803830339, "__meta": { "status": [{ "value": "failed", "messageId": 62565855, "contactId": 1266929, "timestamp_ms": 1600836804677629, "error": "Telegram: Forbidden: bot was blocked by the user" }], "traceId": null } } }, { "contact": { "id": 3709601, "cId": "cea4c11e-eb54-4b6d-969c-662c81dd64c5", "fullName": "Benjamin Lim", "firstName": "Benjamin", "lastName": "Lim", "profilePic": "", "gender": "N\/A", "locale": "en_US", "countryCode": "US", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600833905, "channel": { "id": 34934, "name": "Live Widget", "source": "webchat" }, "channelId": 34934, "channelName": "Live Widget (webchat)", "channelSource": "webchat", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [], "assigneeUserId": null, "phone": null, "email": "axceldigital@gmail.com", "pendingSince": null, "lastInteraction": 1600834834, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62559343, "contactId": 3709601, "type": "outgoing", "message": [{ "type": "text", "speech": "No worries. When you're ready to have a call, just message us and I'll send a link over to book it in." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600834834, "timestamp_ms": 1600834834497548, "__meta": { "status": [{ "value": "sent", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600834837947944 }, { "value": "delivered", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600834838478561 }, { "value": "read", "messageId": 62559343, "contactId": 3709601, "timestamp_ms": 1600853844107521 }], "traceId": null } } }, { "contact": { "id": 3704725, "cId": "3483285048399912", "fullName": "Victor Daza Rivero", "firstName": "Victor", "lastName": "Daza Rivero", "profilePic": "\/image\/contact\/render\/3704725.jpg", "gender": "male", "locale": "es_ES", "countryCode": "ES", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600808429, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600827435, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62532037, "contactId": 3704725, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600827435, "timestamp_ms": 1600827435355903, "__meta": { "status": [{ "value": "sent", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600827435809923 }, { "value": "delivered", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600827435927000 }, { "value": "read", "messageId": 62532037, "contactId": 3704725, "timestamp_ms": 1600844112251000 }], "traceId": null } } }, { "contact": { "id": 3699673, "cId": "3272010892847384", "fullName": "Lina Rincon", "firstName": "Lina", "lastName": "Rincon", "profilePic": "\/image\/contact\/render\/3699673.jpg", "gender": "female", "locale": "es_ES", "countryCode": "ES", "tags": ["Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600791633, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 5, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600826035, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62526423, "contactId": 3699673, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600826035, "timestamp_ms": 1600826035589132, "__meta": { "status": [{ "value": "sent", "messageId": 62526423, "contactId": 3699673, "timestamp_ms": 1600826036106566 }], "traceId": null } } }, { "contact": { "id": 3696334, "cId": "5491139437259", "fullName": "Nicol\u00e1s Mat\u00edas P\u00e9rez", "firstName": "Nicol\u00e1s Mat\u00edas", "lastName": "P\u00e9rez", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "AR", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020", "Spanish"], "createdAt": 1600781764, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 12, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "WhatsApp CRM" }], "assigneeUserId": null, "phone": "+5491139437259", "email": null, "pendingSince": null, "lastInteraction": 1600825937, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62526003, "contactId": 3696334, "type": "outgoing", "message": [{ "type": "text", "speech": "Como te puedo ayudar?" }], "senderId": 24044, "sender": "Bernardo Gonzalez", "timestamp": 1600825937, "timestamp_ms": 1600825937469043, "__meta": { "status": [{ "value": "pending", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825938655448 }, { "value": "sent", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825938000000 }, { "value": "delivered", "messageId": 62526003, "contactId": 3696334, "timestamp_ms": 1600825939000000 }], "traceId": null } } }, { "contact": { "id": 3705949, "cId": "17862948347", "fullName": "Victor Sosa", "firstName": "Victor", "lastName": "Sosa", "profilePic": "", "gender": "N\/A", "locale": "", "countryCode": "US", "tags": ["WhatsApp CRM", "Platform Updates", "Sept 2020"], "createdAt": 1600813626, "channel": { "id": 36306, "name": "WhatsApp 360Dialog", "source": "360dialog_whatsapp" }, "channelId": 36306, "channelName": "WhatsApp 360Dialog (360dialog_whatsapp)", "channelSource": "360dialog_whatsapp", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 17, "fields": [{ "id": 356, "name": "journey", "type": "text", "value": "Get API Account" }], "assigneeUserId": null, "phone": "+17862948347", "email": null, "pendingSince": null, "lastInteraction": 1600825590, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62524475, "contactId": 3705949, "type": "outgoing", "message": [{ "type": "text", "speech": "Do you still need any assistance with WhatsApp?" }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600825590, "timestamp_ms": 1600825590642024, "__meta": { "status": [{ "value": "delivered", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825592000000 }, { "value": "pending", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825594000891 }, { "value": "sent", "messageId": 62524475, "contactId": 3705949, "timestamp_ms": 1600825591000000 }], "traceId": null } } }, { "contact": { "id": 3703114, "cId": "3642985232434078", "fullName": "John Chaves", "firstName": "John", "lastName": "Chaves", "profilePic": "\/image\/contact\/render\/3703114.jpg", "gender": "male", "locale": "es_LA", "countryCode": "LA", "tags": ["Platform Updates", "Sept 2020"], "createdAt": 1600802557, "channel": { "id": 570, "name": "respond.io Facebook", "source": "facebook" }, "channelId": 570, "channelName": "respond.io Facebook (facebook)", "channelSource": "facebook", "subscribed": true, "status": "done", "botStatus": true, "messagesCount": 4, "fields": [], "assigneeUserId": null, "phone": null, "email": null, "pendingSince": null, "lastInteraction": 1600825562, "unreadMessagesCount": 0, "latestMessageId": null, "meta": { "isSurveyOngoing": false, "snoozeTill": null } }, "message": { "id": 62524344, "contactId": 3703114, "type": "outgoing", "message": [{ "type": "text", "speech": "Hey John~ Let me know if you still need any assistance with the platform or channels." }], "senderId": 46999, "sender": "Christine Leong", "timestamp": 1600825562, "timestamp_ms": 1600825562606097, "__meta": { "status": [{ "value": "sent", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1600825563205201 }, { "value": "delivered", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1600825563553000 }, { "value": "read", "messageId": 62524344, "contactId": 3703114, "timestamp_ms": 1601420632245000 }], "traceId": null } } }]
Tests:
JavaScript native reduce
conversations.reduce((acc, item, index) => { return acc.findIndex(_item => _item.contact.id === item.contact.id) !== -1 ? [...acc] : [...acc, item] }, [])
using lodash _.uniqby
_(conversations).map('contact').filter().uniqBy('id').value();